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DirecTV H10, User Manual

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DirecTV H10 User Manual Download Page 97

Chapter 5

93

DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable 
components.

We recommend the installation of an AC surge arrester in the AC outlet to which this 
equipment is connected. Telephone companies report that electrical surges, typically 
lightning transients, are very destructive to customer terminal equipment connected to AC 
power sources.

FCC Customer Information

Summary of Contents for H10

Page 1: ...DIRECTV HD RECEIVER USER GUIDE ...

Page 2: ...e screen you visited previously RED Function changes with context for example on the left most tab press to jump to the right most tab CHAN PAGE In live TV changes channel up or down in a menu such as the Guide moves entire page up or down PREV Tunes to the last channel viewed YELLOW Cycles through alternate audio tracks when available NUMBER KEYS DASH Tunes to a channel directly also used to inpu...

Page 3: ...Section Title ...

Page 4: ...tion 32 Options For Changing Video Output 33 Chapter 3 What s On Watching TV 40 The Guide 43 Autotune 45 Pay Per View 47 Chapter 4 The Quick Menu What s On the MENU 50 Settings 51 Audio Options 55 Category Sort 56 Pay Per View 57 Find By 58 Date Time 60 Favorites 61 Previous Channels 62 Caller ID Messages 63 Parental Controls 65 Chapter 5 Other Information Perform a Code Search 70 Troubleshooting ...

Page 5: ...Section Title 1 2 Welcome 3 About Your User Guide 4 Defining High Definition Chapter 1 ...

Page 6: ... in the family DIRECTV Pay Per View offers a handy choice in recent hit movies plus exciting live sports concerts and specials There are exclusive sports subscriptions for every taste and team Even access to 36 commercial free music channels To deliver this unique programming and enhance your entertainment experience the DIRECTV HD Receiver has been designed to be simple and user friendly You ll fi...

Page 7: ...ver 30 premiu m movie channels with something sure to please everyone in the family DIRECTV Pay Per View offers a handy choice in recent hit movies plus exciting live sports concerts and specials There s exclusive sports subscriptions for every taste and team Even 31 commercial free music channels To deliver this unique programming and enhance your entertainment experience the DIRECTV System has b...

Page 8: ...r system for broadcasting TV signals delivering higher quality audio and video Digital TV refers to a television that can receive and display digital images 4 SDTV standard definition TV is digital TV that offers a high picture quality that is better than older analog televisions An SDTV can display an image at a resolution of 480i 4 EDTV enhanced definition TV is digital TV that can display a highe...

Page 9: ...CTV HD Receiver This is possible only in cities where local broadcast stations make digital TV programs such as high definition available reception may vary based on your geographic location What You Can Watch With the DIRECTV HD Receiver you have access to all types of televised programming including 4 DIRECTV high definition and standard definition digital programming via satellite including local ...

Page 10: ...ose frames contains all of the lines of image or every other line Interlaced signals take every other line from 2 frames each lasting 1 60th of a second and combine them into one frame lasting 1 30th of a second In this way interlacing tricks the eye into thinking it s seeing twice the resolution that s actually being displayed In non interlaced video referred to as progressive scan video frames a...

Page 11: ...e either 4 3 or 16 9 For HDTV broadcasts the aspect ratio is 16 9 nearly twice as wide as it is tall This is not coincidentally more like the shape of movies shown in theaters which makes HD an ideal format for viewing movies on TV Screen Formats What if you re watching a nearly square shaped 4 3 broadcast on a 16 9 TV or vice versa The DIRECTV HD Receiver lets you choose from a variety of screen ...

Page 12: ...bar color access the HDTV screen in System Setup as described above then select the desired bar color option under the TV Ratio tab See your TV owner manual for information on the best color for your set Full In the Full setting 16 9 images are stretched to fit the height of the screen But instead of adding bars to the top and bottom the 16 9 program image is stretched vertically until it s tall en...

Page 13: ...Chapter 2 9 Defining High Definition If your display is a 4 3 format TV or Monitor your format options include these For 4 3 program signals Fills TV Screen For 16 9 program signals Letter Box Full Zoom ...

