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Dell WD19 Dual Cable, User Manual

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Table 17. Symptoms and solutions (continued)

Symptoms

Suggested solutions

15. Undersized power adapter warning message that is displayed
and cable LED are off.

•

The docking connector has disconnected from the system's
Thunderbolt ports. Reconnect the docking cable from the
system, wait for 15 seconds or more, and then dock again.

16. No external display. USB or data and cable LED is off.

•

The docking connector has disconnected from the system's
Thunderbolt ports. Reconnect the docking connector.

•

Undock and reboot the system if the above steps do not work.

17. When system or dock is moved the cable LED turns off.

•

Avoid moving the system/dock when the docking cable is
connected to the system.

18. With Ubuntu 18.04, WIFI will be turned off when the docking
station is connected to the system and the WIFI turns On again
after rebooting the system.

•

Please uncheck the option 

Control WLAN radio

 in BIOS.

•

Option is available in - Settings -> Power Management ->
Wireless Radio Control.

40

Troubleshooting the Dell Thunderbolt Docking Station WD19TB

Summary of Contents for WD19 Dual Cable

Page 1: ...Dell Docking Station WD19 Thunderbolt User Guide Regulatory Model K20A Regulatory Type K20A001 July 2020 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...computer 21 Configuring your Monitors 21 Display bandwidth 22 Display Resolution Table 22 Chapter 9 Removing the USB Type C cable module 25 Chapter 10 Technical specifications 29 LED Status Indicators 29 Power Adapter LED 29 Docking Status Indicator 29 Docking specifications 29 Input Output I O Connectors 31 Dell ExpressCharge and ExpressCharge boost overview 31 Chapter 11 Dell docking station fir...

Page 4: ... without having to plug each one into the computer CAUTION Update your computer s BIOS graphic drivers Thunderbolt driver Thunderbolt firmware and the Dell Thunderbolt Docking Station WD19TB drivers to the latest versions available at www dell com support BEFORE using the docking station Older BIOS versions and drivers could result your computer not recognizing the docking station or not functioni...

Page 5: ...that you have received all the components and contact Dell see your invoice for contact information if something is missing Table 1 Package contents Contents Specifications 1 Docking station with USB Type C cable 2 Power adapter 3 Power cord Quick Setup Guide QSG 2 Package contents 5 ...

Page 6: ...Table 1 Package contents continued Contents Specifications Safety Environmental and Regulatory Information 6 Package contents ...

Page 7: ...Supported or Thunderbolt port Recommended over USB Type C designed to support the docking station NOTE Dell Docking stations are supported with select Dell systems See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking 3 Hardware requirements 7 ...

Page 8: ...n If you connect the Dell Thunderbolt Docking Station WD19TB to supported Dell computers the dock button works like your computer s power button and you can use it to power on sleep force shutdown the computer NOTE The dock button is not functional when connected to unsupported Dell computers or non Dell computers 4 8 Identifying Parts and Features ...

Page 9: ...Figure 2 Front view 1 USB 3 1 Gen1 Gen2 Type C port 2 USB 3 1 Gen1 port with PowerShare 3 Audio headset port Figure 3 Left view 1 Wedge shaped lock slot Identifying Parts and Features 9 ...

Page 10: ...I2 0 port 4 USB 3 1 Gen1 Gen2 Type C port with DisplayPort 1 4 5 USB 3 1 Gen1 port 2 6 Network connector RJ 45 7 Power connector 8 Type C with Thunderbolt 3 port connected to a Thunderbolt 3 host Type C USB2 0 port connected to a non Thunderbolt host 10 Identifying Parts and Features ...

Page 11: ...Figure 5 Bottom view 1 Service tag label Identifying Parts and Features 11 ...

Page 12: ...n is supported on Dell Precision XPS and Latitude notebooks Alternatively Dell recommends installing the following BIOS firmware and drivers step by step in the prescribed order to ensure optimal performance Search for your system model name under Select a Product selection or enter the service tag of your system to locate the Drivers Downloads page on the Dell support website www dell com support...

Page 13: ...Quick Setup of Hardware Steps 1 Update your system s BIOS graphics and drivers from www dell com support drivers 6 Quick Setup of Hardware 13 ...

