9
Troubleshooting
Symptom
Possible Cause
Solution
Video does not display
on some ports
DVI specification of
the source devices
doesn’t match the DVI
specification of DVI
cable and/or the DVI
display device
There are three DVI standards: DVI-
I, DVI-D, and DVI-A. Make sure
that DVI specifications of the
source devices, cables, and
monitors all match.
NOTE: Some monitors are able to
support multiple DVI signals.
Check if the splitter unit has been
connected to the source computer
before the computer powered on
Erratic. behavior
Splitter may not
receive enough power
Please check the power adapter
attached to the splitter if it matches
the system specifications, and if it
is functioning properly.
Not receiving picture
or sound
Wrong installation
process
The video splitter requires at least
one monitor connection before
powering on the source device.
The signal source
may require the
display device that is
HDCP compliant.
Check if the display monitor is HDCP
compliant.
HDCP prevents the transfer of
digital content to unauthorized
HDMI devices.
The display monitor is
added to the unit by
hot-plug, but the
video source may not
support hot-plug.
Check if the video source supports
hot-plug.
If it doesn’t, shut down the source
device and reboot it again.
The attached devices
are not well
connected.
Check if you have connected your
components correctly