Page 14: ...edges To change the bar color access the HDTV screen in System Setup as described above then select the desired bar color option under the TV Ratio tab Full In this setting instead of adding bars to the sides the 4 3 program image is stretched horizontally until it s wide enough to fill the screen Your entire screen will be full but the images are a little stretched to compensate Zoom This format c...

Page 15: ...1 Defining High Definition Chapter 1 If your display is a 16 9 format TV or Monitor your format options include these For 4 3 program signals Pillar Box Full Zoom For 16 9 program signals Fills TV Screen ...

Page 16: ...dicated by the words Dolby Digital in the Channel Banner see page 41 and Program Guide see page 43 If you are using the Digital Audio Output Optical Coax or HDMI from your DIRECTV HD Receiver to a digital audio A V receiver or TV you can set your preference by going here 1 While in Live TV press MENU 2 From the Quick Menu SELECT Settings 3 Scroll down to Setup and press SELECT 4 Scroll down to Aud...

Page 17: ...aking the Right Connections 15 Safety Care 18 Helpful Hardware References 24 Getting Familiar 28 Choose the Setup That Suits You 32 Guided Setup and Activation 33 Options For Changing Video Output Chapter 2 ...

Page 18: ...is highly recommended Your dish needs to be mounted in a position where it has access to the satellite signals and RG 6 coaxial cables must be run into the room s where your receiver s will be located If you choose to install the dish yourself see the separate instruction manual that came with your satellite dish antenna Package Contents The following items are included with your DIRECTV HD Receiv...

Page 19: ...HD Receiver should not be used near water i e kitchen sink bathtub pool damp basement Also never spill liquid on the receiver and do not place vases or other vessels containing liquid on top of it 5 CAUTION Electric Shock never attempt to disassemble the DIRECTV HD Receiver yourself always take it to a qualified service person when repair is required Opening removing covers may expose dangerous vol...

Page 20: ...d other equipment before you connect or disconnect any cables 10 Always unplug your DIRECTV HD Receiver before moving it Also unplug it during lightning storms or when unused for long periods of time 11 Protect power cords by routing them so they will not be walked on or pinched in any way 12 Avoid audio hum or interference by inserting all cable plugs firmly into their jacks Also place Audio Video...

Page 21: ...ves or other appliances 18 Never insert objects of any kind into any openings in the DIRECTV HD Receiver other than the DIRECTV Access Card as detailed in next pages 19 Clean your receiver with a soft cloth or the dusting attachment of your vacuum cleaner removing dust from the ventilation holes on the top and bottom Avoid alcohol or oil based furniture solvents a non abrasive anti static cleaner ...

Page 22: ...TV service It must be properly inserted for your receiver to work and to activate your programming Multi switch A multi switch takes the signal from a satellite dish and allows multiple DIRECTV HD Receivers to utilize it so that you can watch different programming on multiple TVs If your antenna doesn t accommodate the number of DIRECTV HD Receivers you re installing you may need this optional dev...

Page 23: ...nection standard that has been replaced by HDMI and is compatible with HDMI DVI carries video only You can also use an HDMI to DVI converter not included which also carries video only so must be used with audio cables to receive the audio signal Component Video Output YPbPr The component connector provides high quality video for your HDTV system Component video is also referred to as YPbPr It uses...

Page 24: ...able not included must be aligned before plugging in and may be covered by protective caps which must be removed before making connections Digital Audio Outputs Coaxial Jack and Cable Coaxial digital audio jacks and cables cable not included send digital audio data to A V receivers equipped with coaxial digital audio input jacks Coaxial cable provides a high quality audio signal over copper wire H...

Page 25: ...nect the left and right audio cables to the TV because the S Video cable only carries the picture signal not sound Audio Video A V Jack and Cable Audio Video A V cables provide excellent picture quality and stereo sound and should be used if your TV does not have S video jacks The DIRECTV HD Receiver s A V jacks are color coded yellow for video red for right audio and white for left audio If your ...

