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Dell XPS 430, Quick Reference Manual

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38

Troubleshooting

A program is designed for an earlier Microsoft

®

 Windows

®

 operating system

A solid blue screen appears

Other software problems

R

UN

 

THE

  P

ROGRAM

  C

OMPATIBILITY

  W

IZARD

—

The Program Compatibility Wizard configures a program so that it runs in an 
environment similar to non-Windows Vista operating system environments.

1

Click 

Start

 

 

→

 

Control Panel

→

 Programs

→

 Use an older program with this 

version of Windows.

2

In the welcome screen, click 

Next

.

3

Follow the instructions on the screen.

T

URN

 

THE

 

COMPUTER

 

OFF

—

If you are unable to get a response by pressing a key 

on your keyboard or moving your mouse, press and hold the power button for at 
least 8 to 10 seconds until the computer turns off. Then restart your computer.

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

 

OR

 

CONTACT

 

THE

 

SOFTWARE

 

MANUFACTURER

 

FOR

 

TROUBLESHOOTING

 

INFORMATION

—

• Ensure that the program is compatible with the operating system installed on your 

computer.

• Ensure that your computer meets the minimum hardware requirements needed to 

run the software. See the software documentation for information.

• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.

B

ACK

 

UP

 

YOUR

 

FILES

 

IMMEDIATELY

U

SE

 

A

 

VIRUS

-

SCANNING

 

PROGRAM

 

TO

 

CHECK

 

THE

 

HARD

 

DRIVE

, 

FLOPPY

 

DISKS

, 

OR

 CD

S

S

AVE

 

AND

 

CLOSE

 

ANY

 

OPEN

 

FILES

 

OR

 

PROGRAMS

 

AND

 

SHUT

 

DOWN

 

YOUR

 

COMPUTER

 

THROUGH

 

THE

 

START

 

MENU

book.book  Page 38  Monday, September 22, 2008  1:55 PM

Summary of Contents for XPS 430

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS 430 Quick Reference Guide Model DC01L ...

Page 2: ...n this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo XPS and Xcelerator are trademarks of Dell Inc Intel Core and Intel SpeedStep are either trademarks or registered trademarks of Intel Corporation...

Page 3: ...anel Connectors 9 2 Setting Up Your Computer 11 Safety Instructions 11 Installing Your Computer in an Enclosure 11 Connecting to the Internet 13 Setting Up Your Internet Connection 13 Transferring Information to a New Computer 14 3 Specifications 15 4 Optimizing for Greater Performance 23 Understanding Intel SpeedStep Technology 23 ...

Page 4: ...3 Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista Operating System 34 Solving Problems 35 Power Problems 35 Memory Problems 36 Lockups and Software Problems 37 6 Reinstalling Your Operating System 39 Drivers 39 What Is a Driver 39 Identifying Drivers 40 Reinstalling Drivers and Utilities 40 Using the Drivers and Utilities media 41 Restoring Your Operating System 42 Us...

Page 5: ...tance 49 Technical Support and Customer Service 50 Online Services 50 AutoTech Service 51 Automated Order Status Service 51 Problems With Your Order 51 Product Information 51 Returning Items for Warranty Repair or Credit 52 Before You Call 52 Contacting Dell 54 Index 55 ...

Page 6: ...6 Contents ...

Page 7: ...and connectors on your computer see Specifications on page 15 Front View of the Computer 1 cover release latch 2 optical drive tray eject button 2 3 vents 4 power button 5 front panel connectors 6 3 5 inch flexbays 2 7 5 25 inch drive bays 2 8 hard drive activity light 1 2 8 4 3 5 7 6 ...

Page 8: ...8 About Your Computer Back View of the Computer 1 power connector 2 voltage selector switch 3 back panel connectors 4 card slots 3 2 1 4 ...

Page 9: ... 2 eSATA connector 3 S PDIF RCA connector 4 USB 2 0 connectors 3 5 link integrity light 6 network adapter connector 7 network activity light 8 surround sound connector 9 line in connector 10 line out headphone connector 11 S PDIF optical connector 12 center subwoofer LFE connector 13 side surround sound connector 14 USB 2 0 connectors 2 1 2 4 3 1 2 3 4 5 6 7 8 9 11 13 12 14 10 ...

Page 10: ...10 About Your Computer ...

