Digicel AX225, User Manual

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6. FreQUentLy ASkeD QUeStIonS
If you meet the following problems while using the modem, please refer to the
following answers to solve it. If the problems still exists, please visit
www.digicelbroadband.com.
After the modem is plugged in, the Connection Manager program doesn’t
run automatically.
The system configuration is not proper. Please open the UI program manually
After restarting the computer, there is no signal.
• You are in a location where the Digicel Broadband network does not offer
coverage. Move to another location that has a better signal.
• The modem isn’t connected well. Pull out and insert the modem safely again.
When the modem is being inserted, the notebook computer does not recognise it.
• The installation programs of the modem haven’t been installed properly.
• The modem isn’t connected well. Restart the computer, or connect the modem again.
Data connection failed.
• You are in a location where the Digicel Broadband network does not offer
coverage. Move to another location that has a better signal.
• The network at this time in this place is busy now. Try again later.
• The modem data has an error. It is possibly the Digicel Broadband network is
experiencing problems.