Page 26: ...nto the same wall jack if necessary Not included with your DIRECTV HD Receiver RF REMOTE Antenna Jack and Cable Used to operate the DIRECTV HD Receiver when installed in a cabinet or from another room in your house via an RF remote control Use this jack and cable to connect an RF antenna to the RF REMOTE ANTENNA jack of your DIRECTV HD Receiver Then configure the remote control included with your r...

Page 27: ...ronic equipment from power fluctuations Highly recommended to prevent damage to your DIRECTV HD System Dolby Digital AC 3 Audio Recorded on six separate channels which can be heard on six different speakers To enjoy Dolby Digital audio you ll need to connect your receiver via an optical audio cable to an A V receiver capable of supporting it Dolby Surround Sound Dolby Pro Logic Recorded on two chan...

Page 28: ...y it cycles to the next available resolution 1080i 720p 480p i and Native 4 GUIDE Displays the guide sort screen so you can sort the Guide to display only channels of a particular kind such as sports channels or movie channels Then displays the on screen programming guide 5 MENU Brings up the helpful Quick Menu of settings and services 6 ARROWS Move the on screen highlight up down left or right 7 ...

Page 29: ...25 Insert your DIRECTV Access Card Locate the access card that came packed with your DIRECTV HD Receiver materials and insert the card facing upward fully into the slot Chapter 2 Getting Familiar ...

Page 30: ...DEO jack to another device such as a VCR You must also connect the AUDIO cables when using the VIDEO connection 4 AUDIO R and L Connect a second set of audio cables to another component such as a VCR or stereo 5 DIGITAL AUDIO COAXIAL Provides a high quality digital audio signal Use it if your TV does not have Digital Audio optical OFF AIR IN OFF AIR IN 3 3 3 3 1 1 1 1 2 2 2 2 4 4 4 4 6 6 6 6 5 5 7...

Page 31: ...NA Used to receive the signal from your remote when it s being used as an RF remote 10 SATELLITE IN Use to connect the DIRECTV HD Receiver to the satellite dish antenna 11 LOW SPEED DATA You can connect your receiver to future services and accessories as they become available Additional hardware may be required 12 PHONE Connects the DIRECTV HD Receiver to a telephone line The DIRECTV HD Receiver r...

Page 32: ...o connect either optical or coaxial audio cable from your receiver to your audio equipment if they support those formats 5 Connect the DIRECTV HD Receiver to a land based phone line Plug one end of the telephone cord into a phone jack on your wall or into a phone splitter that is plugged into a phone jack and the other end into the PHONE JACK on the back of the DIRECTV HD Receiver 6 Connect the RF...

Page 33: ...ht restrictions on some HD programming may prevent you from viewing high definition programming in HD format with your DIRECTV HD Receiver It is recommended that you connect both HD and standard definition connections to your TV so you can view these programs in regular format if HD is restricted due to program copyright Chapter 2 Choose the Setup That Suits You ...

Page 34: ...ponent input on your TV making sure to correctly match the red green and blue connectors 4 Connect the audio from the HD Receiver to your TV Connect the white L and red R RCA type cables from the DIRECTV HD Receiver to your TV Note you can also connect either optical or coaxial audio cable from your receiver to your audio equipment if they support those formats 5 Connect the DIRECTV HD Receiver to...

Page 35: ...Chapter 2 31 OFF AIR IN OFF AIR IN GOOD QUALITY CONNECTION The back panels of your equipment may not look exactly like those illustrated Choose the Setup That Suits You ...

Page 36: ...ained further on the following page 4Resolution Screen the TV Resolution setting should be set to display resolutions that your TV can support By including in this setting resolutions your TV does not support it will be possible to lose video and audio when adjusting your receiver to optimize reception quality while watching TV If your TV supports 1080i 720p 480i and 480p resolutions you can set T...

Page 37: ...ams on your television you may occasionally need to change the resolution and or screen format There are two buttons that can be used to make changes the FORMAT button on the remote control and the RESOLUTION button on the front panel of the receiver FORMAT Button on your remote Pressing this button will cycle the resolutions that you ve indicated in System Setup as being supported by your TV In a...