Page 14: ... 7 4 mm DC in power input on the Dell Thunderbolt Docking Station WD19TB Figure 6 Connecting the AC Adapter 3 Connect the USB Type C connector to the computer Update the Dell Thunderbolt Docking Station WD19TB firmware from www dell com support drivers 14 Quick Setup of Hardware ...

Page 15: ...Figure 7 Connecting the USB Type C connector 4 Connect multiple displays to the docking station as needed Figure 8 Connecting the multiple displays Quick Setup of Hardware 15 ...

Page 16: ...nderbolt Driver Setting Steps 1 Connect the Thunderbolt Device to the system The Thunderbolt icon appears in the system tray 2 An Authentication window pops up for the user to select the connection setting 3 Right click on the Thunderbolt icon to View Attached Thunderbolt Devices 7 16 Thunderbolt Settings and Security Options ...

Page 17: ...4 Right click on the Thunderbolt Icon to view Thunderbolt Settings Thunderbolt Settings and Security Options 17 ...

Page 18: ...5 Click Details to view Thunderbolt driver firmware version details 18 Thunderbolt Settings and Security Options ...

Page 19: ...evices connected to the Thunderbolt adapter port prior to booting the system can be used in pre boot As long as the device remains connected it will continue to function within the operating system regardless of the Security Level set in BIOS 3 Enable Thunderbolt Adapter Pre boot Modules Disabled by default When enabled this setting will allow PCIe devices that are connected through a Thunderbolt ...

Page 20: ...capable peripherals from connecting to a PC thereby preventing a potential HW spoofing of an approved device to generate a DMA exploit beyond what is prevented with SL1 DisplayPort Only Automatically connect to DisplayPort devices only No Thunderbolt adapter or PCIe devices are allowed to connect In the BIOS of a Dell Thunderbolt enabled PC you will be able to configure the security settings of th...

Page 21: ...1 For nVidia Discrete Graphics solutions on the supported Dell systems a First install the Intel Media Adapter Graphics Driver applicable to your computer b Second install the nVidia Discrete Graphics Driver applicable to your computer 2 For AMD Discrete Graphics solutions on the supported Dell systems a First install the Intel Media Adapter Graphics driver applicable to your computer b Second ins...

Page 22: ...isplay bandwidth Resolution Minimum bandwidth required 1 x FHD 1920 x 1080 display 60 Hz 3 2 Gbps 1 x QHD 2560 x 1440 display 60 Hz 5 6 Gbps 1 x 4K 3840 x 2160 display 30 Hz 6 2 Gbps 1 x 4K 3840 x 2160 display 60 Hz 12 5 Gbps Display Resolution Table Table 4 WD19TB for Non Thunderbolt systems Display Port Available Bandwidth Single Display maximum resolution Dual Display maximum resolution Triple ...

Page 23: ...MFDP Type C USB Type C TB 4K 3840 x 2160 60 Hz DP1 4 DP1 4 QHD 2560 x 1440 60 Hz DP1 4 HDMI2 0 QHD 2560 x 1440 60 Hz DP1 4 MFDP Type C QHD 2560 x 1440 60 Hz DP1 4 USB Type C TB 4K 3840 x 2160 60 Hz HDMI2 0 USB Type C TB 4K 3840 x 2160 60 Hz MFDP Type C USB Type C TB 4K 3840 x 2160 60 Hz DP1 4 DP1 4 HDMI2 0 3 x QHD 2560 x 1440 60 Hz DP1 4 DP1 4 MFDP Type C 3 x QHD 2560 x 1440 60 Hz DP1 4 DP1 4 USB ...

Page 24: ...Control Panel NOTE Linux operating system is unable to physically turn off built in display the external display numbers will be one less than the display numbers listed in above tables If the Display Port Data Rate is HBR2 then the maximum resolution that Linux supports is 8192 x 8192 counted with built in display plus external display WD19TB for Thunderbolt systems with HBR2 1 If the built in di...

Page 25: ... Prerequisites The Dell Thunderbolt Docking Station WD19TB is shipped with the USB Type C cable attached To remove change the cable module follow these steps Steps 1 Turn over the docking station 9 Removing the USB Type C cable module 25 ...

Page 26: ...2 Remove the two M2 5 x 5 screws 1 and turn over the docking station 2 26 Removing the USB Type C cable module ...

Page 27: ...3 Gently pull the cable module away from the docking station Removing the USB Type C cable module 27 ...

