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DirectOut Technologies EXBOX.MD, User Manual

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EXBOX.MD Manual - Version 1.0

CHAPTER 6: Troubleshooting and Maintenance

Issue

Possible 
reason

Solution

No signal at 
the output 
port.

Signal cable 
defective.

Exchange the signal cable.

No signal at 
the output 
port.

Connectors of 
the signal cable 
are dirty.

Use an air supply to carefully 
remove any dust. 
Never use objects for 
cleaning.
or
Exchange the signal cable.

MADI signal 
at the input is 
not stable. 

Signal source is 
defective 
or 
bad signal 
condition (Jitter > 
1 ns) - e.g. due to 
exceeded length 
or bad screening 
attenuation of 
signal cable.

Change the source 
or 
use appropriate cables.

Summary of Contents for EXBOX.MD

Page 1: ...EXBOX MD User s Manual Version 1 0...

Page 2: ...anteed that all product names products trademarks requisitions regulations guidelines speci cations and norms are free from trade mark rights of third parties All entries in this document have been th...

Page 3: ...t works 9 CHAPTER 2 Legal issues facts 10 Before Installing This Device 10 First Aid in case of electric shock 11 Defective Parts Modules 12 Updates 12 Intended Operation 13 Conditions of Warranty 14...

Page 4: ...te Clocking 34 Sample Rate 36 State 38 CHAPTER 5 Remote Control 39 Dante Controller 39 EXBOX MD Remote 46 CHAPTER 6 Troubleshooting and Maintenance 49 Troubleshooting 49 Maintenance 51 CHAPTER 7 Techn...

Page 5: ...l or Index Directory at the end of the document to locate help on a particular topic You can access more information and latest news by visiting on the DirectOut website at www directout eu Convention...

Page 6: ...ith three MADI ports and four network ports it offers straight forward conversion of 64 audio channels between MADI and Dante Interfaces 3 MADI I Os 4 Network ports 3 standard 1 PoE The built in netwo...

Page 7: ...RJ45 1 Gbit s PoE Number of streams 32 Number of channels 64 1 FS 32 2 FS 16 4 FS Network Standards Dante AES67 Modes Switched or Redundancy Remote Dante Controller EXBOX MD Remote MADI Formats 56 64...

Page 8: ...an easy to use frontend for bidirectional signal exchange between Dante and MADI environments Typical applications include Integration of MADI in Dante setups Redundant recording setups using MADI and...

Page 9: ...ow it works Each MADI port and the Dante input can be selected as source for any output The network audio is controlled via the Dante Controller software provided by Audinate SFP BNC SC Dante SFP BNC...

Page 10: ...ately by pulling out the power lead All devices must be grounded The device is grounded through its IEC power connections All devices must be connected to the mains using the three cord power leads su...

Page 11: ...person as quickly as possible from the electric power source as follows Switch off the equipment Unplug or disconnect the mains cable Move the person away from the power source by using dry insulatin...

Page 12: ...ther with a detailed description of the fault We would like to remind you to please check carefully whether the failure is caused by erroneous con guration operation or connection before sending parts...

Page 13: ...is unit other than for the intended use described above Consecutive damages are also excluded explicitly The general terms and conditions of business of DirectOut GmbH are applied Intended Operation E...

Page 14: ...ut GmbH over the period of 36 months for all components that are essential for proper and intended operation of the device The date of purchase is applied for this period Consumable parts e g battery...

Page 15: ...stances This device was constructed ful lling the directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment 2002 95 EC WEEE Directive on Waste Elec...

Page 16: ...0 EXBOX MD Manual Version 1 0 CHAPTER 2 Legal issues facts Contact DirectOut GmbH Leipziger Str 32 09648 Mittweida Germany Phone 49 0 3727 5665 100 Fax 49 0 3727 5665 101 Mail sales directout eu www d...

Page 17: ...Legal issues facts Contents The contents of your EXBOX MD package include 1 x EXBOX MD 1 x external power supply unit 9 24 V 1 x Manual To complete the delivery download the Dante Controller software...

Page 18: ...eiver with LC connectors No DOICT0130 Specification of the optical SFP modules SFP Multimode Singlemode Wavelength TX 1310 nm 1310 nm Wavelength RX 1310 nm 1310 nm Distance 2 km 10 km Powerbudget dB 1...