Page 38: ...l of the receiver This button is used to cycle all available resolutions on your DIRECTV HD Receiver It does not cycle format settings If video and audio are not appearing it may be because the current resolution setting is not supported by your television By pressing this button you can check all available resolutions to see if that solves the problem The LEDs on the left portion of the front pan...

Page 39: ...720p Zoom 480ip 1080i ON OFF ON 480ip Letter 480ip Full 480ip Zoom 1080i Letter 1080i Full 1080i Zoom 720p 1080i OFF ON ON 720p Letter 720p Full 720p Zoom 1080i Letter 1080i Full 1080i Zoom In case of TV ratio 16 9 Pillar box will be displayed instead of Letter Default Value is 480ip and 4 3 Letterbox Front Panel LED can change when cycling using FORMAT key on the remote LED can change in response...

Page 40: ...D Receiver without having to point your remote directly at it such as when the receiver is installed in a cabinet or you use the remote from another room in your house The operating range of the remote is up to 200 feet with some possible decrease due to weak batteries or obstacles such as walls in your house Your RF will be addressed to only one receiver so will not affect other receivers in your...

Page 41: ...ork area available your receiver will show your options Pick the one closest to you as your primary network area In some cases there may be more than two cities displayed You may decide to also enter a secondary local network if more than one is available to you but this is optional To scan for off air channels and set up the local network areas after Guided Setup do the following 1 Press MENU 2 P...

Page 42: ...satellite signal DIRECTV channel 4Have on hand your service address social security number and a valid major credit card 4Note your access card and receiver ID numbers find these by pressing MENU then go to Settings and press SELECT Then go to Setup and press SELECT All ready Just call 1 800 DIRECTV 1 800 347 3288 and pick the programming package that s right for you Easy Getting Connected Don t Wa...

Page 43: ...Section Title Chapter 3 39 40 Watching TV 43 The Guide 45 Autotune 47 Pay Per View Chapter 3 ...

Page 44: ...in a few seconds or press ENTER after the numbers and it will appear right away You can also navigate to different channels through the Guide covered in detail starting on page 43 Keep in mind either way you ll only be able to access those channels in your chosen DIRECTV programming package Use the black keys on the left side of your remote control to adjust volume up or down VOL or mute the sound...

Page 45: ... Audio options Displays brightly if alternate audio options are available See Icons on the inside back page and Audio Options on page 55 for more details 6 Messages Displays brightly if there are new messages in Caller ID Messages See Icons on the inside back page and Caller ID Messages on page 63 for details 7 Parental Controls Indicates the overall lock status of the receiver It s either locked ...

Page 46: ...ur great DIRECTV programming dozens of enjoyable continuous commercial free music channels with something for every taste Tune to these just as you would to any channel You ll see a special Channel Banner on these that initially displays its channel description i e Alternative Today s Country As information is received current song information will appear in the banner including song title artist ...

Page 47: ...of the channel banner items plus 1 Picture In Graphic PIG 2 Time slots with half hour headings 3 Channel number and call letters 4 Program listings Getting Around in the Guide 1 Press the GUIDE key on your remote 2 You can choose how you want to sort the Guide Select all channels or only those in a specific category by using the up and down arrow keys on the remote to highlight your choice 3 Press ...

Page 48: ...ressing INFO on it will display an INFO screen for that channel Like more information on a program You can always press INFO when you ve highlighted a show in the Guide to view a more in depth description pressing SELECT on a future program will get you there too This screen also gives you the choice to see what other showings of the program there may be even set your receiver to automatically tun...

Page 49: ...ow it works 1 While in the Guide highlight a program that interests you 2 Find what you want then press INFO The full description of that show will be displayed plus you ll see the Autotune option on the left side of the screen 3 Highlight and select Autotune 4 Set the options to your liking then select the Set Autotune button then OK on the confirmation screen Try one touch convenience with One To...

Page 50: ...r autotuned programs through the Scheduler which you ll find under Settings in the Quick Menu see page 51 or more info Like to record a program you ve autotuned Make sure you ve connected your VCR properly to your DIRECTV HD Receiver then set up your VCR to record at the same time and you re set TIP Note If you turn your receiver off at any time any scheduled autotunes will cause it to turn on for ...

Page 51: ... set up an autotune Choose the Autotune option and follow the prompts If you need to cancel your pay per view order for any reason you may as long as you haven t yet viewed any of the program Highlight the show again and press INFO and you ll be given the opportunity to cancel You can also cancel as well as see an overview of your pay per view purchases through the Scheduler part of the Quick Menu...

Page 52: ......

Page 53: ...tle Chapter 4 49 50 What s On the MENU 51 Settings 55 Audio Options 56 Category Sort 57 Pay Per View 58 Find By 60 Date Time 61 Favorites 62 Previous Channels 63 Caller ID Messages 65 Parental Controls Chapter 4 ...

Page 54: ...nd an option to filter programs by category Other options such as Settings appear anytime you bring up the Quick Menu regardless of your current screen Whenever you access the Quick Menu the header across the top of the Quick Menu will read Quick Menu To remove the Quick Menu from the screen at any time simply press EXIT to return to live TV or press the MENU key again to go back to where you were ...

Page 55: ... information 4 Arrow and SELECT System Test to run tests of the tuner access card receiver ID LNB output and phone lines Sat Ant This option is useful if your box has lost signal strength or you need to realign your satellite dish Here you can access the dish setup including latitude and longitude screens if you re using DIRECTV service from an RV or boat or other circumstance where you don t have...

Page 56: ...s for closed captioning You can turn captioning on or off as well as select the language and font size style color and background color for captioning HDTV Here you ll have the opportunity to adjust some of your HD settings Choose the TV Ratio tab to set the aspect ratio of your TV or change screen format and bar color See page 7 for details Select Resolution to adjust your system to display only ...

Page 57: ...LECT to access its Info screen and make changes You can also access the To Do List from your remote by pressing the LIST key Schedule History Displays the past programs up to 45 you have autotuned or purchased in reverse chronological order for easy reference It also lists items that were cancelled or not tuned because of conflicts Purchases Here you ll find a listing of past and future pay per view...

Page 58: ... your Favorites list s by clicking here and make changes if you like See page 61 for more details Parental Controls Check the current restrictions of your Parental Controls by clicking here and make any adjustments See page 65 for more details Help Settings ...

Page 59: ...ll down to Setup and press SELECT 4 Scroll down to Audio and press SELECT 5 Pressing SELECT on the Default Audio option Scroll down and SELECT the audio language that you want as a default To temporarily change the audio 1 While in Live TV press MENU 2 From the Quick Menu scroll down to Audio Options and press SELECT 3 Scroll to the audio track you prefer and press SELECT This will temporarily cha...

Page 60: ...ther narrow your choices by subcategories i e Movies Comedy The Guide fitting the description will appear 4 Simply scroll through to find a program you like Programs with a left arrow to the left of the title are presently playing SELECT a presently playing show to tune to it or SELECT a future program and you ll see its related info screen and have the opportunity to autotune it or see other showin...

Page 61: ...ns Movies will give you listings of all current movies available Pick Special Events to see available events such as sports comedy specials and more 4 A list of PPV will appear Select a current program to tune to it or select a future program and you will be presented with other options Buy set an Autotune or list other Showings Just highlight and select a pay per view item from your list if you d...

Page 62: ...r actor actress or director Select the letters of his or her last name until you see the name appear Select the name You can narrow the search for programs by selecting categories 4 If you don t know the name of a program but know one of the words of a title or if you re looking for a certain subject matter try Keyword Spell out the name of the word or words you want following the prompts i e Chic...

Page 63: ... the program is upcoming the selecting it will bring you to the info screen Here you ll have the opportunity to set an autotune for the program Recent Finds If you d like to view all of the programs you ve recently searched You can always go back to repeat a search for a found item for any new listings available just select the item to try again You can also easily mark and delete any Finds you no...

Page 64: ... While the Guide press MENU 2 Then scroll down to Date Time and press SELECT 3 You ll find the current day and next seven days listed Choose the date you re interested in 4 Scroll through and select the hour you want The Guide will now display programs for the date and time you selected If you find something you like press ENTER for a one touch autotune or INFO to view and set autotune options Date ...

