Troubleshooting
If
the
reader
does
not
function
as
it
is
expected,
please
try
the
following
steps.
The
Reader
is
not
responding
or
can’t
be
turned
on.
•
Reset
the
reader
by
press
and
hold
the
power
button
for
6
seconds.
The
reader
will
be
forced
shutdown
if
it
is
on
and
you
are
required
to
restart
the
reader
again.
•
Battery
has
been
fully
depleted.
Please
charge
the
reader
via
USB
or
USB
AC
Adapter.
Battery
Life
seems
short
•
The
operating
temperature
is
below
5
o
C.
this
is
due
to
the
characteristics
of
battery
and
not
a
malfunction
•
The
battery
is
not
used
for
prolonged
period.
Please
recharge
the
battery
of
the
reader
again
•
The
battery
is
not
fully
charged.
Please
charge
the
reader
for
4
hours.
•
The
battery
needs
to
be
replaced.
Please
consult
the
authorized
dealer
for
service.
A
Book
cannot
be
read
•
Copyright
protected
books
cannot
be
read
on
any
device
other
than
the
authorized
one.
•
Check
if
the
book
has
expired.
•
Check
if
the
book
format
is
supported
by
the
reader.
The
reader
cannot
be
operated
during
USB
connection
•
The
reader
cannot
be
operated
while
it
is
connected
to
PC.
•
Eject
the
reader
from
computer
to
resume
operation.
•
To
use
the
reader
while
charging,
click
on
the
[Safely
Remove
Hardware]
icon
located
on
the
left
lower
corner
to
disconnect
data
connection
with
computer.
After
the
reader
is
safely
removed,
computer
will
only
charge
the
reader
and
you
can
now
resume
normal
operation.
