Dimplex Prism BLF5051 Service Manual Download Page 15

Page: 15 / 16

TROUBLESHOOTING GUIDE

PROBLEM

CAUSE

SOLUTION

PART NUMBER

General

Circuit breaker trips or fuse
blows when unit is turned on

Short in unit wiring.

Trace wiring in unit.

Improper circuit current rating

Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.

Lights dim in room while the
unit is on

Unit is drawing close to circuit
current rating

Move the unit to another outlet or install unit
on a dedicated 15 amp circuit

Power cord gets warm

Normal Operation

The power cord may get slightly warm to
the touch when the heater is on

Defective power cord

Replace power cord if cord gets hot to the
touch.

4100040900RP

Appearance

Fireplace does not turn on

with the manual controls

Improper operation

Refer to Operation Section

No incoming voltage from the
electrical wall socket

Check Fuse/Breaker Panel

Loose wiring

Check wiring connections

Defective switchboard

Replace the switchboard assembly

3001480100RP

Fireplace does not turn on

with the Remote Control

Improper operation

Refer to Operation Section

The batteries in the remote con-
trol are dead.

Install new battery into the remote control.

Defective remote control

Replace the remote control

6700520200RP

Defective display/control board
assembly

Replace the display/control assembly

3001470100RP

Flame Frozen

Loose wiring

Check wiring connections

Defective Flicker Motor

Replace Flicker Motor

2000500100RP

Defective display/control board
assembly

Replace the display/control assembly

3001470100RP

Flame is not visible

Loose wiring

Check wiring connections

Flame LED light assembly is not

working

Replace flame LED light assembly

3000830200RP

Defective display/control board
assembly

Replace the display/control assembly

3001470100RP

Flame Shudder

Defective Flicker Motor

Replace Flicker Motor

2000500100RP

Media bed does not light up
consistently

Build up of static electricity in unit

Unplug the unit for 1 minute then plug the
unit back in.

Media bed does not light up

Loose wiring

Check wiring connections

Media LED light assembly is not
working

Replace media LED light assembly

3001330500RP

Defective display/control board

Replace the display/control board

3001470100RP

Media bed lighting comes
on by itself

Defective display/control board

Replace the display/control board

3001470100RP

Summary of Contents for Prism BLF5051

Page 1: ...th America Limited Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1 888 346 7539 www dimplex com REV PCN DATE 00 17 JUL 15 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage...

Page 2: ... 4 EXPLODED PARTS DIAGRAM 5 WIRING DIAGRAM 6 PREPARATION FOR SERVICE 7 INSTRUCTIONS FOR REMOVING FROM WALL 7 Surface Mount 8 Recessed Mount Partial In wall 8 Flush Mount Complete In wall 9 LED LIGHT STRIPS REPLACEMENT 9 LED MEDIA STRIPS REPLACEMENT 10 ELECTRONICS JUNCTION BOARD REPLACEMENT 10 FLOATING DISPLAY ASSEMBLY REPLACEMENT 11 LED DRIVER BOARD REPLACEMENT 11 MAIN CONTROL BOARD REPLACEMENT 11...

Page 3: ...ess Changes the brightness of the lights in the unit Adjusted by repeatedly pressing the corresponding but OPERATION Figure 1 WARNING This electric firebox must be properly in stalled before it is used The unit can be controlled by either the manual controls which are located on the upper right of the fireplace or the remote Figure 1 12 The fireplace is supplied with an IR multifunction remote con...

Page 4: ...ycled or disposed of properly Check with your Local Authority or Retailer for recyc ling advice in your area Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recycling advice in your area MAINTENANCE WARNING Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire electric shock or damage to p...

Page 5: ...3000830200RP 10 Switch Board 3001480100RP 11 LED Driver Board 3000810100RP 12 Remote Control 6700520200RP 13 Floating Display Assembly 3001470100RP 14 Media LED Light Assembly 3001330500RP 15 Electronics Junction Board 3001490100RP 16 Main Control Board 3001260200RP 17 Thermistor 3001380200RP 18 Relay Board 3001360100RP 19 Hardware Kit 9600350100RP 20 Large Ice Chunk Media 1400130200RP 21 Small Ic...

