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17. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
POSSIBLE CAUSE
REMEDY
The appliance does not come on.
It is not plugged into the mains socket.
Plug into the mains socket.
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: the hot water func-
tion can be used).
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coffee was made.
Before making coffee, press the but-
ton (B2) and hold for a few seconds to
run a rinse cycle and warm the internal
circuits.
Coffee temperature setting too low.
Set a hotter coffee temperature in the set-
tings menu (see “12. Settings menu”).
The machine must be descaled
Carry out the descale procedure. Next,
check the water hardness (“4. Measuring
water hardness”) and make sure the ma-
chine setting matches the local water sup-
ply hardness (“12. Settings menu”).
The coffee is weak or not creamy enough. The coffee is ground too coarsely.
Adjust the grinding level (“7.8 Adjusting
the coffee mill”). The effect is not visible
until at least 2 coffees have been made.
The coffee is unsuitable.
Use coffee for espresso machines.
Coffee not fresh.
The coffee pack has been opened for too
long and has lost its taste.
The coffee is delivered too slowly or a
drop at a time.
The coffee is ground too finely.
Adjust the grinding level (“7.8 Adjusting
the coffee mill”). The effect is not visible
until at least 2 coffees have been made.
The machine does not make coffee
Impurities have been detected in the in-
ternal circuits
Wait until the machine is ready for use
again, and proceed to select the required
drink. Contact customer services if the
problem persists.
Coffee does not come out of one or both
spouts.
The coffee nozzles are blocked.
Clean the nozzles with a cloth. Any en-
crusted deposits can be removed with a
toothpick, if necessary.
The coffee delivered is watery.
The pre-ground coffee funnel is clogged. Open the door and clean the funnel with
the help of a brush.
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