14
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Troubleshooting
Problems
Possible causes
Possible solutions
Wireless
connection is lost
Previously paired
mouse no longer
works on the
computer
1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the battery is fully
charged.
• If the battery is exhausted,
replace it with a new one.
2. Turn the mouse off then on.
• Check if the battery status
light is flashing amber
10 times, indicating the
battery power is low. If the
battery is fully depleted,
the battery status light will
not turn on.
3. Restart your computer.