Page 11: ...guidelines below when installing your computer in an enclosure NOTICE The operating temperature specifications indicated in this manual reflects the maximum ambient operating temperature The room ambient temperature needs to be a consideration when installing your computer in an enclosure For example if the ambient room temperature is at 25 C 77 F depending on your computer s specifications you on...

Page 12: ... Your Computer If your computer is installed in a corner on a desk or under a desk leave at least 5 1 cm 2 in clearance from the back of the computer to the wall to permit the airflow required for proper ventilation ...

Page 13: ...e modem connections that provide high speed Internet access through a satellite television system Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable or satellite modem connections Wireless connections that provide Internet access using WiFi WiMax or custom wireless technology If you are using a dial up connection...

Page 14: ...PPPoE or Dial up depending on how you want to connect Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection Chose Dial up if you will use a dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided...

Page 15: ...uad core processor Level 2 L2 cache Intel Core2 Duo 2 MB 4 MB or 6 MB Intel Core2 Extreme 4 MB or 8 MB Intel Core2 Quad 6 MB 8 MB or 12 MB Memory Type dual channel 1066 and 1333 MHz DDR3 non ECC memory only Memory connectors four Memory capacities 1 GB or 2 GB Minimum memory 2 GB Maximum memory 8 GB for a 64 bit operating system 4 GB for a 32 bit operating system Computer Information Chipset Intel...

Page 16: ...PCI Express connector two x1 connector size 36 pins connector data width maximum 1 PCI Express lane Bus throughput 1 GB s PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Bus throughput 32 GB s PCI Express Connector one x8 electrically configured for an x4 card Connector size 98 pins Connector data width maximum 8 PCI Express lanes Bus through...

Page 17: ...RJ 45 connector To attach your computer to a network or broadband device connect one end of a network cable to either a network port or your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network ...

Page 18: ...nd card use the connector on the card S PDIF optical connector Use the S PDIF optical connector to transmit digital audio without going through an analog audio conversion process On computers with a sound card use the connector on the card center subwoofer LFE connector Use the orange center subwoofer connector to attach a center speaker or a single subwoofer On computers with a sound card use the...

Page 19: ...otable USB devices It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards IEEE 1394 Firewire one front panel and one back panel 6 pin connector Use the IEEE 1394 connector for high speed data devices such as digital video cameras and external storage devices eSATA Use this connector to connect to external SATA storage devic...

Page 20: ...linking blue light indicates hard drive activity Rear of computer Link integrity light on the integrated network adapter green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer yellow light A good connection exists between a 1 GB 1000 Mbps network and the computer off no light The computer is ...

Page 21: ...ould not exceed 80 percent of the branch circuit rating Wattage 375 425 W Voltage see the safety instructions that shipped with your computer 115 V to 230 V Coin cell battery 3 V CR2032 lithium coin cell Physical Height 45 03 cm 17 08 in Width 187 cm 7 04 in Depth 450 cm 17 7 in Weight 12 7 kg 28 0 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Rel...

Page 22: ...rage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 Environmental continued ...

Page 23: ...e according to the task at hand When an application does not require full performance significant amounts of power can be saved Performance is designed to still be responsive with maximum processor performance being delivered when required and automatic power savings when possible Windows Vista automatically sets Intel Speedstep technologies in the Dell Recommended Balanced and Power Saver power p...

Page 24: ...24 Optimizing for Greater Performance ...

Page 25: ...rt is correctly installed If a peripheral device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s If an error message occurs in a program see the program s documentation NOTE The procedures in this document were written for the Windows default view...

Page 26: ...talled remove the modules reinstall one module see the Service Manual on the Dell Support website at support dell com and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see the Service Manual on ...

Page 27: ...dell com 3 If the problem persists contact Dell see Contacting Dell on page 54 5 Real time clock failure Possible battery failure or system board failure 1 Replace the battery see the Service Manual on the Dell Support website at support dell com 2 If the problem persists contact Dell see Contacting Dell on page 54 6 Video BIOS Test Failure Contact Dell For more information see Contacting Dell on ...

Page 28: ...ry in the memory has occurred Reseat the memory modules see the Service Manual on the Dell Support website at support dell com C Drive Error C Drive Failure The hard drive is not working or is not configured correctly Ensure that the hard drive is installed correctly in the computer and defined correctly in the system setup program see the Service Manual on the Dell Support website at support dell...