Page 65: ... on the left side of the screen 4Select the box next to the channel you want on a custom list press SELECT again to delete it 4 Use Add All or Remove All to save time when choosing a lot of channels 4 Scroll through the channels or key them in directly using NUMBERS on the remote to access what you re looking for Once you ve decided on the channels for your list select the Name Tab 4 To name your ...

Page 66: ...ith different games or tracking breaking news Select Previous Channels and a list will appear showing up to the last four channels viewed Just highlight and select any channel from the list to tune to it or press INFO while a channel is highlighted to see further details Don t forget you can always tune to the prior channel you were watching just by pressing PREV on your remote Previous Channels ...

Page 67: ... MENU to get to the Quick Menu 2 Go to Calls Msgs and press SELECT 3 SELECT the Turn On Off Notice to toggle Caller ID on and off To access the other CALLER ID Call Log settings 1 Press MENU to get to the Quick Menu 2 Go to Calls Msgs and press SELECT 3 Next SELECT Caller ID then Go There 4 Select Caller ID in the left menu Remember you must already have Caller ID service from your phone company t...

Page 68: ...e to speak Unless you ve turned off the Notification option you ll see a notice on your TV screen whenever a call comes in Messages You ll be able to view a listing of titles of any current messages waiting for you 1 Press MENU to get to the Quick Menu 2 Go to Calls Msgs and press SELECT 3 Next SELECT Go There 4 Select Messages in the left menu 5 Simply highlight a message and press SELECT to read ...

Page 69: ... can set rating limits for Movies and TV allowing you to block certain ratings unless the proper passcode is entered 1 Press MENU to get to the Quick Menu 2 Go to Parental Controls then Edit Settings 3 SELECT Ratings 4 Movies From the Movies tab select the overall rating limit you wish to impose Brief descriptions of the ratings appear for your guidance Allowing a rating allows all ratings below t...

Page 70: ...from this menu 1 Press MENU to get to the Quick Menu 2 Go to Parental Controls then Edit Settings 3 SELECT Chan Blocks 4 Scroll down the channel list to SELECT those you wish to block or key in the channel numbers for quicker access Use Block All or Allow All to save time if you wish to affect a large number of channels Spending From the menu on the left choose Spending and then set your preferred...

Page 71: ...empts to spend or watch beyond limitations set He or she will not be allowed to proceed without the passcode Using your passcode you can easily override the limits Locked states Locked Unlocked Temporarily Unlocked Locked All settings activated Box is locked Unlocked No setting activated Temporarily Unlocked Box can be unlocked on a single program or all settings can be unlocked for four hours At ...

Page 72: ...lock options 1 Go to the MENU 2 Then SELECT Parental Controls 3 Various options for unlocking temporarily or permanently will appear SELECT one and enter your password Note If you have Parental Controls set and temporarily unlocked turning the receiver power off will relock the box You can change your passcode at any time 1 Go to the MENU 2 Then SELECT Parental Controls 3 Then SELECT Edit Settings...

Page 73: ...Section Title Chapter 5 69 70 Perform a Code Search 71 Troubleshooting 84 Limited Warranty 90 FCC Customer Information 94 Registration Information 96 Index Chapter 5 ...

Page 74: ... same time until the light above the Mode Switch at the top of the remote flashes twice about 5 seconds 4 Enter one of the following 4 digits TV 9 9 1 1 VCR or DVD 9 9 1 2 Stereo 9 9 1 3 5 Press the PWR key on the remote control 6 Point the remote to the TV or component and press CHAN UP Repeatedly press the CHAN UP until the TV or component turns off 7 When the TV or component turns off the press ...

Page 75: ...s or modifications to some of its features and functions These modifications will occur automatically usually at times when the receiver would likely be turned off If your receiver is on when an upgrade or modification is sent you may experience a disruption in reception for a minute or two Your reception should return to normal after the modification is complete Your receiver must be plugged in to re...

Page 76: ... the TV VCR key on the VCR remote or on the VCR s front panel 4 Press the TV INPUT key on the remote control Any of the above actions switches the source of the video signal from satellite signals to the antenna or cable signal and vice versa If problems persist turn off all equipment that is connected to your TV wait a few minutes then turn the DIRECTV HD Receiver back on It is also possible your...

