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CUSTOMER ASSISTANCE
Road Service In U.S. and
Canada
If you require road service for any
reason in the U.S. or Canada, you may
call the
1–800–445–1980
customer
assistance phone number. An operator
will assist you in determining what
type of service is required. Not all
problems are engine related and not
all problems are covered by engine
or vehicle warranties.
YOU MAY
BE RESPONSIBLE FOR REPAIR
EXPENSES.
Before calling Customer Assistance,
please do the following:
Check coolant level
Check fuel level
Check DDEC fuses
Check for fuel leaks
Make sure manual shutoff valve
(if installed) on the fuel filter
adaptor, fuel processor body or
fuel supply line is open.
Check the oil level on the dipstick.
Check diagnostic codes,
refer to the Diagnostic Code List
section in this guide.
If you call, have the following
information available:
Engine serial number
Truck, bus or equipment make
and model
Odometer mileage (kilometers) or
hourmeter hours
Truck, bus or equipment
owner/company name
Working with DDC Service
Outlets
As the owner of a Detroit Diesel
product you have a complete network
of over 2,000 Detroit Diesel service
outlets in the U.S. and Canada, plus
many outlets worldwide that are
prepared to meet your parts and
service needs.
Service by trained personnel.
Sales team to help determine your
specific power requirements.
In many areas, emergency service
24 hours a day.
Complete parts support, including
reliabilt
®
remanufactured
components.
Product information and literature.
130
All information subject to change without notice.
(Rev. 01/ 04)
6SE550 0401
Copyright © 2004 DETROIT DIESEL CORPORATION