Perfect•Temp Implementation Manual
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14
Implementation
Flexibility, patience and a sense of humor are attributes that will make the first few on
the new system a little easier. Problems are to be expected, and employees will probably be
less than happy about having to work with new procedures and schedules.
Changeover.
Follow these three steps on “changeover day”:
1. The night before implementation, remove and relocate to designated storage areas
all equipment necessary for the previous service. Post Form 10 (or similar notice) on Nursing
Units.
2. The morning of implementation, begin the line 15 minutes soon than specified by
your eventual schedule.
3. Schedule additional supervisory personnel to assist assembly employees. Make
additional Food & Nutrition management back-ups available on the patient floor to instruct
food service and/or nursing personnel in the delivery and handling of the trays.
Daily Meetings.
Have short, daily meetings before and immediately following trayline
assembly and service to reinforce what employees need to know, answer questions, and
provide support. Five minutes or less may be enough to accomplish this. A similar meeting
with production and sanitation staff is also suggested to iron out difficulties in these areas.
Daily Floor Rounds.
Reviewing service to patients with food service employees,
nursing staff members and patients will provide needed feedback on problem areas and show
support for the new system.
Hospital Administration.
Food & Nutrition management personnel should plan to
meet with hospital administration directly responsible for Food & Nutrition functions each
afternoon to discuss progress.