Page 28: ...4 Lift and remove the USB Type C cable module from its connector inside the docking station 28 Removing the USB Type C cable module ...

Page 29: ...r Docking station is receiving power from power adapter Flash three times Table 8 Cable LED Indicators State LED Behavior USB Type C host supports video data power On USB Type C host does not support video data power Off will not illuminate Table 9 RJ 45 LED Indicators Link Speed Indicators Ethernet Activity Indicator 10 Mb Green Amber Flashing 100 Mb Amber 1 Gb Green Orange Docking specifications...

Page 30: ...5 W 5 V max 15 W Rear Thunderbolt Type C Port 3 A 5 V max 15 W DC in Port 7 4 mm DC in port x1 USB Type C cable length 0 8 m Power delivery Dell systems 130 W power capability to Dell systems with 180 W AC adapter Non Dell systems Maximum 90 W to Non Dell system with 180 W AC adapter Button Sleep Wakeup Power button Table 11 Environment specifications Feature Specifications Temperature range Opera...

Page 31: ...adset connector x 1 Line out connector x 1 Dell ExpressCharge and ExpressCharge boost overview Dell ExpressCharge enables an empty battery to charge to 80 in about one hour when the system is turned off and to 100 in approximately two hours Dell ExpressCharge Boost enables an empty battery to charge to 35 in 15 minutes Metrics are created for system off given charge time with the system on has var...

Page 32: ...system and start the tool in administrative mode 1 Wait for all the information to be entered in the various Graphical User Interface GUI panes 2 Update and Exit buttons are displayed in the bottom right corner Click the Update button 3 Wait for all the component firmware update to complete A progress bar is displayed in the bottom 11 32 Dell docking station firmware update ...

Page 33: ...play utility version componentsvers Display current version of all dock firmware components For IT professionals and engineers to get more information about the following technical topics see the Dell Docking Station WD19TB Administrator s Guide Step by step stand alone DFU Dock Firmware Update and driver update utilities Using DCU Dell Command Update for driver download Dell docking station firmw...

Page 34: ... Dock asset management locally and remotely through DCM Dell Command Monitor and SCCM System Center Configuration Manager 34 Dell docking station firmware update ...

Page 35: ...Dell Thunderbolt Docking Station WD19TB can charge your mobile or power bank even without being connected to the system Just make sure your dock is connected to external power The dock fan will rotate automatically if the dock gets too warm This is normal working condition 6 Why am I asked to approve Thunderbolt Devices after the Windows logon and what should I do This is for Thunderbolt security ...

Page 36: ...ock is designed to operate on AC power only and it does not support system power source back powered by system Type C port A power loss event will make all devices on the dock fail to work Even when you restore the AC power the dock may still not function properly because the dock still needs to negotiate proper power contract with the system s Type C port and establish a system EC to dock EC conn...

Page 37: ...port See the Display Resolution Table for more information about maximum resolution capacity If your monitor is connected to the docking station the video output on your system may be disabled You can enable the video output using the Windows Control Panel or see the User Guide of your system If only one monitor is shown while the other is not go to Windows Display Properties and under Multiple Di...

Page 38: ... latest BIOS and drivers for your system and the docking station are installed on your system If your BIOS Setup has a USB Enabled Disabled option ensure it is set to Enabled Verify if the device is detected in Windows Device Manager and that the correct device drivers are installed Ensure that the docking station is connected securely to the notebook system Try to disconnect and reconnect the doc...

Page 39: ...Information page of the Dell BIOS Setup when the Thunderbolt 3 Type C cable is connected 1 Ensure the Dell Thunderbolt Docking Station WD19TB is connected properly to its own adapter 130 W or 180 W 2 Ensure the cable LED of your docking station is ON 3 Disconnect and re connect the Thunderbolt 3 Type C cable to your system 13 Peripherals connected to the docking station do not work in a pre OS env...

Page 40: ...nnected from the system s Thunderbolt ports Reconnect the docking connector Undock and reboot the system if the above steps do not work 17 When system or dock is moved the cable LED turns off Avoid moving the system dock when the docking cable is connected to the system 18 With Ubuntu 18 04 WIFI will be turned off when the docking station is connected to the system and the WIFI turns On again afte...

Page 41: ...and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropr...

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