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Dietz Sango Advanced F Service Manual Download Page 38

8.2.  Warranty provisions 

The manufacturer shall not provide any warranty if:

• 

the product has been passed on to a different owner. The warranty applies 

only to the first owner to whom the manufacturer supplied the product/parts. 

The warranty is not transferable and applies only to those models bought from 

the manufacturer;

•  the product/part is damaged as a result of carelessness, an accident or 

improper use;

•  the product/part has not been maintained in accordance with the maintenance 

instructions stated in the user manual;

•  non-original parts have been used;

•  the original type plate is no longer attached to the product;

•  external/internal changes have been made to the product features. If a dealer 

wants to modify a product/part contrary to the instructions given in the user 

manual, the dealer must first consult with the manufacturer;

• 

force majeure, such as flooding or fire, is involved.

If the provisions stated provide no resolution, the manufacturer's decision shall be 

final.

8.3.  Warranty procedure

If a defect is identified in a product or part and it needs to be sent to the 

manufacturer, the dealer must fill in the returns form in full. The returns form will 

be used as the guiding document for the whole warranty procedure.

Procedure for making claims under the warranty:

•  If a product/part becomes defective or needs to be repaired or replaced, the 

user should contact his/her local dealer. The dealer can then make a claim 

under the warranty if required.

•  On identifying the defect, the dealer informs the manufacturer immediately, 

providing full information relating to the nature of the defect affecting the 

product/part supplied by the manufacturer;

•  If it is possible for the warranty claim to be dealt with by telephone or e-mail 

and the manufacturer deems the warranty claim to be legitimate, the dealer 

and the manufacturer consult with each other to determine whether the 

manufacturer will send a replacement product or part to the dealer free of 

charge. In such cases, the dealer must

•  destroy the defective product/part on the instructions of the manufacturer.

•  Alternatively, the defective product/part must be returned to the 

manufacturer. In the case of a return, the manufacturer shall be responsible 

for arranging and paying for transport; 

•  If it is not possible to deal with a warranty claim by telephone or e-mail, the 

dealer and the manufacturer consult with each other to determine: 

•  whether the dealer should send the defective product/part back to the 

manufacturer. The manufacturer then assesses the product/part in 

question. If the manufacturer deems the claim to be justified, the product 

or part is repaired and/or replaced. The costs for returning the product/part 

to the dealer are to be borne by the dealer;  

38  -  SANGO ADVANCED / SLIMLINE

8   Warranty conditions

Summary of Contents for Sango Advanced F

Page 1: ...Sango Advanced R Sango Advanced F Sango Advanced M Sango Slimline M SERVICE MANUAL ...

Page 2: ...rmation provided applies to the standard version of the product DIETZ Power BV can therefore not be held liable for any damage resulting from specifications deviating from the standard version of the product The information made available has been compiled with the greatest care However DIETZ Power BV cannot be held liable for any errors in the information or for the consequences thereof DIETZ Pow...

Page 3: ...ce and tools 10 3 1 Maintenance plan 10 3 2 Tools 11 3 3 Driving programs 12 4 Replacements and adjustments 13 4 1 Preparation 13 4 2 Carrier 13 4 3 Dahl preparation 17 4 4 Interface all types 19 4 5 Legrests 20 4 6 Seating system 22 4 7 Control system 22 5 Wiring and diagrams 23 5 1 Connecting wires 23 5 2 Electrical diagrams VR2 24 5 3 Electrical diagrams R net 25 5 4 Connect the batteries 26 6 ...

Page 4: ...ations operating force 33 7 3 Specifications Sango Advanced Sego Comfort 34 7 4 Specifications Sango Slimline Sego Comfort 35 7 5 Specifications batteries 36 7 6 Electrical diagrams 36 8 Warranty conditions 37 8 1 Warranty period 37 8 2 Warranty provisions 38 8 3 Warranty procedure 38 Table of contents ...

Page 5: ...the manuals carefully before performing any maintenance or repairs on the wheelchair Always follow the safety guidelines 1 2 Symbols used in this manual Warning Follow the instructions given under warnings Failure to exercise due care in following these instructions may result in physical injury damage to the wheelchair or damage to the environment Where possible the warnings are given in the sect...

