diatesse XPER TD-4289B, User Manual, Page: 12 / 15

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If you follow the recommended actions but the problem continues, please contact customer
support or your distributor.
Error messages
Troubleshooting
1. If nothing is displayed on the meter after a test strip is inserted:
2. If the test does not commence after the sample is applied:
3. If the test using the control solution is outside of the specified range:
TROUBLESHOOTING SYSTEM ISSUES
E-b
E-U
E-2
E-t
E-0,
E-A,
E-E,
E-C
E-F
E-8
Displayed when the batteries
are (nearly) drained.
Replace the batteries
immediately.
Displayed when a used test
strip is inserted or incorrectly
used.*
Repeat the test with a new
test strip.
Displayed when the code
chip (ketones) has expired.
Check if the date is
correctly set on the meter
and check the expiry date
on the packaging. If the
issue continues, use a new
code chip.
Displayed when the ambient
temperature is greater than
the operational range of the
device.
The operational range of the
device is between 8 °C and
45 °C (46.4 °F to 113 °F).
Repeat the test when
the meter and the test
strip are within the above
temperature range.
Meter issue. Repeat the test with a new
test strip.
Displayed when the test
strip is removed during
the countdown or where
insufficient blood is present.
Read the instructions
and repeat the test with a
new test strip. If the issue
continues, contact customer
support for assistance.
Displayed when the code
chip is not inserted prior
to testing or if the meter
does not support specific
parameters.
Check that the code chip
has been correctly inserted.
Check that the code
chip used supports the
parameters of your meter.
MESSAGE WHAT IT MEANS WHAT TO DO
Batteries are dead.
Insufficient blood sample.
Test performed incorrectly.
The control solution bottle was not
shaken properly.
The control solution has expired or is
contaminated.
The control solution is too hot or cold.
Defective test strip.
Meter issue.
The meter and test strip are defective.
Sample has been applied after the device
automatically switched off (3 minutes
after the user performed the last action).
Defective test strip.
Defective meter.
Meter or test strips are defective.
The test strip has been inserted upside
down or not full inserted.
Replace the batteries.
Repeat the test using a new test strip.
Use more blood for the sample.
Carefully read the instructions and repeat
the test.
Shake the control solution well and repeat
the test.
Check the expiry date and the date your first
opened the control solution.
Control solution, meter and test strips must
be at room temperature, 20 °C to 25 °C
(68 °F to 77 °F) when testing.
Repeat the test using a new test strip.
Contact customer support.
Contact customer support.
Repeat the test using a new test strip. Apply
the blood sample when the" "appears on
the display.
Repeat the test using a new test strip.
Contact customer support.
Contact customer support.
Insert the part of the strip containing the
contact points in the meter. The part containing
the control window must be pointing upwards.
POSSIBLE CAUSE
POSSIBLE CAUSE
POSSIBLE CAUSE
SOLUTION
SOLUTION
SOLUTION
*see the user instructions (video) at diatesse.nl/support or read the procedure.