Page 77: ... either connect the phone line directly to a standard wall mount phone jack or install a wireless phone jack that transmits Caller ID information DIRECTV HD Receiver will not turn on 4 Check to make sure the power cord is plugged into the DIRECTV HD Receiver and the wall outlet 4 Check the wall receptacle or extension cord to make sure it is live by plugging in something else 4 Make sure the remot...

Page 78: ...s are affected DIRECTV HD Receiver turns on or changes channels unexpectedly An autotune may have been activated See page 45 Top and bottom of program image is cut off If you connect your TV to one of the composite video out jacks Video Out S Video Out or TV Out and you view a high definition program with the DIRECTV HD Receiver s RESOLUTION button set to either 720p or 1080i the picture will be sl...

Page 79: ...b on the HDTV screen Follow the onscreen instructions to adjust the left right side of the screen Audio no video Video mode set to 720p TV only supports 1080i Also if your receiver is set to Native mode some programs are in 720p and might not show video when viewed To fix this problem change the output mode to 480p or 1080i only Change the output mode in System Setup as follows 4 Press MENU 4 Press...

Page 80: ... and does not need to be oriented however if your receiver is in a stereo cabinet or other enclosure it may weaken the signal To check the off air signal strength do the following 4 Press MENU 4 Press SELECT on Settings in the Quick Menu 4 Select Setup in the Quick Menu 4 Select Sat Ant from the left menu 4 Press SELECT on the Antenna Setup 4 Press SELECT on the Antenna Signal meter If the signal ...

Page 81: ... right of the screen 4 Full or Pan Scan stretches the picture horizontally until it s wide enough to fit the screen There are no black gray bars but the picture is distorted 4 Zoom magnifies the picture keeping the 4 3 aspect ratio until the screen is full There is no distortion but the top and bottom of the picture are cut off If watching a 16 9 program on a 4 3 screen the picture will be too wide ...

Page 82: ...roblem this is a TV calibration problem Refer to your TV s User Guide troubleshooting manual or customer service for help Blank screen 4 Check that all components connected to the input jacks are turned on 4 Try another channel 4 Your DIRECTV HD Receiver may be hooked incorrectly to the TV Press the INFO button on the front panel of the DIRECTV HD Receiver to see if the channel banner appears If i...

Page 83: ...ssing from the Guide channel is in the Guide but can t be tuned 4 Your satellite dish antenna may be incorrectly configured Check the dish type set in your receiver s preferences and change if necessary Press the MENU key on the remote control then select Settings then Setup In the next menu select Sat Ant then Repeat Satellite Dish Setup Follow the steps From the Satellite Dish Type screen make su...

Page 84: ...ou are trying to operate a device other than the DIRECTV HD Receiver that you have programmed the remote to control make sure you first move the slide switch to the corresponding position for that device AV1 or AV2 The indicator light for the component you re trying to control should light up when you press a valid key for that component If it doesn t make sure the input switch is clicked into the ...

Page 85: ...otune may have been activated 4 Your TV s timer may have been activated 4 Check your TV owner s manual No video with TV connected to HMDI jack If your TV has an HMDI input jack but is not HDCP compatible you may not be able to view video from your DIRECTV HD Receiver s HDMI OUT jack Connect your TV using another video output jack on the receiver Note If your TV is connected with just coaxial cable...

Page 86: ...teps to run the diagnostics system test on your DIRECTV HD Receiver 1 Turn on your TV and the DIRECTV HD Receiver 2 Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver controlling mode then press MENU to bring up the Quick Menu 3 Select Settings 4 Select Setup then Info Test 5 Use arrow keys to highlight the System Test tab then press SELECT on Run Test 6 ...

Page 87: ...ve already used Guided Setup to find the dish pointing coordinates acquire and fine tune the signal and run a system test If you need to run Guided Setup again select Settings from the Quick Menu then select Guided Setup Next press SELECT on Sat Ant then select Repeat Satellite Setup Troubleshooting ...

