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Depaepe Telecom UC802, User Manual

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ENTRY LEVEL HD IP PHONE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USER GUIDE

 

 

UC802(P)

 

 

 

Version:1.0.3.59

 

 

 

 

 

 

SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France 

Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - [email protected] 

Summary of Contents for UC802

Page 1: ...1 ENTRYLEVELHDIPPHONE USER GUIDE UC802 P Version 1 0 3 59 SAS HENRI DEPAEPE 75 77 Rue du Pré Brochet 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com ...

Page 2: ...e the phone ł The phone is only for indoor use And also avoid in high humidity water and some other liquids ł Do not use the phone during thunderstorms ł CE ł FCC Disposal of the phone This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life Cleaning To clean the ...

Page 3: ...Network and Power 7 Initialization 7 Getting Familiar with Your Phone 10 Hardware Components Preview 10 Icon Preview 13 Memory Key Function Overview 14 Basic Features Configuration 16 Web Login 16 Administrator Password 17 Language 18 Time and Date 19 Screen Saver 22 Ring Tone 23 Volume 24 Directory 26 Basic Call Features 29 Place a Call 29 End a Call 30 Receive a Call 30 Auto Answer 31 Call Hold ...

Page 4: ... Advanced Features 45 Voice Message 45 Intercom 46 Speed Dial 47 Direct Pickup 48 Group Pickup 49 BLF 49 Shared Line 51 Record 52 Call Park 53 Paging 53 DTMF 54 Prefix 55 Upgrade 56 Factory Reset 56 Upgrade 56 Troubleshooting 59 Why is the phone LCD screen blank 59 Why does the phone display Network Unavailable 59 Why can t I get a dial tone 59 ...

Page 5: ...ré Brochet 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com Getting Started Packing List The package contains the following parts please check if all the items are not missed The phone device The footstand Handset 4 ...

Page 6: ...g Started SAS HENRI DEPAEPE 75 77 Rue du Pré Brochet 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com Headset cord Power adapter Ethernet cable Quick installation reference 5 ...

Page 7: ...d 6 SAS HENRI DEPAEPE 75 77 Rue du Pré Brochet 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com Phone Installation 1 Attach the Foot stand 2 Connect the Handset and optional Headset ...

Page 8: ... 6124 contact depaepe com 3 Connect the Network and Power Initialization After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration The phone LCD screen will display Booting 7 ...

Page 9: ...el 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com And then show Initializing during the initialization By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask default gateway DNS server ...

Page 10: ...rmation about the date time accounts soft keys messages calls and other some information Power Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts Steady green idle interface during a call Blink red a call incoming Soft keys Labels automatically to identity their context sensitive features Navigation keys 1 OK Up arrow key To move up of the selection shows on ...

Page 11: ...dle screen 2 To cancel the information or call on the screen Mute key 1 To mute the voice during the call green light 2 To un mute the call Memory Keys To be configured as different function as Line Speed Dial BLF BLF List Voice mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Hold Conference DND Redial Transfer SMS Hot desking Call Return Paging Record Shared Line The LED lights sta...

Page 12: ...g a call Blinked orange Public Hold Blinked green Private Hold Light Drown Unregistered Speaker Press this button to place a call in hands free mode Volume To decrease the volume To increase the volume Alphanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and press to read Headset To indicate that the phone is or not in Headset mode ...

Page 13: ... 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com Icon Preview Icon Description Network Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Mute Forward Do Not Disturb Received calls Dialed Calls Missed calls Forward calls ...

Page 14: ... Pré Brochet 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold DND Redial ...

Page 15: ...Phone 15 SAS HENRI DEPAEPE 75 77 Rue du Pré Brochet 95110 Sannois France Tel 33 0 1 3025 8160 Fax 33 0 1 3998 6124 contact depaepe com Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line URL ...

Page 16: ...98 6124 contact depaepe com Basic Features Configuration This part will mainly introduce the basic configuration as the Time Language and Volume Web Login Get the IP address Press Menu Status Information Input the IP Address in the web browser Input the user name default is admin password default is admin Login successfully 16 ...