Page 6: ...ARD LINE DISPLAY ASSY RGB LED STRIP JUNCTION BOARD 5 KEY SWITCH BOARD MOTOR HEATER LINE RELAY BOARD NTC L N G ELEMENT CUT OUT BLOWER LED DRIVER BOARD LED DISPLAY BOARD FLICKER MOTOR MOTOR HEATER NEUTRAL FLAME COLOR TOP LIGHT LOG MEDIA NTC GESTURE DISPLAY FAN MAIN BOARD LINE CORD DISPLAY ASSY RGB LED STRIP JUNCTION BOARD 5 KEY SWITCH BOARD MOTOR HEATER LINE RELAY BOARD NTC L N MOD 0 MOD A ...

Page 7: ...e Glass 6 With one hand gently supporting the Partially Reflective Glass carefully pry the Partially Reflective Glass for ward from the upper half so that it begins to tilt forward from the top Grasp the Partially Reflective Glass from the sides and carefully lift it up and out from the front of the fireplace Set it aside in a safe place CAUTION Partially Reflective Glass is not tempered Do not bu...

Page 8: ...y lay the unit down on a solid flat surface with the front of the unit facing up NOTE If the surface you are using as a work area on is a finished surface that is prone to scratches i e hard wood flooring it is recommended that a protective barrier be used underneath i e cloth cardboard thick plastic 3 Proceed to the instructions within this manual relating to the repair being performed see Table ...

Page 9: ...the wall stud that frames the fireplace Figure 9 CAUTION The unit should be supported while remov ing the screws to prevent the unit from falling 2 Remove the fireplace out of the opening by slightly lift ing and pulling forward 3 Carefully lay the unit down on a solid flat surface with the front of the unit facing up NOTE If the surface you are using as a work area is a finished surface that is p...

Page 10: ... snips CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the plastic media tray by removing the 6 screws 3 on the left and 3 on the right of the tray Figure 10 2 Partially release the lower face panel by removing the screw on the left side and on the right side of the panel inside the unit Pull the front panel forward from the topside by approximately 2 inches There ar...

Page 11: ... 3 Install the new board onto the unit 4 Transfer the connections from the old board to the new board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above MAIN CONTROL BOARD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons CAUTION If unit...

Page 12: ...ansfer the connection from the old board to the new board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above FLICKER MOTOR FLICKER ROD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons CAUTION If unit was operating prior to servicing all...

Page 13: ... from the ends of the elements noting their original locations NOTE Using a flat head screwdriver gently pry be tween the end of the connectors and the element to release the wires NOTE Some of the wires may have a piggy back connector that allows a second wire to connect to the same prong as the first wire Try and keep the piggy back con nection together when pulling the wires off the element 7 U...

Page 14: ...e unit 6 Disconnect the wiring connections noting their original locations NOTE Using a flat head screwdriver gently pry be tween the end of the connectors and the blower fan to release the wires 7 Properly orient the new blower fan assembly and con nect all of the wiring connections 8 Reassemble in the reverse order as above POWER CORD REPLACEMENT WARNING Disconnect power before attempting any ma...

Page 15: ...eration Refer to Operation Section The batteries in the remote con trol are dead Install new battery into the remote control Defective remote control Replace the remote control 6700520200RP Defective display control board assembly Replace the display control assembly 3001470100RP Flame Frozen Loose wiring Check wiring connections Defective Flicker Motor Replace Flicker Motor 2000500100RP Defective...

Page 16: ...er fan turns On but heater lacks heat Improper operation Refer to Operation Section Loose wiring Trace wiring in unit Defective Heating Element Replace Heating Element 2200510500RP Heating element is glowing red Normal Operation Small glowing sections of the element are considered normal Defective Heating Element If larger glowing sections are causing the heater to trip the thermal cutout unplug u...

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