Page 29: ...BIOS POST Ensure that the drive is installed correctly in the computer and defined correctly in the system setup program see the Service Manual on the Dell Support website at support dell com Check the interface cable at both ends DMA Error DMA 1 Error DMA 2 Error Error in the DMA controller on the system board The keyboard or system board may need to be replaced HDD Controller Failure The BIOS ca...

Page 30: ...re that nothing is resting on the keyboard if a key appears to be stuck carefully pry it up If the problem persists you may need to replace the keyboard KB Interface Error An error occurred with the keyboard connector Ensure that nothing is resting on the keyboard if a key appears to be stuck carefully pry it up If the problem persists you may need to replace the keyboard No ROM Basic The operatin...

Page 31: ...ectrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press F12 immediately Select Diagnostics from the boot menu and press Enter NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE If you see a message stating that ...

Page 32: ...f you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Ent...

Page 33: ... Function Express Test Performs a quick test of system devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of system devices The test typically takes an hour or more Custom Test Use to test a specific device or customize the tests to be ru...

Page 34: ... the Microsoft Windows Vista Operating System If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem descript...

Page 35: ...the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and ...

Page 36: ... that the processor power cable is securely connected to the system board see the Service Manual on the Dell Support website at support dell com ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save an...

Page 37: ...at your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see the Service Manual on the Dell Support website at support dell com Your computer supports DDR3 memory For more information about the type of memory supported by your computer see Specifications on page 15 Run the Dell Diagnostics see Dell Diagnostics on page 31 Ensure...

Page 38: ...hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the...

Page 39: ...at only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities media may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Mi...

Page 40: ...ivers and Utilities on page 40 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver ...

Page 41: ...e Drivers and Utilities media 5 At the Welcome Dell System Owner screen click Next NOTE The Drivers and Utilities media displays drivers only for hardware that came installed in your computer If you installed additional hardware the drivers for the new hardware might not be displayed by the Drivers and Utilities media If those drivers are not displayed exit the Drivers and Utilities media program ...

Page 42: ...ropriate driver appears click the name of the driver OK Next 8 Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell Fa...

Page 43: ...apply if you set your Dell computer to the Windows Classic view Starting System Restore 1 Click Start 2 In the Start Search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen I...

Page 44: ... data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Dell Factory Image Restore 1 Turn on the computer When the Dell logo appears press F8 several times to access the Vista Advanced Boot Options window 2 Select Repair Your Computer The Sy...

Page 45: ...ollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows System Restore on page 43 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive ...

Page 46: ...pears 4 Restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system se...

Page 47: ...Service Code to direct your call when contacting support Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS Readme files NOTE Readme files may be included on your media t...

Page 48: ... End User License Agreement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Inte...

Page 49: ...port dell com for help with installation and troubleshooting procedures See Online Services on page 50 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 54 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service...

Page 50: ...your region or go to support dell com Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries only www dell ca Canada only You can access Dell Support through the following websites and e mail addr...

Page 51: ...k on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell on page 54 Problems With Your Order If you have a problem with your order such as missing parts wrong pa...

Page 52: ...valent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express ...

Page 53: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 54: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate servi...

Page 55: ...ology Guide 48 Desktop System Software 47 diagnostics beep codes 25 Dell 31 documentation Dell Technology Guide 48 Service Manual 48 drivers 39 about 39 Drivers and Utilities media 47 identifying 40 reinstalling 40 Drivers and Utilities media 47 dual graphics technology 23 E End User License Agreement EULA 48 ergonomics information 48 error messages beep codes 25 system 28 Express Service Code 47 ...

Page 56: ... messages system 28 O Online 50 operating system media 45 reinstalling 47 Operating System media 47 operating system product key 48 overclocking 23 P performance 23 phone numbers 54 power problems 35 power light conditions 35 printer connecting 13 setting up 13 problems beep codes 25 blue screen 38 computer crashes 37 38 computer stops responding 37 conflicts 34 Dell Diagnostics 31 general 37 memo...

Page 57: ...ll 54 system messages 28 System Restore 42 43 T telephone numbers 54 Terms and Conditions 48 transferring information to a new computer 14 troubleshooting 48 conflicts 34 Dell Diagnostics 31 Hardware Troubleshooter 34 restore to previous state 42 43 W Windows License label 48 Windows Vista Factory Image Restore 44 Program Compatibility Wizard 38 reinstalling 47 System Restore 43 Windows XP Device ...

Page 58: ...58 Index ...

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