Page 88: ...COVERED Warranty coverage begins the day you purchase the product For ninety 90 days from the purchase date at the option of DIRECTV the DIRECTV HD Receiver will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective or inoperative This exchange is done without charge to you for parts and labor You will be responsible for...

Page 89: ...ny way other than as expressly authorized by DIRECTV will void this limited warranty Except in the case of hardware or software provided by DIRECTV installing software modifications hacks or utilizing service access or back doors will void this limited warranty 4 Reception transmission problems caused by signal conditions telephone line or cable or antenna systems outside the unit 4 A product that ...

Page 90: ...ERVICE Warranty service will be provided by DIRECTV If you believe you need service for your Receiver contact DIRECTV at 1 800 DIRECTV A representative will go through a diagnostic checklist with you If it is determined that the product needs to be returned for service or exchanged you will receive a return authorization number The representative will give you complete shipping details TO GET OUT ...

Page 91: ...EPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV HD Receiver DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV HD Receiver SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTI...

Page 92: ...PROTECTION PLAN covers the components of your DIRECTV System giving you peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment DIRECTV PROTECTION PLAN BENEFITS Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term The DIRECTV PROTECTION PLAN provides comprehensive coverage for your entire DI...

Page 93: ...CT Option B and then click the Next button at the bottom of the page 3 SCROLL down to Step 3 Add Additional Services and SELECT DIRECTV PROTECTION PLAN then CLICK on the Next button 4 REVIEW your change and CLICK on the Accept These Changes button If you have a DIRECTV DVR DIRECTV HD Receiver DIRECTV Receiver with UltimateTV Service please call 1 800 DIRECTV to sign up The DIRECTV PROTECTION PLAN ...

Page 94: ... 15 and Part 68 of the FCC rules Your DIRECTV HD Receiver complies with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction...

Page 95: ...irements shielded cables are required to connect the device to a personal computer peripheral or other Class B certified device This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA On the back of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plu...

Page 96: ...mer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service...

Page 97: ...ts We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources FCC Customer Information ...

Page 98: ...it here and record the serial and model numbers in case you need them These numbers are located on the product Model No ___________________________________________________________ Serial No ____________________________________________________________ Purchase Date ________________________________________________________ Dealer Address Phone _________________________________________________ Access ...

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Page 100: ...35 37 43 44 52 53 57 59 60 61 77 Dolby Digital 12 52 55 99 DVI 19 E Entering Latitude and Longitude 51 EXIT Button i F Factory Defaults 52 Favorites iii 41 49 54 61 79 FCC Information 90 Find By iii 49 58 59 Fine Tuning the Signal 83 FORMAT button 32 33 34 Front Panel 33 34 71 72 74 78 99 Full Screen See also Aspect Ratio G Guide i iii 1 3 12 14 24 37 39 40 43 44 45 47 50 53 56 57 58 60 61 78 79 8...

Page 101: ...Data Acquisition 72 Satellite Setup 83 Scheduler 46 47 53 99 Schedule History 53 Screen Format 33 52 77 Scrolling 52 SDTV 4 7 Searching For Programs 58 Settings 51 Setup 51 Showings 42 44 47 53 56 Signal Strength 51 76 Spending 47 65 66 See also Parental Controls System Info 51 System Test 51 71 82 T Temporarily Unlocking The System 68 99 Timer 81 Time Zone 52 To Do List i 46 53 Troubleshooting 71...

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Page 103: ...for matching programs in a Find by Indicates a present or future pay per view program has been scheduled for purchase And the rest Denotes one or more alternate audio tracks available for a program Denotes that no alternate audio tracks available Indicates one or more new messages are in the Inbox Indicates no new messages are in the Inbox Shows that Parental Control limits are currently locked Sh...

Page 104: ...n on screen message regarding your service call 1 800 DIRECTV Also find information about DIRECTV products and services at DIRECTV com DIRECTV programming sold separately ACTIVATION OF PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND REQUIRES VALID SERVICE ADDRESS SOCIAL SECURITY NUMBER AND OR MAJOR CREDIT CARD DEPOSIT OR PREPAYMENT MAY BE REQUIRED Programming subject to change DIRECTV services n...

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