RDM Network Scanner User Guide
Troubleshooting
©2021 RDM Corporation
Page 37
Can’t connect to network scanner
If your payment application cannot connect to the network scanner, try the following troubleshooting
steps:
•
Make sure the scanner is connected to a power source and to your computer or network. The
status LED light should be solid green.
•
Your payment application might require that you install security certificates to use the scanner.
Make sure that you have installed these certificates. See your payment application
’s
documentation for how to install the certificates or contact your application provider.
•
If your payment application uses your internet browser, it might require that you make changes
to the browser’s security settings
. See your payment application
’s documentation for how to
configure your browser.
•
If
you’re using a network connection and
there are multiple network connections in your work
area (for example, Ethernet cables or Ethernet wall jacks), try connecting the scanner to another
connection.
•
Try to access the RDM Network Scanner Dashboard (see page 38).
If you can open the scanner dashboard, then your computer can connect to the scanner, but
something is preventing your payment application from connecting to it. This situation typically
indicates that you need to install security certificates or configure your
browser’s
security
settings. To confirm that you have installed certificates and configured your browser, see the
documentation for your payment application.