Page 17: ...ress server port for example 192 168 0 122 5090 Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface And the default password of the administrator is admin To change to password via Phone Interface Press Menu setting Advanced settings password default admin Phone Setting Set Password Enter the current PWD password new p...

Page 18: ... depaepe com Management Password Fill the value Click to save the configuration Note When you use the web interface user name admin password admin default Language The default Phone interface language is English To change the language via Phone interface Press Menu Setting Basic Settings Language Press or Save soft key to save the configuration ...

Page 19: ...may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Time and Date The time and date show on the idle page and it can be set and change by SNTP server automatically or manual setting To configure the time and Date by SNTP setting To press Menu Setting Basic setting Time Date SNTP Settings Press or or info soft key to change the Ti...

Page 20: ...ft key to save the configuration To configure the Time Date Format To press Menu Setting Basic setting Time Date Format Press and or press Info to change between 12 Hour or 24 Hour Press and or press Info to change among Y M D year month day M D Y month day year D M Y day month year Press or Save soft key to save the configuration To configure the DHCP time To press Menu Setting Basic setting DHCP...

Page 21: ...4 contact depaepe com To change the Time Zone and Date Display Format via web interface Setting Preference Time Zone Select the necessary one Press to save the configuration Note If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server please contact your system administrator for more information ...

Page 22: ...f the type Backlight off Time Logo Press or Save soft key to save the selected configuration To disable screen saver via Phone To press Menu Display Screensaver Press and or press Switch soft key to Choose the Time out as off Press or Save soft key to save the selected configuration To Enable screen saver via Webpage To Click Setting Preference To choose the Time out as 1 min or 2 5 10 30 minute T...

Page 23: ...ne You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface Press Menu Setting Basic Settings Ring Tone Press and to select the aimed one Press or Save soft key to save the configuration To adjust the Ring Tone Type via Web Interface Account Advanced Account Ring Tone Select the wanted one Click to save the configuration ...

Page 24: ...depaepe com To configure Distinctive Ring Tone via Phone Interface Press Directory Select the target contact Press Detail soft key to edit the contact Press and to select the wanted Ring Tone for the contact Press Save soft key to save the contact Volume You can adjust the volume for the phone by the volume keys and To adjust the Ring tone volume ...

Page 25: ...98 6124 contact depaepe com Option 1 To press and on the idle page Option 2 To press and during the call is ringing To adjust the handset volume To press and during a call in handset mode To adjust the headset volume To press and during a call in headset mode To adjust the speaker Volume To press and during a call in speaker mode ...

Page 26: ...hone No in the blacklist to prevent from being disturbed A To add contacts list into local directory To add contacts manually Press Menu DIR Press Add soft key Enter the necessary information as Name Phone number Press save soft key or to add the contacts successfully To add contacts from Logs Press History soft key or press Menu Logs Local history Press and to select the targeted one Press and sw...

Page 27: ... information as Name Phone number Press save soft key or to add the contacts successfully To add contacts via web interface Click Directory Enter the name number and some other information Press and then press button B To add contacts into blacklist To add blacklist manually Press Menu Directory Blacklist Press Add soft key Enter the necessary information as Name Phone number ...

Page 28: ...tact depaepe com Press save soft key or to add the contacts successfully To add blacklist from history Press History soft key or press Menu History Local history Press and to select the targeted one Press Option soft key Add to Blacklist Edit the necessary information as Name Phone number Press save soft key or to add successfully ...

Page 29: ...desired number Press or press the Send softkey then the call is sending Placing a call by hands free speakerphone Press the or press the Line key then you can hear the dial tone Press the number Press or press the Send soft key then the call is sending To place a call by call history or Directory Press the History soft key On the idle page or Menu History Directory Press and to select the targeted...

Page 30: ...ands free speakerphone Mode Press the Cancel soft key or press Note During the conference to end the call is same as mentioned above Receive a Call There are three ways to receive a call when the phone is ringing To receive a call by handset Pick up the handset the conversation is built To receive a call by headset Press and now the conversation is built To receive a call by hands free speaker Opt...