Page 6: ...lier He is always prepared to help you Ensure you have the following information at hand see 2 4 Identification plate Type of the wheelchair Year of manufacture Identification number For ordering spare parts please use the spare part manual to see what part number you need and how to order 1 Preface 6 SANGO ADVANCED SLIMLINE ...

Page 7: ...rogramming should only be conducted by professionals with in depth knowledge of wheelchair control systems Incorrect programming could result in an unsafe set up of the wheelchair for a user DIETZ Power accepts no responsibility for losses of any kind if the programming of the control system is altered without authorization of DIETZ Power During the execution of maintenance and repairs the service...

Page 8: ... Warning Despite testing the following cannot be ruled out electromagnetic radiation interfering with the wheelchair For example mobile telephones large medical devices or other sources of electromagnetic radiation the powered wheelchair interfering with electromagnetic fields For example shop doors burglar alarm systems in shops or garage door openers in some configurations equipped with a R net ...

Page 9: ...nual before use Securing point for transportation inside a vehicle A B A B Freewheel switch Drive position Push position Warning Never set the freewheel switch to the Push position when the wheelchair is on a slope Warning yellow black Pinch point hazard Keep hands and fingers away from moving parts when adjusting the height and or tilt angle of the wheelchair CONTROLLER Battery charging point Loc...

Page 10: ... checklist in the end users manual will be entirely filled after each maintenance Use only original DIETZ Power parts for maintenance and repairs Operation Chassis Horn Parts tightened On off switch Condition Output plug Controls Joystick Upholstery Brakes Seating system Programme configuration Backrest Batteries Armrests Level Electronics Connectors Cable condition Discharge level Connectors Whee...

Page 11: ...CHAIR for the right tyre pressure and additional information Wheelchair and upholstery Clean the wheelchair and its upholstery Take care with water in view of the electronic system For disinfecting spray the chair with alcohol WHEELCHAIR for additional information 3 2 Tools Warning Use only high quality tools for the adjustment s described Tools for mechanical settings The following tools are need...

Page 12: ...rammer B set D50145 x Universal meter voltage and resistance x x Use the torques as indicated in the table below unless specified otherwise Thread Size Pitch mm Max torque Nm M4 0 7 3 M5 0 8 6 M6 1 10 M8 1 25 25 M10 1 5 50 The minimum torque values are 7 9 below the maximum values 3 3 Driving programs Excisting driving programs are available on request 3 Maintenance and tools 12 SANGO ADVANCED SLI...

Page 13: ...ector needs to be disconnected There is made a reference to this action where needed 1 Loosen the two allen keys of the cover between the wheels 2 Open the cover of the power module 3 Disconnect the motor connector A figure 2 and or battery connector B from the interconnection of the power module 4 2 Carrier 4 2 1 Replace the rubber suspension 1 Follow the preparation see 4 1 2 Unscrew the bolt A ...

Page 14: ...e 4 1 2 Disconnect the battery and motor connectors see 4 1 1 3 Remove the drive wheel see 4 2 1 4 Loosen the screws A figure 5 to remove the mudguard B for easy access 5 Remove the 3 bolts C 6 Remove the old drive motor D 7 Install the new drive motor 4 2 4 Replace a castor wheel 1 Follow the preparation see 4 1 2 Turn off the controller and set both freewheel switches in Drive mode 3 Lift the wh...

Page 15: ... Remove the cap A figure 8 3 Unscrew the bolt B 4 Remove the castor fork and wheel from the side frame 5 Remove the inner anti shimmy bush C and replace the rubber rings 6 Mount the castor fork and wheel back on the side frame 4 2 7 Replace an anti tip wheel 1 Follow the preparation see 4 1 2 Turn off the controller and set both freewheel switches in Drive mode 3 To replace only the anti tip wheel...

Page 16: ... batteries will drop down 5 cm 7 Disconnect the power cables 8 Remove the batteries 9 Put the new batteries in the batterybox 10 Connect the power cables see 5 11 Slide back the batteries into the wheelchair 12 Tighten the battery Velcro strap 13 Close the battery cover 4 2 9 Replace main fuse The main fuse is located on the battery box 1 Follow the preparation see 4 1 2 Remove the caps and the fu...

