© 2006 Delta-T Devices Ltd
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respect of such goods. However, we much prefer to have such returns discussed with
us in advance and we may, at our discretion, waive these charges.
Delta-T shall not be liable to supply products free of charge or repair any goods where
the products or goods in question have been discontinued or have become obsolete,
although Delta-T will endeavour to remedy the buyer’s problem.
Delta-T shall not be liable to the buyer for any consequential loss, damage or
compensation whatsoever (whether caused by the negligence of the Delta-T, our
employees or distributors or otherwise) which arise from the supply of the goods
and/or services, or their use or resale by the buyer.
Delta-T shall not be liable to the buyer by reason of any delay or failure to perform our
obligations in relation to the goods and/or services, if the delay or failure was due to
any cause beyond the Delta-T’s reasonable control.
Service and Spares
Users in countries that have a Delta-T Distributor or Technical Representative should
contact them in the first instance.
Spare parts for our own instruments can be supplied from our works. These can
normally be despatched within a few working days of receiving an order.
Spare parts and accessories for sensors or other products not manufactured by Delta-
T may have to be obtained from our supplier and a certain amount of additional delay
is inevitable.
No goods or equipment should be returned to Delta-T without first obtaining the
agreement of Delta-T or our distributor.
On receipt at Delta-T, the goods will be inspected and the user informed of the likely
cost and delay. We normally expect to complete repairs within a few working days of
receiving the equipment. However, if the equipment has to be forwarded to our original
supplier for specialist repairs or recalibration, additional delays of a few weeks may be
expected.
Technical Support
Technical Support is available on Delta-T products and systems. Users in countries
that have a Delta-T Distributor or Technical Representative should contact them in the
first instance.
Technical Support questions received by Delta-T will be handled by our Tech Support
team. Your initial enquiry will be acknowledged immediately with a “T number” and an
estimate of time for a detailed reply. Make sure to quote our T number subsequently
so that we can easily trace any earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version numbers,
and the approximate date and source of purchase where these are relevant.
Contact Details
Tech Support Team
Delta-T Devices Ltd
130 Low Road, Burwell,
Cambridge CB25 0EJ, U.K.
Tel: +44 (0) 1638 742922
Fax: +44 (0) 1638 743155
email: [email protected]
web:
