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TransPort® WR44v2 Installation Guide

Page 21

5  Troubleshooting 

5.1  Troubleshooting Resources 

There  are  several  resources  available  to  you  for  support  of  your  Digi  product  or  resolving  configuration 

difficulties at Digi’s Support site, 

http://www.digi.com/support/

. Try these troubleshooting steps to eliminate 

your problem. After working through these steps and your problem is not solved, try the resources listed below.

1. 

Digi’s Support knowledge base: 

http://www.digi.com/support/kbase

.

2. 

Digi TransPort support documents: 

http://ftp1.digi.com/support/documentation/transport/technicalnotes.htm

.

3. 

If the knowledge base or support forums do not have the information you need, submit an Online Support 

Request via: 

http://www.digi.com/support/eservice/login.jsp?p=true

. You will need to create a user account if 

one is not already set up.

When submitting a support request, please include a copy of the debug.txt file from the unit’s flash. This will 

greatly improve the quality of the initial response you receive. Without this file, it is often very difficult for the 

support team to provide accurate answers to your queries.

For  instructions  on  how  to  download  the  debug.txt  file  from  the  unit,  view  the  online  document  “QN24  - 

Extracting the debug.txt file from a Digi TransPort or Sarian router”.

5.2  Unable to open the Web Interface 

Ensure that the LAN cable is properly connected to the LAN port and that the “LAN” status indicator on the 

front of the unit is illuminated. If it is not, then there is a problem with either the LAN cable or the device it is 

connecting to. If the status indicator is illuminated, check that the PC can communicate with the unit. To do 

this, open the Command Prompt window on your PC and enter the command “ping 192.168.1.1”. If you do not 

get a response, then the problem could be one of the following:

•  The  IP  address  of  the  unit  has  been  changed  from  its  default  of  192.168.1.1.  Use  the  Digi TransPort 

Connection  Wizard  (which  can  be  downloaded  from  the  Support  area  at  Digi.com  or  the  Digi  Device 

Discovery Tool). It can usually discover the unit on a network as long as the unit’s firewall has not been 

enabled.

•  PC IP configuration. The PC’s LAN interface that is connected to the unit should be configured to “Obtain 

an IP address automatically”. If required, the Digi TransPort Connection Wizard can be used to configure 

the PC.

•  Check the PC’s LAN connection and any LAN device (e.g. Ethernet switch) that is used to interconnect to 

the unit.

•  Refresh the PC’s IP settings by opening a command window and enter “ipconfig /release” then “ipconfig /

renew”.

•  ARP resolution. Clear the PC’s ARP cache with the command “arp –d *”, then retry the ping command. If 

you do get a response but are unable to view the Web Interface, then there is most likely a problem with 

your web browser configuration.

5.3  Unable to log in to the Web Interface 

Access to the unit can be achieved via any of the asynchronous serial ports. Connect your PC to the unit using 

a “straight through” RS232 serial cable. This will allow you to change the configuration via the Command Line 

Interface (CLI). Please refer to the Digi TransPort User Guide for information on how to use the CLI. The User 

Guide can be downloaded from the Digi Support site. If you have further questions about your product please 

contact Digi Technical Support (see page 2 for contact information).

Summary of Contents for TransPort WR44v2

Page 1: ...T r a n s P o r t W R 4 4 v 2 Wireless Routers Installation Guide January 9 2012 90001264_A ...

Page 2: ...f the power supply shows signs of damage or malfunction stop using it immediately turn off the power and disconnect the power supply before contacting your supplier for a repair or replacement 3 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only the accessories attachments and power supplies prov...

Page 3: ...rs when places close to the device If in doubt about potential danger contact the physician or the manufacturer of the device to verify that the equipment is properly shielded Pacemaker patients are advised to keep the wireless router away from the pacemaker while it is on Wireless routers must NOT be operated on aircraft The operation of wireless appliances in an aircraft is forbidden to prevent ...

Page 4: ... Features 9 2 4 Under Unit Features 10 2 5 Additional Hardware Features 11 3 Installation 13 4 Configuration 15 4 1 Network Settings 15 4 2 Web Interface 15 4 3 Command Line Interface CLI 18 5 Troubleshooting 20 5 1 Troubleshooting Resources 20 5 2 Unable to open the Web Interface 20 5 3 Unable to log in to the Web Interface 20 6 Specifications 21 7 Accessories 22 ...

