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For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Table 9. LED codes

Diagnostic light codes

Problem description

2,1

Processor failure

2,2

System board: BIOS or ROM (Read-Only Memory) failure

2,3

No memory or RAM (Random-Access Memory) detected

2,4

Memory or RAM (Random-Access Memory) failure

2,5

Invalid memory installed

2,6

System-board or chipset error

2,7

Display failure

3,1

Coin-cell battery failure

3,2

PCI, video card/chip failure

3,3

Recovery image not found

3,4

Recovery image found but invalid

3,5

Power-rail failure

3,6

System BIOS Flash incomplete

3,7

Management Engine (ME) error

Camera status light:

Indicates whether the camera is in use.

•

Solid white — Camera is in use.

•

Off — Camera is not in use.

Caps Lock status light:

Indicates whether Caps Lock is enabled or disabled.

•

Solid white — Caps Lock enabled.

•

Off — Caps Lock disabled.

Flashing BIOS (USB key)

Steps

1. Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information see the knowledge base article

www.dell.com/support

3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press

F12

when the Dell logo is displayed on the screen.

6. Boot to the USB drive from the

One Time Boot Menu

.

7. Type the BIOS setup program filename and press

Enter

.

8. The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Flashing the BIOS

About this task

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to flash the BIOS:

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Summary of Contents for Vostro 3490

Page 1: ...Dell Vostro 3490 Service Manual Regulatory Model P89G Regulatory Type P89G005 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 07 Rev A00 ...

Page 3: ...y 16 Memory modules 17 Removing the memory module 17 Installing the memory module 18 WLAN card 19 Removing the WLAN card 19 Installing the WLAN card 20 Solid state drive Intel Optane 21 Removing the M 2 2230 Solid state drive 21 Installing the M 2 2230 Solid state drive 22 Removing the M 2 2280 Solid state drive or Intel Optane memory Optional 24 Installing the M 2 2280 Solid state drive or Intel ...

Page 4: ...utton 55 Installing the power button 56 System board 57 Removing the system board 57 Installing the system board 60 Power adapter port 62 Removing the power adapter port 62 Installing the power adapter port 63 Display bezel 64 Removing the display bezel 64 Installing the display bezel 66 Camera 68 Removing the camera 68 Installing the camera 69 Display panel 70 Removing the display panel 70 Instal...

Page 5: ...reen 90 System logs 91 SupportAssist System Resolution 91 System and setup password 91 Assigning a system setup password 91 Deleting or changing an existing system setup password 92 4 Troubleshooting 93 Enhanced Pre Boot System Assessment ePSA diagnostics 93 Running the ePSA diagnostics 93 System diagnostic lights 93 Flashing BIOS USB key 94 Flashing the BIOS 94 Backup media and recovery options 9...

Page 6: ...g a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a ...

Page 7: ...n unpacking a static sensitive component from its shipping carton do not remove the component from the anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ESD field service ki...

Page 8: ...rotection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive components Transpo...

Page 9: ...ovides the list of screws that are used for securing different components Table 1 Screw list Component Screw type Quantity Screw image Base cover M2 5x6 6 NOTE Screw color may vary depending on the configuration ordered Battery M2x3 4 Display panel M2x2 4 System Fan M2x5 2 VGA daughterboard M2x3 2 Hard drive assembly M2x3 4 Hard drive bracket M3x3 4 Heat sink discrete M2x3 3 Hinges M2 5x2 5 10 I O...

Page 10: ...d state drive M2x2 1 Solid state drive M2x3 1 System board M2x4 1 Touchpad M2x2 6 Wireless card bracket M2x3 1 Secure Digital Card Removing the Secure Digital card Prerequisites 1 Follow the procedure in Before working inside your computer Steps 1 Push the secure digital card to release it from the computer 2 Slide the secure digital card out of the computer 10 Removing and installing components ...

Page 11: ...talling the Secure Digital card Steps 1 Slide the secure digital into the slot until it clicks into place 2 Follow the procedures in After working inside your computer Removing and installing components 11 ...

Page 12: ... the procedure in before working inside your computer 2 Remove the SD memory card Steps 1 Loosen the three captive screws 1 2 Remove the six M2 5x6 screws that secure the base cover to the palmrest and keyboard assembly 2 12 Removing and installing components ...

