Diamond SupraExpress 56e, Manual

Page: 43 / 102

43
S
OLVING
P
ROBLEMS
This section discusses the following topics:
• C
HECK
Y
OUR
E
QUIPMENT AND
C
ONFIGURATION
• I
S THE
M
ODEM
R
ECOGNIZED BY THE
O
PERATING
S
YSTEM
?
• I
S THE
M
ODEM
R
ESPONDING IN THE
M
ODEM
P
ROGRAM
?
• I
S THE
M
ODEM
C
ONNECTING TO THE
D
EVICE ON THE
O
THER
E
ND
?
• T
O
U
NINSTALL
Y
OUR
M
ODEM
This section is designed to help you solve the common problems you might encounter with your
modem. Additional information is available in the Technical Support Wizard on Diamond’s web
site. To get to the searchable Technical Support Wizard, go to http://www.diamondmm.com and
select the Support Wizard under “Support.”
To use the information in this section, follow these steps:
1 Try the suggestions in “Check Your Equipment and Configuration.”
2
Scan the text in the section that pertains to your situation until you find a problem description
similar to yours.
3
Try using the possible solutions. It is most helpful to keep notes on what you try and what result
you get.
4
If the problem persists, scan the other sections. Certain solutions can be indicated by a number
of different problems; and similarly, many problems have more than one solution. Try each
solution that fits your situation before calling Technical Support.
5 If you do not find a satisfactory resolution, you may need to contact Technical Support. Refer to
your notes when you send email or call.
11