Page 31: ... to another phone To press Silence soft key and then the call will keep silent no ring tone display Auto Answer Enable auto answer feature you will answer all incoming call automatically To enable Auto Answer via Webpage To Click Account Advanced To choose Yes for the Auto Answer To click Saveset to save the configuration To Disable Auto Answer via Webpage To Click Account Advanced To choose No fo...

Page 32: ...ke a call on hold during three modes To hold a call under handset mode Press Hold soft key to hold the current call Press Resume soft key to resume the call on hold To hold a call under headset mode Press Hold soft key to hold the current call Press Resume soft key to resume the call on hold To hold a call during the speaker mode Press Hold soft key to hold the current call Press Resume soft key t...

Page 33: ... key during the conversation the call is on hold now Enter the number that transfers to Press Transfer soft key and now the blind transfer completed NOTE The Enable Call Feature must be configured to Yes to enable this feature Attended Transfer When you use this feature you can Press transfer soft key during the conversation the call is on hold now Enter the number that transfer to and press the s...

Page 34: ...transfer to and then press then you can here the ring tone Press the Transfer soft key and now the Semi attended transfer completed NOTE To use this function should at least one line key set as Auto BLF Transfer Set a Programmable Key or line key is set as BLF For how to set BLF please refer to BLF Press the transfer soft key during the conversation the call is on hold now Press BLF key then reali...

Page 35: ... then A B C and D are now in a conference and now this is 4 way conference A press line 4 key the call is placed on hold A enter the number of E and then press send soft key or E answering the call A press the conference soft key then A B C D and E are now the 5 way conference is built A end the call the conference is finished Note If C does not answer the call A can back to continue the conversat...

Page 36: ...ith this feature all incoming calls will forward immediately to configured number Press Menu Features Call forward Always Forward Press and or press info soft key to select the enable choice Enter the forward to number and on code optional off code optional Press or Save soft key to save the configuration To configure busy forward With this feature the incoming calls are immediately forwarded if t...

Page 37: ...rwarded if not answered after some time Press Menu Features Call forward No answer forward Press and or press info soft key to select the enable choice Enter the forward to number and on code optional off code optional Press or Save soft key to save the configuration When the Forward feature is enabled the Forward Icon will display on Top of the LCD To configure Forward via Web Interface Setting F...

Page 38: ...es Call forward Always Busy No answer Forward Press and or press info soft key to select the disable choice Press or Save soft key to save the configuration To cancel the forward feature via Web Interface Setting Features Click Off for the Always Busy No Answer Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing When the phone is ringing press F...

Page 39: ...ws you to dial the last phone call you received To configure the Call Return via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Key Event in the type field Press and or press info soft key to select the Call Return Press or Save soft key to save the co...

Page 40: ... the enable choice in Anonymous Call filed Enter the call on code optional call off code optional Press or Save soft key to save the configuration To cancel anonymous call feature Press Menu Features Anonymous Call Press and or press info soft key to select the disable choice in Anonymous Call filed Press or Save soft key to save the configuration Reject Anonymous If you do not want to be disturb ...

Page 41: ...sable choice in Rejection filed Press or Save soft key to save the configuration Call Mute When you use the Mute feature the other parties will not hear your voice while you can hear their voice Call mute applies to all modes handset headset and speakerphone To mute the call during a call including a conference call Press the mute key then the mute key glows green and the LCD display Mute Icon To ...

Page 42: ...igure Key as Send Press Menu Features Key as Send Press and or press info switch soft key to select the enable choice Press or Save soft key to save the configuration To cancel Key as Send Press Menu Features Key as Send Press and or press info switch soft key to select the disable choice Press or Save soft key to save the configuration No Key Entry Timeout No Key Entry Timeout means that when you...

Page 43: ...lick the to save the configuration Keypad Lock To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change choose lock type All Keys Menu Key Function Key Lock Answer 3 Press Save or OK key to save the configuration To enable Keypad Lock via Phone Press Menu Settings Advanced Setting Phone Setting Lock Press Info or Switch to change ch...

