Warranty Information
Digital Watchdog
(referred to as “the Warrantor”) warrants the Digital Video Recorder
against defects in materials or workmanship as follows:
LABOR
: For the initial two (2) years from the date of original purchase, if the Digital Video
Recorder is determined to be defective, the Warrantor will repair or replace the unit, with
new or refurbished product at its option, at no charge. Labor will not be covered by the
Warranty the subsequent three (3) years.
PARTS
: In addition, the Warrantor will supply replacement parts for the initial two (2)
years. The subsequent three (3) years of the Warranty will only cover the Hard Drives.
To obtain warranty or out of warranty service, please contact a Technical Support Repres
entative at 1-866-446-3595 Ext 242 Monday through Friday from 9:00 AM to 5:00 PM
Eastern.
A purchase receipt or other proof of the date of the original purchase is required before
warranty service is rendered. This warranty only covers failures due to defects in
materials and workmanship which arise during normal use. This warranty does not cover
damage which occurs in shipment or failures which are caused by products not supplied
by the Warrantor or failures which result from accident, misuse, abuse, neglect,
mishandling, misapplication, alteration, modification, faulty installation, set-up adjustments
, improper antenna, inadequate signal pickup, maladjustment of consumer controls,
improper operation, power line surge, improper voltage supply, lightning damage, rental
use of the product or service by anyone other than a Digital Video Recorder authorized
repair facility or damage that is attributable to acts of God.
LIMITS AND EXCLUSIONS
There are no express warranties except as listed above. The Warrantor will not be liable
for incidental or consequential damages (including, without limitation, damage to recording
media) resulting from the use of these products, or arising out of any breach of the
warranty. All express and implied warranties, including the warranties of merchantability
and fitness for particular purpose, are limited to the applicable warranty period set forth
above.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the above exclusions or
limitations may not apply to you. This warranty gives you specific legal rights and you
may also have other rights that vary from state to state.
If the problem is not handled to your satisfaction, then write to the Address above.
Service calls which do not involve defective materials or workmanship as determined by
the Warrantor, in its sole discretion, are not covered. Costs of such service calls are the
responsibility of the purchaser.
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