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Troubleshooting
Carry out the problem-solving measures described in the following section before contacting Customer
Support. Turn off the device immediately as soon as you suspect a malfunction and unplug the power
plug. Do not attempt to repair the device yourself.
SYMPTOM
CHECK ITEM
There is no sound.
Make sure the system connection is correct.
Make sure the speakers are not muted.
In the TV mode, set the correct sound mode.
LCD has no display
Make sure the unit is turned on and the connections are correct.
Make sure the power adapter is correctly connected.
There is no picture or picture
jitters up and down or is
unsteady.
Check if the connections with the external AV signal source are
correct.
Correctly set the items in the picture menu.
Check if the video type input signal is not corresponding to the
unit.
Make sure the unit is turned on and in the correct video type.
The remote control does not
work.
Make sure there are no obstructions between the remote control
and the player.
Make sure the remote control is pointing at the player.
Make sure the batteries are inserted and the polarity is correct.
Make sure the batteries are not flat.
Other Notes:
Static or other external interferer may cause the player to behave abnormally. In this occurs, unplug the
power-supply cord from the outlet and plug it in again to reset the player. If the problems persist, then
please disconnect the power and consult a qualified technician.
