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40

49-2000660   Rev. 2

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Cause

Oven Will Not Work

A fuse in your home may be blown or the circuit breaker tripped.

The oven controls are not properly set.

The oven controls are set for cleaning. If necessary, allow the oven to cool; then open the door.

Make sure the Oven Mode Selector is set to BAKE and the Temperature knob is set to a 

temperature.

Surface Burners Light But 

Oven Does Not

The oven gas shut-off valve may have accidentally been moved during cleaning or moving.

Oven Light(S) Do Not Work

The light bulb is defective. Replace the bulb.

The oven is set for Proof mode. The lights cycle on and off as necessary to maintain Proof 

temperature.

Food Does Not Bake Or 

Roast Properly

The oven controls are improperly set. See the Baking or Roasting section.

Oven not preheated for a long enough time; wait for the oven to signal preheat.

Incorrect cookware or cookware of improper size being used. See Baking Tips.

Racks in the wrong position. See the Baking or Roasting section.

Use a foil tent to slow down browning during roasting.

Oven thermostat needs adjustment. See the Oven thermostat adjustment section. 

Food Does Not Broil 

Properly

This model is designed for closed door broiling only. Close the door. Always broil with the door 

closed.

The oven controls are not set at BROIL. See the Broiling section.

The probe is plugged into the outlet in the oven. Remove the probe from the oven.

Improper rack position being used.

Cookware is not suited for broiling. Use the broiling pan and grid that came with your oven.

Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as 

recommended.

Cracking Or Popping 

Sound

This is normal. This is the sound of the metal heating and cooling during both the cooking and 

cleaning functions.

Oven Temperature Too Hot 

Or

 

Too Cold

Oven thermostat needs adjustment. See the Oven thermostat adjustment section. 

F- And A Number Flash In 

The Display

The oven has a function error code. Turn the Oven Mode Selector and the Temperature knobs 

to OFF. Allow the oven to cool for one hour. Put the oven back into operation.
Disconnect all power to the oven for 30 seconds and then reconnect power. If the function error 

code repeats, call for service.

Display Goes Blank

The display is blank when the oven or timer is not in use.
A fuse in your home may be blown or the circuit breaker tripped. Replace the fuse or reset the 

circuit breaker.

“Probe” Appears In The 

Display

This is reminding you to enter a probe temperature after plugging in the probe. Enter a probe 

temperature

Power Outage

If the oven was in use during a power outage or surge, the oven must be reset. Turn the 

Temperature knob and the Oven Mode Selector to OFF. Reset the controls to begin again. 

Steam From The Vent

When using the convection mode, it is normal to see steam coming out of the oven vent. As 

the number of racks or amount of food being cooked increases, the amount of visible steam will 

increase.

Troubleshooting Tips

TROUBLESHOOTING TIPS

Summary of Contents for Cafe C2Y366

Page 1: ...urners 10 Top of the Range Cookware 12 Wok Cooking 12 Griddle 13 Features of the Oven 14 Oven Control and Timer 15 Settings 16 Oven Air Vents 18 Aluminum Foil and Oven Liners 18 Oven Racks 18 Oven Modes 20 Oven Cooking Guide 28 Oven Cookware Guidelines 28 Air Fry Cooking Guide 30 Care And Cleaning Control Panel and Knobs 31 Broiler Pan Grid and Roasting Rack 31 Oven Exterior 32 Oven Interior 32 St...

Page 2: ...u will too Among other things registration of your appliance ensures that we can deliver important product information and warranty details when you need them Register your Café appliance now online Helpful websites are available in the Consumer Support section of this Owner s Manual You may also mail in the pre printed registration card included in the packing material ...

Page 3: ...ip bracket Never completely remove the leveling legs or the range will not be secured to the anti tip device properly WARNING If the information in this manual is not followed exactly a fire or explosion may result causing property damage personal injury or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance WHAT TO DO IF YOU SMEL...

Page 4: ...impacting glass displays Doing so may lead to glass breakage Do not cook on a product with broken glass Shock fire or cuts may occur Do not leave children alone or unattended in an area where an appliance is in use They should never be allowed to climb sit or stand on any part of the appliance CAUTION Do not store items of interest to children in cabinets above an oven children climbing on the ove...

Page 5: ...ven door and turning the oven off or by using a multi purpose dry chemical or foam type fire extinguisher If there is a fire in the oven during self clean turn the oven off and wait for the fire to go out Do not force the door open Introduction of fresh air at self clean temperatures may lead to a burst of flame from the oven Failure to follow this instruction may result in severe burns IMPORTANT ...

Page 6: ... is matched to the size of the burner Burner flames should be adjusted so that they do not extend beyond the bottom of the pan Excessive flame may be hazardous Always use the LITE position when igniting the top burners and make sure the burners have ignited When using glass ceramic cookware make sure it is suitable for cooktop service others may break because of sudden change in temperature To min...

Page 7: ...ng hot surfaces Do not leave items such as paper cooking utensils or food in the oven when not in use Items stored in an oven can ignite Do not leave items on the cooktop near the oven vent Items may overheat resulting in a risk of fire or burns Never broil with door open Open door broiling is not permitted due to overheating of control knobs How to Remove Protective Shipping Film and Packaging Ta...

Page 8: ...garding oven wireless connectivity To connect additional smart devices repeat steps 1 and 2 Note that any changes or modifications to the remote enable device installed on this oven that are not expressly approved by the manufacturer could void the user s authority to operate the equipment Compatible Apple or Android devices and home WiFi network required REMOTE ENABLE EQUIPMENT This device compli...

Page 9: ... 39 3 Griddle on some models 13 39 4 Cooktop Burner Grates 12 39 5 Burner Location Indicator 9 6 Oven Light 37 7 Burner Control Knob 9 31 8 Oven Display 15 9 Mini Knob to select PROBE TIMER and SETTINGS 15 16 10 Oven Mode Selector 15 31 11 Oven Temperature Knob 15 31 12 Kitchen Timer 15 16 13 Leveling System 4 9 Optional Accessories Page 1 Toekick 9 2 Griddle Cover 9 1 3 1 4 Using the Range 7 13 5...

Page 10: ...ners will spark Sparking will continue as long as the knob remains at LITE Once gas is ignited turn the knob to adjust the flame size Automatic Reignition The burners on this range will automatically relight if the flame goes out Using the Surface Burners NOTES Do not operate the burner for an extended period of time without cookware on the grate The finish on the grate may discolor or chip withou...

Page 11: ...namel cap Types of Surface Burners Round Burner Use this burner for general cooking purposes Size cookware appropriately to the flames Multi ring Burner Use this burner for large cookware or for simmering applications Inspiral Burner Use this efficient inward firing burner that is ideal for medium and large cookware and wok cooking but not ideal for delicate foods Multi Ring Burner The Multi Ring ...

Page 12: ...o types of glass cookware those for oven use only and those for top of range cooking saucepans coffee and teapots Glass conducts heat very slowly Heatproof Glass Ceramic Can be used for either surface or oven cooking It conducts heat very slowly and cools very slowly Check the cookware manufacturer s directions to be sure it can be used on gas ranges WOK COOKING WARNING Do not use a wok support ri...

Page 13: ...y items on the griddle when it is not in use Heat from surrounding burners can heat the griddle and may result in fire Place and remove the griddle only when griddle is cool and all surface burners are turned OFF Griddle flue cover Clamping screws Leveling screws USING THE GRIDDLE Clean the griddle thoroughly with hot soapy water before first use and after subsequent uses The griddle surface is ma...

Page 14: ...lumns 37 6 Oven Rack Supports 5 positions in oven right Oven on 48 models 4 positions in left oven 18 19 7 Hidden Bake Burner under oven floor 14 8 Oven Door Seal 14 9 Oven Frame Seal 14 10 Temperature Probe Outlet right side in oven right Oven on 48 models left side in left oven 14 26 11 Convection Fan 14 12 Soft Close Oven Door 36 13 Automatic Oven Door Latch 14 12 13 7 4 11 10 9 8 6 5 Optional ...

Page 15: ...and push to enter PROBE or TIMER settings Press the Mini Knob to access more detailed menus for additional functions See the Settings section for more information 5 Timer Button Push to select the kitchen timer function that works as a countdown timer The oven will continue to operate when the timer countdown is complete Turn to select and push to enter TIMER settings NOTE The timer cannot be used...

Page 16: ...tings then Wifi follow the instructions on your oven display and phone app It is necessary to turn on WiFi before using Remote Enable on your oven Connecting your WiFi Connect Enabled Oven What you will need Your oven uses your existing home WiFi network to communicate between the appliance and your smart device In order to setup your oven you will need to gather some information 1 Each oven has c...

Page 17: ... or off Sound You can adjust the volume and type of alert your appliance uses Press the Mini Knob and turn to select SOUND Follow prompts for making volume adjustments or for changing between repeated and single alert tones A repeated setting will continue to sound a tone until a button on the control is pressed The oven tone volume can be adjusted The control will sound the oven tone at the new v...