Page 19: ...1360 nm Wavelength RX min 1260 nm 1260 nm Wavelength RX max 1620 nm 1600 nm Transmit min 19 00 dBm 9 00 dBm Transmit max 14 00 dBm 3 00 dBm Receive min 30 dBm 21 00 dBm Receive max Receiver overload...

Page 20: ...page 20 of 60 EXBOX MD Manual Version 1 0 CHAPTER 2 Legal issues facts BOX MOUNT XL for optimal rack mount of up to three devices in a 19 frame No DOAPA0886 three devices in a 19 frame No DOAPA0886...

Page 21: ...cient air circulation for cooling WARNING The synthetics of the delivered pads might cause stains on damageable surfaces To avoid staining of furniture surfaces it is recommended to place a protective...

Page 22: ...Installation Retain the protective cap if the optical port is unused This will protect against soiling which can lead to malfunction 3 Remove the protective cap from the optical MADI port s before use...

Page 23: ...ate network cables CAT5E or better For larger setups an ethernet switch may become necessary Recommended features for use with Dante Managed Gigabit switch Quality of Service QoS with four queues Diff...

Page 24: ...r supply unit Additional power supply units are available from your local DirectOut representative The external power supply must be connected to the mains using the three cord power leads supplied wi...

Page 25: ...device should it need to be dispatched for service Never connect a PoE link to a network interface that is not marked explictly for PoE operation The voltage supplied there may damage the interface WA...

Page 26: ...page 26 of 60 EXBOX BLDS Manual Version 1 3 Chapter 3 Installation This page is left blank intentionally...

Page 27: ...basic operation of the device Note that throughout this manual the abbreviation FS refers to sample rate or sample frequency So when dealing with scaling factors the following sample rates can be wri...

Page 28: ...lied there may damage the interface Global Control PSU 1 Hirose socket Connect the power supply here 9 24 V DC PSU 2 Hirose socket Connect the power supply here 9 24 V DC 01 PoE RJ45 socket Connect Po...

Page 29: ...page 29 of 60 EXBOX MD Manual Version 1 0 CHAPTER 4 Operation POWER PSU 1 PSU 2 PoE LED green indicates state of power supply OFF power supply not working ON power supply working...

Page 30: ...page 30 of 60 EXBOX BLDS Manual Version 1 3 CHAPTER 4 Operation This page is left blank intentionally...

Page 31: ...conversion between different MADI formats is possible MADI BNC OUT BNC socket MADI output connect here for MADI output signal MADI BNC IN BNC socket MADI input connect MADI input signal here MADI SC...

Page 32: ...ual operation redundant two ports primary secondary The switch will be con gured automatically by selecting the respective operation mode in Dante Controller With redundant operation each two interfac...

Page 33: ...rk interface connect here for network transmission 04 RJ45 socket 1 Gbit s Network interface connect here for network transmission LED left Port 1 to 4 LED orange indicates the link state of the netwo...

Page 34: ...1588 2002 PTPv1 or v2 in AES67 mode MADI input internal clock generator CLOCK SOURCE SYNC SFP BNC SC PTP INT LED RGB indicates selected clock source and the lock sync state of MADI input PTP clock or...

Page 35: ...nate PTP sync is handled by the Dante network automatically EXBOX MD can act as a PTP slave or Grandmaster preferred master When clocking to a source other than PTP make sure to enable the Enable Sync...

Page 36: ...e rate 44 1 kHz 48 kHz and the scaling factor 1 FS 2 FS 4 FS is displayed by four leds at the front panel NOTE At higher sample rates the number of audio channels is reduced depending on the integer o...

Page 37: ...is used SAMPLE RATE 48k LED green indicates the base rate of the audio engine OFF base rate is different from 48 kHz ON base rate of 48 kHz or multiple of is used SAMPLE RATE 2 FS LED yellow indicates...

Page 38: ...front STATE LED blue indicates the state of the Dante module OFF module not available ON module is working blinking module in failsafe mode The Dante module starts into failsafe mode if its rmware is...

Page 39: ...software dante controller A detailed documentation about using Dante Controller is available here https dev audinate com GA dante controller userguide webhelp At startup Dante Controller scans the ne...

