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Contact Us
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support@deteckusa.com
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+1 (332) 228-1098
21
Troubleshooting
Check out our Support Portal by visiting the following link:
deteckusa.reamaze.com
In case the machine is not having an accurate counting operation, proceed as
follow:
–
Ensure that the notes are placed orderly in the hopper.
–
Check the counting sensors for dust or any other kind of
malfunctioning source.
–
Verify the note thickness adjustment mechanism (feeding gap) in
case it needs to be re-adjusted for improving the machine
performance (use the Thickness Wheel).
Error Code
Reason
Corrective Action
Problem with the left counting
sensor or relative circuit
Clean the sensor or contact support
team
Problem with the right counting
sensor or relative circuit
Clean the sensor or contact support
team
Problem with the:
–
Reset sensor or relative circuit
Clean the sensor or contact support
team
Problem with the:
–
Drive belt
–
Speed sensor
–
Plug contact
–
Main motor
–
Power supply board
–
Main board
Contact the Support Team
Problem with the feeding sensor
Check if something is covering the
feeding sensor or contact support
team