The milk does not froth when
making a cappuccino.
• The milk is not cold enough.
• The cappuccino maker is dirty.
• Always use milk at refrigerator tem
perature.
• Carefully clean the pinholes in the
milk frother
The coffee cream is light-
coloured (the coffee comes out
quickly from the spout).
• The ground coffee has not been
pressed enough.
• The quantity of ground coffee is
scarce.
• The coffee is not ground finely
enough.
• Tamper the ground coffee down
more.
• Increase the quantity of coffee.
• Only use coffee specifically ground
for espresso coffee machines.
The coffee cream is dark (the
coffee comes out slowly from
the spout).
• The ground coffee is too tightly
pressed.
• The quantity of ground coffee is too
much.
• The espresso boiler outlet is blocked.
• The coffee is too finely ground.
• Press the coffee less.
• Decrease the quantity of ground
coffee.
• Clean the outlet as described in
“Cleaning the espresso boiler outlet”
section.
• Only use coffee specifically ground
for espresso coffee machines.
The coffee has an acidic taste.
• The unit was not sufficiently rinsed
after the descaling process
procedure.
• Rinse the unit as described in the
“descaling” section.
PROBLEM
POSSIBLE CAUSES
SOLUTION
Espresso coffee no longer
comes out.
• Lack of water in the tank.
• The holes in the filter holder are
blocked.
• The outlet of the espresso boiler is
blocked.
• The tank is badly inserted and the
valve at the bottom is not open.
Espresso coffee drips from the
edges of the filter holder,
instead of from its holes.
• The filter holder is badly inserted.
• The gasket of the espresso boiler has
lost elasticity.
• The holes in the filter holder are
blocked.
• Attach the filter holder correctly by
rotating firmly as far as it will go.
• Have the espresso boiler gasket
replaced at an Service Centre
• Clean the holes in the filter holder.
The espresso coffee is cold.
• The ‘OK’ pilot light was not on when
the coffee delivery switch was
pressed.
• The preheating was not carried out.
• The cups were not preheated.
• Wait until the OK pilot light comes
on.
• Carry out the preheating as indicated
in the “Preheating the coffee unit”
section.
• Preheat the cups by rinsing them in
hot water.
The pump is too noisy.
• The water tank is empty.
• The tank is inserted wrongly and the
valve at the bottom is not open.
• Fill the tank.
• Press the tank lightly so as to open
the valve at the bottom.
17
• Fill the water tank.
• Clean the holes in the spouts.
• Clean as indicated in the “Cleaning
the espresso boiler outlet” section.
• Press the tank lightly so as to open
the valve at the bottom.
The milk continues to come out
from the milk tank even if the
steam knob is closed.
• The cappuccino maker is dirty.
• Carefully clean the pinholes in the
cappuccino maker, in particular the
hole marked by the letter B in figure
25.
