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One-Year Residential Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased
Outdoor Radiant Natural Gas Heater. This limited warranty
applies only to purchases made in any province of Canada
except for Yukon Territory, Nunavut, or Northwest Territories
or in any of the 50 States of the USA (and the District
of Columbia) except for Hawaii and Alaska. This limited
warranty applies to the original purchaser of the product
only and is not transferable.
Products excluded from this limited warranty
IR Halogen Heating Elements are not covered by this
limited warranty and are the sole responsibility of the
owner/purchaser. Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products purchased
in these States, provinces, or territories are sold AS
IS without warranty or condition of any kind (including,
without limitation, any implied warranties or conditions of
merchantability or fitness for a particular purpose) and
the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect
the purchaser assumes the entire cost of all necessary
servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been
tested and inspected prior to shipment and, subject to the
provisions of this warranty, Glen Dimplex Americas Ltd.
(Glen Dimplex Americas herein) warrants such products
to be free from defects in material and workmanship for a
period of 12 months from the date of the first purchase of
such product.
The limited 12-month warranty period also applies to any
implied warranties that may exist under applicable law.
Some jurisdictions do not allow limitations on how long
an implied warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have
been repaired (except by Glen Dimplex Americas or its
authorized service representatives) or otherwise altered.
This limited warranty does further not apply to defects
resulting from misuse, abuse, accident, neglect, incorrect
installation, improper maintenance or handling, or operation
with a
n incorrect fuel source.
This limited warranty does not cover breakage of burner
tiles, rust and discoloration due to heat or corrosive
environments, damage or failure due to incorrect
installation of gas supply, and any damage or loss
attributable to failure to provide adequate ventilation for the
product.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Technical
Service by contacting them at
www.dimplex.com/contact_us or by calling 1-888-346-7539.
Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service
requires a proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a
defect
In the event a product or part covered by this limited warranty
is proven to be defective in material or workmanship during
the 12-month limited warranty period you have the following
rights:
• Glen Dimplex Americas will in its sole discretion either
repair or replace such defective product or part without
charge. If Glen Dimplex Americas is unable to repair or
replace such product or part, or if repair or replacement
is not commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of repair or
replacement, choose to refund the purchase price for
such product or part.
• Limited warranty service will be performed solely by
dealers or service agents of Glen Dimplex Americas
authorized to provide limited warranty services.
• The purchaser is responsible for removal and
transportation of such product or part (and any repaired
or replacement product or part) to and from the
authorized dealer’s or service agent’s place of business.
• This limited warranty does not entitle the purchaser to
on-site or in-home services. On-site or in-home services
may be performed at the purchaser’s specific request
and expense at Glen Dimplex Americas then-current
rates for such services.
• Glen Dimplex Americas will not be responsible for,
and the limited warranty services shall not include,
any expense incurred for installation or removal of the
product or part (or any replacement product or part) or
any labour or transportation costs. Such costs shall be
the purchaser’s responsibility.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction
to jurisdiction. The provisions of the United Nations
Convention on Contracts for the Sale of Goods shall
not apply to this limited warranty or the sale of products
covered by this limited warranty.
What Glen Dimplex Americas and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS,
OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE
LIABLE TO THE PURCHASER OR ANY THIRD PARTY,
WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS OR ITS
DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS,
OR DAMAGES ARE FORESEEABLE. IN NO EVENT
WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
Warranty
