44
C
HECK
Y
OUR
E
QUIPMENT
AND
C
ONFIGURATION
For external modems, check that the power supply is installed and connected. Try completely
disconnecting and then reconnecting the modem.
If reinstalling your modem does not solve the problem, issue
AT&FØ&W
to the modem in a
terminal program to return the modem to one of the factory default configurations (as discussed in
Communication Standards
). This may solve problems caused while trying to reconfigure the
modem.
I
S
THE
M
ODEM
R
ECOGNIZED
BY
THE
O
PERATING
S
YSTEM
?
Windows 95 Issues
Modem was installed, but Win 95 did not announce that it had found new hardware.
Check that your modem is installed in the proper slot, or install it into a different slot. Clean the
Device Manager and restart Win95.
Your modem does not configure properly or does not work consistently.
All serial devices need to be reconfigured. To clean your Device Manager:
1
In Windows 95, click Start, choose Settings and select Control Panel. Double click the System
icon and go to the Device Manager.
2
Click on Modems in Device Manager. Remove all modems listed by selecting one, clicking on
Remove, then repeating for each modem until they are all removed. When you remove an
item, Windows 95 provides a warning. Click OK when the warning appears.
3
Click on Ports in Device Manager. Remove all the COM ports except those which are enabled.
To remove a COM port, select it and click Remove. If you are not sure which ports are enabled,
leave COM1 and COM2 present.
4
In Device Manager, if you have an item called Unknown Devices or Other Devices, remove all
entries in this section by selecting one, clicking Remove, then repeating until they are all gone.
When you remove an item, Windows 95 provides a warning. Click OK when the warning
appears.
5
Return to the Control Panel and select Modems. Remove any modems which may be defined. If
you get the Add New Hardware Wizard, click Cancel and go to the next step.
6
Select Start and choose Shutdown. Turn off your computer.
7
Turn your computer back on. Windows 95 should automatically detect the "new" hardware
and reconfigure any serial devices. Your modem configures properly.
Problem:
Solution:
Problem:
Solution:
