Media Buddy
User’s Guide
10.
Troubleshooting and Technical Support
10.1.1.
General issues
Refer to the following advice for using and troubleshooting your Media Buddy.
Media Buddy is connected to my computer and the removable drives are
recognized and displayed, but I cannot access files from the memory cards.
Make sure the hard drive on the device and the memory cards are formatted
to the FAT or FAT-32 file systems. If they are not, you can reformat the
memory cards, but this will cause you to lose any existing data on the
formatted memory card.
Media Buddy is connected to my computer and the removable drives are
recognized, but the memory card contents do not appear on my computer
screen after I insert the memory card into Media Buddy.
Try refreshing the screen. Click the ‘View’ menu and select ‘Refresh’ or
press ‘F5’ on the keyboard.
I cannot transfer data from my memory card to my Media Buddy. At the end
of the transfer, an ERROR READING icon is flashing.
Your memory card may not be formatted correctly. To fix this problem,
format your memory card with your digital camera (or its original device)
and try again.
When disconnecting Media Buddy from my computer, I get a message saying
that the device was disconnected in an unsafe way.
The device was not disabled before it was disconnected from your
computer. See
Section 2.8.2. Safely removing Media Buddy from your
computer
for instructions.
I tried to disable Media Buddy with the instructions in Section 2.8.2. Safely
removing Media Buddy from your computer, but my computer tells me that I
can’t.
Your computer may still be accessing the Media Buddy hard drive or its
memory card slots. Close all windows and programs and try again. If that
is unsuccessful, shut down your computer and remove Media Buddy after
the computer is turned off.
Page 26
Revision 2.6