Page 18: ...event poor heat circulation Using the Range OVEN RACKS Partial Extension Oven Racks CAUTION To avoid possible burns place the racks in the correct position before turning on the oven The correct rack position depends on the kind of food and the browning desired The racks have a frame that locks into the rack supports on both sides Once the frame is locked into place always pull the rack out by its...

Page 19: ...o lock the front rack locks onto the front rack supports Front rack lock LOW PROFILE OVEN RACK Removing and Replacing Flat Racks When placing and removing cookware pull the rack out to the bump stop position on the rack support To remove a rack pull it toward you until it reaches the stop position tilt up the front of the rack and pull it out To replace a rack place the curved end of the rack onto...

Page 20: ...ven START OFF button to turn oven ON The oven will now begin to preheat The temperature display will begin at 100ºF The preheat tune will sound when the oven is preheated and food can now be placed inside the oven 4 Press oven START OFF button to turn oven OFF when baking is finished Use the temperature probe when a precise internal temperature is important See Using the Probe For best results whe...

Page 21: ... door is shut 4 Press oven START OFF button to turn oven OFF when broiling is finished NOTE Broil can not be started if the temperature probe is plugged in Never leave your probe inside the oven during a broil cycle Aluminum Foil You can use aluminum foil to line the broiler pan and broiler grid However you must mold the foil tightly to the grid and cut slits in it just like the grid Using the Ran...

Page 22: ...uter Oven Temperature Knob Inner Start Off Button Convection Cooking These modes utilize True European Precise Air to enhance cooking evenness improve browning and or reduce cooking times NOTE The convection fan shuts off when the oven door is opened Convection Baking The Convection Bake Multi Rack mode is intended for baking on multiple racks at the same time This mode uses True European Precise ...

Page 23: ...nd when the oven is preheated and food can be placed inside the oven 4 Press oven START OFF button to turn oven OFF when convection cooking is finished Use the temperature probe when a precise internal temperature is important See Proper Probe Placement See the oven racks section for how to use remove and replace the racks Convection Roasting Tips Use the broiler pan grid and the roasting rack for...

Page 24: ...oven NOTE Always broil with the door closed If the door is left open the display will display CLOSE DOOR and the elements will not turn on until the door is shut 4 Press oven START OFF button to turn oven OFF when convection cooking is finished See the oven racks section for how to use remove and replace the racks NOTE Convection Broil can not be started if the temperature probe is plugged in Neve...

Page 25: ...cision Cooking menu will guide you to input the information required to help cook your food At the end of estimated cooking time check the food to see if it is done to your liking Note that differences in food shape preparation and preferences for doneness can impact the time required to cook the food Some cycles require the food temperature probe supplied with your oven The target temperature for...

Page 26: ... CONV BAKE and CONV ROAST modes How to Set the Oven for Probe 1 Push the tip of the probe into the thickest part of the meat 2 Place the rack in the desired rack position 3 Set the oven controls Turn the Oven Mode Selector to CONV BAKE CONV ROAST or BAKE Turn the Temperature Knob to desired oven temperature in 25 F increments from 175 F to 550 F Allow the oven to preheat if necessary 4 Use oven mi...

Page 27: ...amb insert the probe into the center of the lowest large muscle or joint For casseroles or dishes such as meatloaf insert the probe into the center of the dish For fish insert the probe from just above the gill into the meatiest area parallel to the backbone OVEN MODES Cont Probe Care Guidelines Use of probes other than the one provided with this product may result in damage to the probe outlet Us...

Page 28: ...ng Stoneware heats slowly and retains heat well It is recommended to preheat this type of cookware if possible Additional cook time may be required Cookware used in broil modes must be broil safe USING THE RANGE Oven Cooking Guide For best results when baking 4 cake layers place four pans using racks 2 and 4 Cakes should be centered front to back on both racks FOOD TYPE RECOMMENDED MODE S RECOMMEN...

Page 29: ...ce Foods Pizza on a Single Rack Bake Convection Roast 2 2 or 3 Do not preheat Pizza on Multiple Racks Convection Bake Multi 2 and 4 Stagger pizzas left to right do not place directly over each other Potato products chicken nuggets appetizers on a Single Rack Bake Convection Roast 2 2 or 3 Do not preheat Use dark cookware for more browning crisping use shiny cookware for less browning Potato produc...

Page 30: ...he pan do not overload the pan Always check internal food temperature to confirm minimum safe temperatures have been reached Minimum safe food temperatures can be found on packages and at IsItDoneYet gov FOOD TYPE RECOMMENDED RACK POSITION S RECOMMENDED SET TEMPERATURES F RECOMMENDED COOK TIME MIN NOTES Fresh boneless fish or poultry pieces breaded such as nuggets tenders fillets 3 or 4 375 400 15...