Page 44: ... is Lock only Emergency Number can be sent To click Saveset to save the configuration To Disable Keypad Lock via Webpage 1 Click Webpage Setting Preference 2 To choose Disable for the Phone Lock 3 To click Saveset to save the configuration Hot Line To configure Hot Line Press Menu Features Hot Line Enter the Number and delay time as present we support off hook auto dial Press or Save soft key to s...

Page 45: ... to save the configuration Delete the number and save the configuration and then now the Hotline auto dial is cancelled Advanced Features Voice Message This phone supports Voicemail and when there is message the message will will light green Moreover when pick up the handset or press speaker key you will hear some quick busy tone To configure the Voice mail feature Press Menu Messages Voice Mail S...

Page 46: ...et access connect to the configured one To configure intercom feature via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Press and or press info soft key to select the intercom in the type field Enter the targeted Number Press or Save soft key to save the configuration Then the selected Line or Memory key will work as intercom To conf...

Page 47: ...ite key To configure Speed Dial feature via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Press and or press info soft key to select the Speed Dial in the type field Enter the targeted Number Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Speed Dial To configure Speed Dial feature v...

Page 48: ...unction Keys Line or Memory keys as Function Keys Memory key1 for example Press and or press key to select the Speed Dial in the type field Enter the value Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Direct Pickup To configure Direct Pickup feature via Web Interface Click Function keys Line or Memory key Select the wanted Line or Memory key an...

Page 49: ... desired group number Press or Save soft key to save the configuration To configure the Group Pick up via Web interface Click Function keys Line or Memory key Select the desired Line or Memory key and select Group Pickup in the Type Enter the pickup code and followed the desired Group number in the Value field Click the to save the configuration BLF You can use the BLF Busy Lamp Field feature to m...

Page 50: ...ss infos soft key to select the BLF in the type field Enter the targeted Value Number Press and or press info soft key to select the Account ID Enter the Pickup Code Press or Save soft key to save the configuration To configure a BLF key by web Click Function keys Line or Memory key Select the desired Line or Memory key and select BLF in the Type Enter the monitored phone number in the Value field...

Page 51: ...as shared line via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Shared Line in the type field Press and or press info soft key to select the Account ID Enter the Label Enter the Value Press or Save soft key to save the configuration To configure the ...

Page 52: ...lls by pressing a record key on the phone To configure the record via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Key Event in the type field Press and or press info soft key to select the Record Press or Save soft key to save the configuration To c...

Page 53: ...ll Park via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press Switch soft key to select the Key Event in the type field Press and or press Switch soft key to select the Call Park Press or Save soft key to save the configuration To configure the Call Park via Web interface Click Func...

Page 54: ...fo soft key to select the Paging Press or Save soft key to save the configuration To configure the Paging via Web interface Click Function keys Line or Memory key Select the desired Line or Memory key and select Paging in the Type Click the to save the configuration DTMF To configure the DTMF via Phone Interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for...

Page 55: ...one Interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Prefix in the type field Enter the value Press or Save soft key to save the configuration To configure the Prefix via Web interface Click Function key Line or Memory key Select the desired Line or Memory key...

Page 56: ...ade To upgrade software this phone can be configured with a TFTP server where the new code image is located The TFTP upgrade can work in either static IP or DHCP mode using private or public IP address It is recommended to set the TFTP server address in either a public IP address or on the same LAN with the phone To configure the TFTP server via the Web configuration interface Input the admin pass...

Page 57: ...e PC running the TFTP server and the UC IP PHONE should be in the same LAN segment Go to File Configure Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade Start the TFTP server in the UC IP PHONE s web configuration page Configure the Firmware Server Path with the IP address of the PC Update the change and reboot the unit NOTES When Han...

Page 58: ...24 contact depaepe com upgrades A free Windows version TFTP server is available http www solarwinds com products freetools free_tftp_server aspx To upgrade manually via the Web configuration interface Download the firmware Click Management Upgrade Click Brower or the blank Select the firmware and then click Restart ...

Page 59: ... LED is on to ensure the phone is powered on Why does the phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why can t I get a dial tone Check for any loose connections and that the phone...

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