Page 5: ...iguration the package will also contain additional cables antennas as appropriate TransPort WR44 Installation Guide Power Supply some models may include a DC Power Cord or have no Power Supply Power Supply Adapters Non US models only Ethernet Cable Cellular Antenna s Wi Fi Antenna Wi Fi models only GPS Antenna GPS models only TransPort WR44 v2 Wireless Routers Installation Guide PSTN Cable PSTN Di...

Page 6: ... an optional integrated Wi Fi access point with multi SSID Client USB serial and Ethernet as well as a variety of configuration options including multiple serial ports async or sync GPS or I O telemetry modules The Digi TransPort family also offers an advanced routing security and firewall feature set including stateful inspection firewall and integrated VPN Enterprise class protocols incorporate ...

Page 7: ...ort WR44v2 Installation Guide Page 7 2 1 Enclosure Features TransPort WR44 2 1 2 TransPort WR44 R TransPort WR44 DSL Variant DSL 1 Commercial Enclosure 2 Mounting Feet 3 Rugged Enclosure 4 Mounting Tabs 3 4 4 ...

Page 8: ... 6 LED Status Indicator LINK Illuminates steady when a wireless data connection has been established 7 LED Status Indicator SIM Illuminates steady when a valid SIM card is installed 8 LED Status Indicator ACT Flashes to indicate that data is being transferred over the wireless network 9 LED Status Indicator SIGNAL a WR44 G E and U models signal strengths are as follows 0 LEDs illuminated 113 dBm e...

Page 9: ...DSL is detected Flashing red DSL is detected and unit is trying to train up to the DSL signal Constant green DSL is active Flashing green Data is being transferred LED Status Indicator LINK Illuminates steady when a wireless data connection has been established ...

Page 10: ...it to a power source Note The power supply has a twist lock connector which can be secured by rotating it 90 degrees once installed into the TransPort unit 6 9 36VDC Aux This socket can be used to connect the unit to an alternative 9 36VDC power supply not supplied using a fused power cable which can be purchased separately This cable also contains two programmable IO signal lines one is an input ...

Page 11: ...sed to avoid accidental reset and can be accessed via a small 2 5mm hole located on the underside of the unit 2 4 1 Reset instructions Step 1 Turn the unit on and wait 15 seconds for the unit to complete its initialization process Step 2 Press and hold the reset button gently for 5 seconds After this time the unit will automatically re boot and display a pattern of alternating LEDs flashing follow...

Page 12: ...2 LAN1 LAN0 SERIAL 0 Option 1 ASY Serial Port 3x Option 3 GPS Option 5 Telemetry 1 I O Interface Option 10 DialServ Option 9 ISDN U PSTN SERIAL 1 SERIAL 3 SERIAL 2 Option 2 SYN ASYN Serial Port Option 4 ISDN GPS Option 6 Telemetry 2 I O Interface A B A B _ DC IN RLY IN OUT 1 OUT 2 OUT 3 _ _ _ OUT 4 Option 7 Fleet I O Interface Option 8 PSTN Pwr Data GPS ISDN Modem ISDN A B A B A B A B D1 D2 D3 D4 ...

Page 13: ...ort a voltage monitoring port and internal temperature monitoring 6 Telemetry 2 I O Interface Provides 4 isolated analog I O ports and 4 non isolated digital I O ports 7 Fleet I O Interface Provides CAN and J1708 interface GPS 4 non isolated digital I O ports ignition sense port and a 3 axis accelerometer 8 PSTN Provides a PSTN interface via an RJ45 connector that can be used to dial out and recei...

Page 14: ...d s should be inserted into SIM Sockets as illustrated in the above Front View image For SIM 1 the contacts should be face down For SIM 2 the contacts should be face up In both cases the end of the SIM card with the chamfered corner should be inserted first Note For WR44 C models not all networks require support the use of Removable User Identity Modules R UIM s If your service provider does not s...

Page 15: ...e serial port on a third party serial terminal device If you wish to connect the unit to a PC it is recommended that you purchase Digi s serial cable P N 76000858 Some TransPort models also include additional serial ports which have RJ45 connectors For those models Digi offers the following serial cables for connectivity P N 76000855 RJ45 to DB9 Female 6 P N 76000856 RJ45 to DB25 Male 6 P N 760008...

Page 16: ...nfigure your PC to be on the 192 168 1 x network for example with an IP address of 192 168 1 2 and subnet mask of 255 255 255 0 Care should be taken to ensure that the unit does not conflict with other devices that may already be on the network 4 2 Web Interface Step 1 Connect to the Web Interface Open a Web browser e g Firefox IE Chrome on your PC and navigate to http 192 168 1 1 If successful yo...