Page 31: ...r a detailed view of these knobs To replace knobs after cleaning align the bottom of the knob with the matching clip orientation to the shaft inside the bezel Push knob until completed seated Use a soft non abrasive cloth to clean the inside of the bezel Do not remove diffuser film Do not expose to moisture or it will damage lighting electronics NOTE The Mini Knob is not removable BROILER PAN GRID...

Page 32: ...uids containing acids may cause discoloration and should be wiped up immediately Let hot surfaces cool then clean and rinse Painted Surfaces Painted surfaces may include the door and trim around the control panel Clean these with soap and water or a vinegar and water solution Do not use commercial oven cleaners cleaning powders steel wool or harsh abrasives on any painted surface Stainless Steel D...

Page 33: ...ety The self clean oven feature is designed to make cleaning the inside of the oven easy by using very high temperatures to burn away food spills WARNING Wipe up excess grease and other food spills with a damp cloth Excessive food soils can ignite leading to smoke and heat damage Do not clean the oven seals damage can occur Remove cookware broiler pan grid probe and any aluminum foil from the oven...

Page 34: ...sing a paper towel NOTE Any graphite lubricant wiped away must be replaced 4 Shake the graphite lubricant before opening it Starting with left slide mechanism of the rack place four 4 small drops of lubricant on the two 2 bottom tracks of the slide close to the bearing carriers 5 Repeat for the right slide mechanism of the rack 6 Open and close the rack several times to distribute the lubricant 7 ...

Page 35: ...ces with vinegar or lemon juice may cause pitting and damage to the porcelain enamel surface and should be wiped up immediately Never fully cover a rack with aluminum foil This will disturb the heat circulation and result in poor baking To clean up spillovers use soap and water an abrasive cleaner or soap filled scouring pad Rinse well to remove soap before self cleaning LOW PROFILE OVEN RACK The ...

Page 36: ...or Wipe dish soap over any baked on spatters on the glass Use a single sided safety razor blade to clean it off Then wipe over the glass with a soapy cloth to remove any residue and dry off The area outside the gasket can be cleaned with a soap filled plastic scouring pad Do not rub or clean the door gasket it has an extremely low resistance to abrasion If you notice the gasket becoming worn fraye...

Page 37: ...bulb by pulling it straight out To replace Use a new 120 volt Halogen bulb with G8 pins not to exceed 40 watts Replacement bulbs may be purchased by calling 800 626 2002 Order Part Number WB25X39610 NOTE Higher wattage bulbs will damage your oven Using gloves or a dry cloth remove the bulb from its packaging Do not touch the bulb with bare fingers Oil from bare fingers may cause hot spots on the g...

Page 38: ... head as shown Pass the igniter through the opening in the burner head while ensuring the ignitor arrow is pointing toward the ignitor Make sure the burner lies flat Install the burner caps taking care to check that they lie flat on the burner head Check burner operation to ensure uniform blue flame around the burner If there are yellow or uneven flames immediately turn the burner off let it cool ...

Page 39: ...re to absorb the heat For stability the frames have rubber pads on each corner During cleaning and use be careful not to damage or snag rubber pads GREASE TROUGH on some models Grease from the griddle will drain into the enameled cast iron grease trough at the front of the range Ensure grease trough is pushed underneath the griddle lip in order to catch grease while cooking Once the trough has coo...

Page 40: ...plugged into the outlet in the oven Remove the probe from the oven Improper rack position being used Cookware is not suited for broiling Use the broiling pan and grid that came with your oven Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended Cracking Or Popping Sound This is normal This is the sound of the metal heating and cooling during both the...

Page 41: ...er assembly Make sure the burner caps are seated correctly See the Care and Cleaning of the range section Burner slots on the side of the burner may be clogged Remove the burners for cleaning See the Care and Cleaning of the range section Burner flames are very large or yellow Improper air to gas ratio If range is connected to Propane gas contact the technician who installed your range or made the...

Page 42: ...Notes ...

Page 43: ...RRANTIES Your sole and exclusive remedy is product repair as provided in this Limited Warranty Any implied warranties including the implied warranties of merchantability or fitness for a particular purpose are limited to one year or the shortest period allowed by law This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the ...

Page 44: ...ytime CAFÉ Service will still be there after your warranty expires In the US cafeappliances com extended warranty In Canada cafeappliances ca extended warranty Remote Connectivity For assistance with wireless network connectivity for models with remote enable visit our website at cafeappliances com connect In Canada cafeappliances ca connect Parts and Accessories Individuals qualified to service t...

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