3
www.todaysdesignhouse.com
CARE AND MAINTENANCE
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Leaks
underneath
handle
Bonnet has come loose
or O-ring on cartridge is
dirty or twisted.
1.Shut off the water supply to the faucet that leaks.
2.Remove the handle on the problem side. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3.Inspect the rubber valve seat in the faucet body. If there is debris
or brass scrap on the surface of the seat, remove it. If the rubber
seat is stuck tightly in the water inlet hole, push it gently with a
fingertip so that it moves up and down smoothly. The spring
(smaller end up) must be replaced underneath the valve seat. If
the rubber valve seat is worn out or broken, replace the cartridge
by calling customer service.
4.Replace the cartridge in the faucet body. Make sure that the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body.Tightly screw the bonnet onto
the faucet body.
5.Re-install the handle.
Clean peridodically with a soft cloth.Avoid abraisive cleaners,steel wool, and harsh chemicals as these will dull
the finish and void your warranty
Water does not
completeply
shut off
Rubber valve seat is
dirty,stuck or broken.
1.Shut off the water supply to the faucet that leaks.
2.Remove the handle on the problem side. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3.Inspect the rubber valve seat in the faucet body. If there is debris
or brass scrap on the surface of the seat, remove it. If the rubber
seat is stuck tightly in the water inlet hole, push it gently with a
fingertip so that it moves up and down smoothly. The spring
(smaller end up) must be replaced underneath the valve seat. If
the rubber valve seat is worn out or broken, replace the cartridge
by calling customer service.
4.Replace the cartridge in the faucet body. Make sure that the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body.Tightly screw the bonnet onto
the faucet body.
5.Re-install the handle.
3
www.todaysdesignhouse.com
CARE AND MAINTENANCE
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Leaks
underneath
handle
Bonnet has come loose
or O-ring on cartridge is
dirty or twisted.
1.Shut off the water supply to the faucet that leaks.
2.Remove the handle on the problem side. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3.Inspect the rubber valve seat in the faucet body. If there is debris
or brass scrap on the surface of the seat, remove it. If the rubber
seat is stuck tightly in the water inlet hole, push it gently with a
fingertip so that it moves up and down smoothly. The spring
(smaller end up) must be replaced underneath the valve seat. If
the rubber valve seat is worn out or broken, replace the cartridge
by calling customer service.
4.Replace the cartridge in the faucet body. Make sure that the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body.Tightly screw the bonnet onto
the faucet body.
5.Re-install the handle.
Clean peridodically with a soft cloth.Avoid abraisive cleaners,steel wool, and harsh chemicals as these will dull
Water does not
completeply
shut off
Rubber valve seat is
dirty,stuck or broken.
1.Shut off the water supply to the faucet that leaks.
2.Remove the handle on the problem side. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3.Inspect the rubber valve seat in the faucet body. If there is debris
or brass scrap on the surface of the seat, remove it. If the rubber
seat is stuck tightly in the water inlet hole, push it gently with a
fingertip so that it moves up and down smoothly. The spring
(smaller end up) must be replaced underneath the valve seat. If
the rubber valve seat is worn out or broken, replace the cartridge
by calling customer service.
4.Replace the cartridge in the faucet body. Make sure that the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body.Tightly screw the bonnet onto
the faucet body.
5.Re-install the handle.
4
www.todaysdesignhouse.com
LIMITED LIFETIME WARRANTY
The distributor warrants to the original consumer purchaser this product to be free from defects in material and
workmanship under normal use in residential applications.At its option, the Company will provide repair parts or
replace defective product when the product is used in accordance with the manufacturer's specifications.
The distributor provides a limited warranty on the finish of this product to the original purchaser.At its option, the
distributor will provide repair parts or replace defective product when the product is used in accordance with the
manufacturer's specifications.Use of mild abrasive,abrasive or chemical cleaners may damage the finish of the
faucet.We recommend cleaning your faucet with a soft cloth, moistened with water.Damage resulting from the
use of abrasive or chemical cleaners SHALL VOID THIS WARRANTY.
This warranty is not applicable to any products or parts of products where damage is caused by use of non-
genuine parts; is due to installation error, product misuse, negligence or faulty maintenance; or where the
product is not installed according to local building codes.
This warranty excludes labor charges or damage incurred during installation, repair or replacement, and any
indirect, incidental or consequential damages, losses, injury or costs of any nature. This warranty is in lieu of
and excludes all other warranties, conditions and guarantees, whether expressed or implied, including without
restriction those of merchantability or fitness of use.Liability under this warranty will not exceed the purchase
price for the product claimed to be defective by the original consumer purchaser. Some states or provinces do
not allow the exclusion or limitation of consequential damages so the above limitations or exclusions may not
apply. This warranty gives you specific legal rights and you may also have other rights which vary from state to
state, or province to province.
Inquiries regarding warranty claims can be directed to 1-800-558-8700,8 a.m. - 5 p.m., CST, Monday - Friday.