Page 17: ...ting the Dahl locking plate Warning A crash test with Dahl was performed on this wheelchair according to ISO 7176 19 2008 with a dummy weight of 77 kg The Dahl docking station is only allowed to build into a vehicle by trained and authorized staff of a registered car adaptation company For ordering the Dahl docking and its accessories please contact Dahl Engineering in Denmark for further details ...

Page 18: ...nough The bolt length must be such that they are flush with the upper side of the hexagon nuts 502186 The thread may neither protrude beyond the hexagon nuts or be too short to achieve their full holding force in the thread 5 Add Loctite 222 onto the thread of the high grade Torx bolts to secure them and tighten them with a torque wrench to the preset torque of 16 18Nm 6 Position the two plastic s...

Page 19: ...d tilt 4 4 2 Adjust the height of the seat interface not recommended The height of the interface can be adjusted in order to achieve the seat height as required for the user 1 Follow the preparation see 4 1 2 Remove the srews A figure 15 to remove the interface including the seating system from the wheelchair carrier for easy access 3 Remove the 2 screws C on both sides 4 Slide the interface brack...

Page 20: ...nnect the actuator cable from the legrest 4 Remove the screws and bushes A figure 19 5 Remove the old actuator B 6 Put the new actuator in the legrest 7 Connect the actuator cable 8 Put the connector cable into the groove of the legrest and fasten the connector cable with tie wraps 9 Make sure that you leave enough free cable length to let the actuator reach its full length 10 Check the functional...

Page 21: ...grest 5 Remove the lever block from the gasspring The lever block is re used with the new gasspring 6 Put the level block on the new gasspring 7 Put the new actuator in the legrest 8 Check the functionality of the actuator 4 5 3 Replace the actuator of the central legrest TBD 4 5 4 Replace the motor of the central legrest TBD B A A A A 20 22 21 4 Replacements and adjustments SANGO ADVANCED SLIMLIN...

Page 22: ...ace the remote control 1 Follow the preparation see 4 1 2 Loosen the two screws A figure 24 3 Disconnect the power cables 4 Put the new remote control B on the bracket 5 Thighten the screws 6 Connect the power cables 4 7 2 Replace the power module 1 Follow the preparation see 4 1 2 Make a backup of the driving program from the power module Use a laptop and programming software for this step 3 Loos...

Page 23: ... the electrical adjustment possible This is why there will be an overlength of the cable in use with the 45 tilt In case of the lift the wires needs to be fitted in the cable track Never roll up or cross loop the overlength wires to prevent EMC Better practice is to route the wires up and down and keep the open loops next to each other Take minimum bending radius into account when tracking routes ...

Page 24: ...cline 1 actuator 1 actuator 1 actuator 1 actuator Legrest right Legrest left Power module max 2 actuators Lighting module Tilt 45 1actuator Lift tilt 2 actuators Batteries Motor 2 Fuse Motor 1 Attendant module Centre mount legrest angle 5 Wiring and diagrams 24 SANGO ADVANCED SLIMLINE ...

Page 25: ... switch lift Inhibit switch tilt Inhibit switch max leg length Inhibit switch min leg length Tilt 45 Pushbuttons 1 actuator Recline 1 actuator Lift tilt 2 actuators Motor 1 Attendant module Gyro Omni Bluetooth Centre mount legrest length 1actuator Legrest left 1actuator Centre mount legrest angle 1actuator Legrest left 1actuator DACbox 5 Wiring and diagrams SANGO ADVANCED SLIMLINE 25 ...

Page 26: ...ection Ensure that the battery charger is properly connected so that the negative pole and the inhibit are connected enabling the system to prevent the wheelchair from moving when the battery is being charged figure 27 Battery charger Battery Battery Inhibit 26 27 5 Wiring and diagrams 26 SANGO ADVANCED SLIMLINE ...

Page 27: ...g Before changing bus cables fuses and or modules remove both fuses from the battery compartment so the system will be dead 6 1 Wheelchair functionality table A Wheelchair does not switch on Cause Possible solution Buscables not connected Check buscable connections of the joystick module to the power module can also be through the actuator module Pins in connectors are loose or damaged Check conne...

Page 28: ...y voltage Poor or incomplete battery charging Check battery charger Check charging duration with the user Thermal rollback overheating Check usage of wheelchair extreme usage can cause the power module to decrease the maximum currents for protection Check wheelchair in freewheel mode for extreme resistance on rolling or turning Check Gyro cabling and or replace Gyro module D Wheelchair only drives...

