Digi Connectware PortServer TS 8/16, Configuration And Administration Manual, Page: 93 / 106

PortServer TS 8/16 Troubleshooting
17-3
Symptom: Cannot Telnet to the PortServer TS 8/16
Introduction
Use the information provided in this discussion to troubleshoot network problems.
Assumptions
This discussion assumes that the PortServer TS 8/16 itself is working, that is, that it completes the
boot cycle.
Procedures
Things to Try See ...
Verify the IP address.
This procedure ensures that you
are using the right IP address to
Telnet to the PortServer TS 8/16.
"Verifying the PortServer TS 8/16 IP Address"
on page 17-8
Check for duplicate IP address.
This procedure ensures that two
devices are not using the same IP
address.
"Checking for Duplicate IP Addresses" on
page 17-10
See if you can ping the IP address.
If you can ping the address, but
cannot Telnet to it, you probably
have a firewall problem. See the
Firewall documentation for more
information.
"Pinging an IP Address" on page 17-11
Verify the network cabling.
"Verifying the Network Cabling" on page 17-
12
If you cannot resolve the problem,
contact Digi.
"Digi Contact Information" on page 17-16