6
Problem
Solution
No response when long pressing the down arrow after connecting a power
supply
Check that all cables are connected
Contact your supplier
No response when long pressing up/down arrow after connecting a power
supply
Check that all cables are connected
Contact your supplier
Rises slowly
Check if overloaded (Max. loading 50kg)
Contact your supplier
The motor will not move as instructed
Contact your supplier
Desk will go down but will not go up
Reposition
Desk slides down
Check if desk is overloaded (Max. loading is 50kg)
Contact your supplier
Desk frequently repositions
Check if overloaded
Contact your supplier
Desk is overworked (duty cycle is Max. 2 mins on & 18 mins off)
Remove power supply. Restart after waiting 18 mins
Insufficient ascent and descent height
Press “3” & “4” buttons at the same time for more than 3 secs until
the buzzer sounds twice, then reset again
Contact your supplier
Troubleshooting chart
Environment Protection, Waste Electrical and Waste Electronic Equipment Regulations
(WEEE)
Recycle unwanted packaging materials. When this product is no longer required, or has reached the end of its useful life, please dispose
of in an environmentally friendly way. Drain any fluids (if applicable) into approved containers, in accordance with local waste regulations.
Please note that this product contains one or more batteries. It is our policy to continually improve products and we reserve the right to
alter data, specifications and parts without prior notice. No liability is accepted for incorrect use of this product. Guarantee is 12 months
from purchase date, proof of which is required for any claim.
Dellonda Limited
Kempson Way, Suffolk Business Park, Bury St Edmunds, Suffolk. IP32 7AR
01284
757575 [email protected] www.dellonda.co.uk
