12 www.dimplex.com
event of a defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable
to repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot be
timely made, Glen Dimplex Americas
may, in lieu of repair or replacement,
choose to refund the purchase price for
such product or part.
• Limited warranty service will be
performed solely by dealers or service
agents of Glen Dimplex Americas
authorized to provide limited warranty
services.
• For products other than surrounds
(mantels) and trims
, this 2 year limited
warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Glen Dimplex Americas
will be responsible for all labour and
transportation associated with repairing
or replacing the product or part except
as follows: (i) charges which may
be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s site
is beyond 30 miles (48 km) from the
closest service depot of Glen Dimplex
Americas’s dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims
,
this 1 year limited warranty does
not entitle the purchaser to on-site
or in-house warranty services. The
purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired
or replacement product or part) to
and from the authorized dealer’s or
service agent’s place of business.
On-site or in-home services for
surrounds (mantels) and trims may be
performed at the purchaser’s specific
request and expense at Glen Dimplex
Americas then-current rates for such
services. Glen Dimplex Americas will
not be responsible for, and this limited
warranty shall not include, any expense
incurred for installation or removal of
the surrounds (mantels) or trims or any
part thereof (or any replacement product
or part) including, without limitation, all
shipping costs and transportation costs
to and from the authorized dealer’s or
service agent’s place of business and
all labour costs. Such costs shall be the
purchaser’s responsibility.
What Glen Dimplex Americas and its
dealers and service agents are also not
responsible for:
IN NO EVENT WILL GLEN DIMPLEX
AMERICAS, OR ITS DIRECTORS,
OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD
PARTY, WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS
Warranty
