13
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
No power,
logs do not
glow.
The unit does not have
power.
Check that unit is plugged into a
standard 120 volt outlet. Then make
sure power is set at “ON” position.
E1 displayed
on control
panel.
The overheat
protection device has
been engaged.
Unplug unit, wait 5-10 minutes, then
the sensor will reset itself. Plug the unit
back in and turn on the heater. If the
problem persists, call customer service.
E2 displayed
on control
panel.
The ambient
temperature sensor is
broken or not working
correctly.
Unplug unit, wait 5-10 minutes, then
the sensor will reset itself. Plug the unit
back in and turn on the heater. If the
problem persists, call customer service.
E3 displayed
on control
panel.
Child lock function
activate.
To inactivate the Child Lock function,
holding the POWER button for 10
seconds.
Fan motor
continues
to blow
after unit is
powered
off.
Normal operation
This is a standard feature; the blower
runs for an additional 20 seconds to
ensure heat will not be trapped inside
the unit.
Power cord
gets warm to
the touch.
Normal operation.
This is normal for a heater appliance
as it requires more current to operate.
Check the connections of the appliance
cord and the outlet. Make sure the plug
fits tightly into the outlet. During use,
check the plug and outlet frequently to
determine if it is HOT; if so, discontinue
use of the appliance and consult with a
qualified electrician to check or change
the overheating outlet(s).