Page 17: ... on the network before it can make a connection Note If your unit uses a Gobi module indicated by a model number of WR44 U5xx xxx xx and you did not select the appropriate CDMA carrier via the Quick Start Wizard you must run the GOBI Module Carrier Wizard before provisioning can be successfully completed To provision the CDMA mobile device navigate to the CDMA Provisioning section by clicking on N...

Page 18: ...ings are required in the Web Interface simply press Start in the Automatic section and leave the fields blank Sprint has two types of plans Vision for standard Internet connections and DataLink for private IP plans 1 Sprint Vision uses Automatic provisioning There are three fields of information that may need to be populated in the Automatic screen Check with Sprint for correct values if required ...

Page 19: ...top Bits 1 Parity No Parity Flow Control None Step 2 Ensure the connection is active by entering the command AT If the device is functioning properly it will return the response OK Step 3 Ensure the COM port is setup correctly by entering the command ATI5 4 3 3 Network Settings To configure the unit with an IP address as part of an existing network use the commands below Note The DHCP server will ...

Page 20: ... retain the DHCP server but on a different subnet the following parameters will need to be configured Command Description DHCP 0 IPMIN x x x x Minimum IP address to assign the start of the DHCP pool DHCP 0 IPRANGE The number of IP addresses in the DHCP pool DHCP 0 GATEWAY x x x x The IP gateway address the DHCP clients should use normally this router s LAN IP address DHCP 0 MASK x x x x The subnet...

Page 21: ... status indicator is illuminated check that the PC can communicate with the unit To do this open the Command Prompt window on your PC and enter the command ping 192 168 1 1 If you do not get a response then the problem could be one of the following The IP address of the unit has been changed from its default of 192 168 1 1 Use the Digi TransPort Connection Wizard which can be downloaded from the S...

Page 22: ...rt 450 MHz 3 1 Mbps down 1 8 Mbps up R UIM support Power Requirements Power Input 9 36VDC Power Supply 100 240 VAC 50 60 Hz with barrel connector Optional Molex connector with bare wire leads Power Consumption 8 W 12 VDC Environmental Operating Temperature WR44 0 C to 60 C WR44 Extended Temp WR44R 40 C to 75 C 20 C to 75 C Wi Fi models only Reduced cellular performance may occur above 60 C Relativ...

Page 23: ...ng Brackets DIN Rail 76000777 Wallmount 76000778 Rackmount 76000840 Adapters RJ45 to DB9 Female 6 76000855 RJ45 to DB25 Male 6 76000856 RJ45 to DB25 Female 6 76000857 Cables RJ45 to RJ45 0 5m 76000825 RJ45 to RJ45 2m 76000826 RJ45 to RJ45 Crossover 2m 76000827 RJ45 to RJ45 12 76000828 RJ45 to RJ45 Crossover 12 76000829 SMA Male to SMA Female 5m 76000830 SMA Male to SMA Female 10m 76000831 SMA Male...

Page 24: ...hole Mount Quad Band 0dBd 76000846 Surface Through hole Mount Quad Band 3 15dBi 76000847 Antennas Cellular Wi Fi Combo Surface Through hole Mount Penta Band 2450 Band 0 2dBi 76000843 Antennas Wi Fi Direct Mount 2450 5300Mhz CPTS ANT HG Table top Mount 2450Mhz DC ANT 24DT Direct Mount 2450Mhz 7 8dBi DC ANT 24DP Antennas GPS Magnet Mount 1575Mhz 28db 76000842 Surface Through hole Mount 1575Mhz 25db ...

Page 25: ... requirements and other relevant requirements of the Directive 2004 108 EC EMC Directive 2006 95 EC LVD and Council Directive 1999 5 EC R TTE EMC article 3 1b EN55022 2006 A1 2007 EN55024 1998 A1 2001 A2 2003 EN61000 3 2 2006 A1 2009 A2 2009 EN61000 3 3 2008 EN301489 7 v1 3 1 Safety article 3 1a EN60950 1 2006 A11 2009 Minnesota USA 4 January 2012 Place and date of issue Authorised signature for a...

Page 26: ...XH XG XJ XK Product Disposal Instructions The WEEE Waste Electrical and Electronic Equipment 2002 96 EC directive has been introduced to ensure that electrical electronic products are recycled using the best available recovery techniques to minimize the impact on the environment This product contains high quality materials and components which can be recycled At the end of its life this product MU...

Page 27: ...xpressed or implied including but not limited to the implied warranties of fitness or merchantability for a particular purpose Digi may make improvements and or changes in this manual or in the product s and or the program s described in this manual at any time This product could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these ch...

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