Service and Spares
Users in countries that have a Delta-T Agent or Technical Representative
should contact them in the first instance.
Spare parts for our own instruments can be supplied from our works.
These can normally be despatched within a few working days of receiving
an order.
Spare parts and accessories for sensors or other products not
manufactured by Delta-T, may have to be obtained from our supplier, and
a certain amount of additional delay is inevitable.
No goods or equipment should be returned to Delta-T without first
obtaining the agreement of Delta-T or our agent.
On receipt at Delta-T, the goods will be inspected and the user informed
of the likely cost and delay. We normally expect to complete repairs within
a few working days of receiving the equipment. However, if the equipment
has to be forwarded to our original supplier for specialist repairs or
recalibration, additional delays of a few weeks may be expected.
Troubleshooting
Technical Support
Technical Support is available on Delta-T products and systems. Users in
countries that have a Delta-T Agent or Technical Representative should
contact them in the first instance.
Technical Support questions received by Delta-T will be handled by our
Tech Support team. Your initial enquiry will be acknowledged immediately
with a “T number” and an estimate of time for a detailed reply (normally a
few working days). Make sure to quote our T number subsequently so
that we can easily trace any earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version
numbers, and the approximate date and source of purchase where these
are relevant.
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Troubleshooting
UV3 User Manual 1.1