Page 29: ...ot in balance due to mechanical flaws Check for loose bolts cracked or worn frame parts Check height of carrier left and right User weight is not in the center of the wheelchair Check position of user see if position can be improved If not possible use veer compensation in program to correct the steering Chair stops intermittently High Voltage due to overcharging or driving down slopes with full b...

Page 30: ...al is functioning correctly example with lift and tilt to maximum recline will no longer move backwards Actuator module output fault Try actuators on different output channel to check what output channel has a fault L Seating actuator only functions for a short time Cause Possible solution Maximum current setting is too low Check programming and make corrections if needed Contact manufacturer for ...

Page 31: ...Possible solution The anti shimmy set does not function properly Change the rubber rings Not enough pressure on the castor wheels In case of a light weight user it might help to set the CoG setting of the seating system a little more towards the castors This will result in more pressure on the castor wheels Note adjustment of the seating system should always be done with caution since incorrect we...

Page 32: ...6 2 Seat adjustments TBD 6 Troubleshooting 32 SANGO ADVANCED SLIMLINE ...

Page 33: ...st methods 160 kg ISO 7176 19 2009 Wheeled mobility devices for use as seats in motor vehicles 102 kg Standard Description EU directive 93 42 EEC Applicable requirements as stated in Annex 2 ISO 7176 8 Requirements and test methods for static impact and fatigue strengths ISO 7176 9 Climatic tests for powered wheelchairs ISO 7176 14 Power and control systems for electric wheelchairs Requirements an...

Page 34: ...ynamic stability uphill 6 10 5 6 10 5 6 10 5 Obstacle climbing 50 50 50 mm Forward speed 6 10 12 5 6 10 12 5 6 10 12 5 km h Braking distance at maximum speed 1 2 9 1 2 9 1 2 9 m Seat plane angle 0 4 8 0 4 8 0 4 8 Effective seat depth 420 560 420 560 420 560 mm Effective seat width 420 540 420 540 420 540 mm Seat surface height at front 390 480 390 480 390 480 mm Backrest angle 90 120 90 120 90 120...

Page 35: ...lity sideways 10 17 5 Theoretical distance range 30 km Dynamic stability uphill 6 10 5 Obstacle climbing 50 mm Forward speed 6 10 12 5 km h Braking distance at maximum speed 1 2 9 m Seat plane angle 0 4 8 Effective seat depth 420 560 mm Effective seat width 420 500 mm Seat surface height at front 410 480 mm Backrest angle 90 120 Backrest height 500 570 mm Footrest to seat distance 380 550 mm Leg r...

Page 36: ... below freezing point and frequent use of powered options Specifications mentioned are measured with the max user weight 160 kg Measured without legrest The turning radius for the MWD with central legrest will be 26 cm more 7 5 Specifications batteries Battery capacity 60 Ah Slimline 68 Ah 78 Ah Unit Battery dimensions w x d x h 225 x 136 x 177 258 x 168 x 175 258 x 168 x 210 mm Battery weight set...

Page 37: ...roducts are intended to be used Warranty period Duration of the warranty Product part The product or part supplied by DIETZ Power B V Option accessory Part supplied along with the original product as an add on to the standard model Reserve part Durable part bought after the original product was purchased Wear part Part subject to natural wear under normal usage 8 1 Warranty period The warranty per...

Page 38: ...ct part becomes defective or needs to be repaired or replaced the user should contact his her local dealer The dealer can then make a claim under the warranty if required On identifying the defect the dealer informs the manufacturer immediately providing full information relating to the nature of the defect affecting the product part supplied by the manufacturer If it is possible for the warranty ...

Page 39: ...ealer receives a credit note for the new product part ordered and the shipping costs involved If the warranty claim is deemed to be unjustified the dealer is informed and the manufacturer makes an offer for the costs of replacement parts and or provides an indication of the cost of repair Once the dealer agrees to this the product part is repaired and or replaced at the dealer s expense and return...

Page 40: ...Sango is a product manufactured by DIETZ Power B V Vlamovenweg 12 5708 JV Helmond The Netherlands 31 492 792 196 info DIETZ Power com www DIETZ Power com Version 0 1 201901 ...

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