Page 40: ...iew is organised in several tabs All detected Dante devices are shown on a list EXBOX MD is delivered with the network interface set to DHCP as a default Dante Controller can be used to discover the d...

Page 41: ...forms about the clock settings of each connected device and allows to modify them Preferred Master sets the device as PTP Grandmaster in the network Enable Sync to External allows to clock the device...

Page 42: ...cessible in the tab Routing Dante Receivers in the vertical column displays the receiving devices destinations Dante Transmitters in the horizontal row displays the transmitting devices sources The ch...

Page 43: ...ised in to several tabs It can be opened by double clicking on to a device name in the Network View The status tab informs about the current rmware and software versions TIP To update your device the...

Page 44: ...XBOX MD Manual Version 1 0 CHAPTER 5 Remote Control Network Config The tab Network Con g of the device view provides access to the operating mode of the built in network switch and the network setting...

Page 45: ...ontrol Device Config The tab Device Con g to adjust the device name sample rate encoding modes and more The clock source of the EXBOX MD is con gured in the web control of the EXBOX MD Open a browser...

Page 46: ...Remote Control EXBOX MD Remote Some device speci c parameters are controlled via a website Clock source Scaling factor of base sample rate Audio signal routing The remote control is accessible via a b...

Page 47: ...blinking red signal lock not in sync with selected clock source blinking green input selected as clock source and no signal lock Clock master Pull down menu selection of clock source Values PTP PTP c...

Page 48: ...Manual Version 1 0 CHAPTER 5 Remote Control ROUTING ROUTING SFP BNC SC Dante Pull down menu selection of signal source of each signal output Values SFP MADI SFP input BNC MADI BNC input SC MADI SC inp...

Page 49: ...nd Maintenance Issue Possible reason Solution Device doesn t work Power supply is broken Check that the power supply switch is on that the device is connected to the power supply and that the socket i...

Page 50: ...o signal at the output port Connectors of the signal cable are dirty Use an air supply to carefully remove any dust Never use objects for cleaning or Exchange the signal cable MADI signal at the input...

Page 51: ...1 0 CHAPTER 6 Troubleshooting and Maintenance Maintenance To clean the device use a soft dry cloth To protect the surface avoid using cleaning agents The device should be disconnected from the power s...

Page 52: ...Height 42 mm Depth 146 mm Weight 0 7 kg Power Consumption 9 W typical Power Supply 2 x Hirose socket HR10 9 V 24 V DC external WARNING The connected power supply must provide a current limiting to a m...

Page 53: ...ISO IEC 9314 3 Wave length 1310 nm Multi Mode 62 5 125 or 50 125 MADI Ports BNC coaxial BNC socket input output Impedance 75 0 3 V up to 0 6 V peak to peak MADI Ports SFP empty cage without module Sa...

Page 54: ...a Network 4 x RJ45 socket Gigabit Ethernet for transmission of network audio control data and firmware updates Network Layer 3 32 streams 64 channels I O 1 FS 32 2FS 16 4FS Standard Dante AES67 Brookl...

Page 55: ...Appendix A Wiring Sketches Appendix A Wiring Sketches Hirose HR10 DC PSU Pin Signal 1 DC 2 DC 3 DC 4 DC NOTE To ensure proper operation all pins should be connected NOTE Ground is connected with the c...

Page 56: ...5 Conformity Certi cates CE 15 RoHS 15 WEEE 15 Contact 16 Contents 17 Conventions 5 D Dante module state 38 Defective Parts Modules 12 Dimensions 52 E Environmental conditions 21 52 Ethernet switch 23...

Page 57: ...ge 57 of 60 EXBOX MD Manual Version 1 0 Index S Sample rates 7 Scaling Factor 27 SFP Modules 18 Sketch Hirose HR10 DC PSU 55 Support 49 T Technical data 52 Troubleshooting 49 U Updates 12 W Warranty 1...

Page 58: ...page 58 of 60 EXBOX MD Manual Version 1 0 Notes...

Page 59: ...page 59 of 60 EXBOX MD Manual Version 1 0 Notes...

Page 60: ...DirectOut GmbH T 49 3727 5665 100 F 49 3727 5665 101 www directout eu Leipziger Strasse 32 09648 Mittweida Germany...

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