Page 13: ... the base cover from the top right corner 1 and continue to open the right side of the base cover 2 4 Lift the left side of the base cover and remove it off the system 3 Removing and installing components 13 ...

Page 14: ... and keyboard assembly 1 2 Press the right side of the base cover until it snaps into place 2 3 3 Tighten the three captive screws and replace the six M2 5x6 screws that secure the base cover to the palmrest and keyboard assembly 1 2 14 Removing and installing components ...

Page 15: ...of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dangerous In such an instance contact for ass...

Page 16: ...ws that secure the battery to the palmrest and keyboard assembly 2 3 Lift the battery off the palmrest and keyboard assembly 3 Installing the battery Steps 1 Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly 1 2 Replace the four M2x3 screws that secure the battery to the palmrest and keyboard assembly 2 3 Connect the battery cable to the system board 3...

Page 17: ...requisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Pry the clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the memory module slot 2 Removing and installing components 17 ...

Page 18: ...e with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 1 3 Press the memory module down until the clips secure it 2 NOTE If you do not hear the click remove the memory module and reinstall it 18 Removing and installing components ...

Page 19: ...e working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Remove the single M2x3 screw that secures the WLAN card bracket to the system board 1 2 Slide and remove the WLAN card bracket that secures the WLAN cables 2 3 Disconnect the WLAN cables from the connectors on the WLAN card 3 4 Lift the WL...

Page 20: ...ps 1 Insert the WLAN card into the connector on the system board 1 2 Connect the WLAN cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN cables to the WLAN card 3 4 Replace the single M2x3 screw to secure the WLAN bracket to the WLAN card 4 20 Removing and installing components ...

Page 21: ...e procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Loosen the captive screw that secures the thermal plate to the palmrest and keyboard assembly 1 2 Remove the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 2 3 Slide and remove th...

Page 22: ...thermal plate 1 6 Lift the solid state drive off the thermal plate 2 Installing the M 2 2230 Solid state drive Steps 1 Place the solid state drive into the thermal plate slot 1 2 Replace the single M2x2 screw that secures the solid state drive to the thermal plate 2 22 Removing and installing components ...

Page 23: ... that secures the thermal plate to the palmrest and keyboard assembly 3 6 Replace the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 4 Next steps 1 Connect the battery cable to the connector on the system board 2 Replace the base cover 3 Replace the SD memory card 4 Follow the procedure in after working inside your computer Removing and installing components...

Page 24: ... palmrest and keyboard assembly 2 3 Slide and remove the thermal plate from the solid state drive Intel Optane slot 3 4 Slide and lift the solid state drive Intel Optane off the palmrest and keyboard assembly 4 Installing the M 2 2280 Solid state drive or Intel Optane memory Optional Steps 1 Slide and insert the tab of the solid state drive Intel Optane into the solid state drive Intel Optane slot...

Page 25: ...king inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Using a plastic scribe gently pry the coin cell battery out of the slot on the I O board 1 2 2 Installing the coin cell battery Steps 1 With the positive side facing up insert the coin cell battery into the battery socket on the I O board 1 2 P...

Page 26: ...ollow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Lift the latch and disconnect the hard drive cable from the system board 1 2 Remove the four M2x3 screws that secure the hard drive assembly to the palm rest and keyboard assembly 2 3 Lift the hard drive assembly along with its cable off the palm rest and keyb...

Page 27: ...ct the interposer from the hard drive 5 Remove the four M3x3 screws that secure the hard drive bracket to the hard drive 1 6 Lift the hard drive bracket off the hard drive 2 Removing and installing components 27 ...

Page 28: ... the screw holes on the hard drive bracket with the screw holes on the hard drive 1 2 Replace the four M3x3 screws that secure the hard drive bracket to the hard drive 2 3 Connect the interposer to the hard drive 28 Removing and installing components ...

Page 29: ...secure the hard drive assembly to the palm rest and keyboard assembly 2 6 Connect the hard drive cable to the system board and close the latch to secure the cable 3 Next steps 1 Replace the battery 2 Replace the base cover 3 Replace the SD memory card 4 Follow the procedure in after working inside your computer Removing and installing components 29 ...

Page 30: ... connector on the system board 5 Remove the hard drive assembly Steps 1 Disconnect the display cable and fan cable from the system board 1 2 2 Unroute the display cable from the routing guides on the fan 1 3 3 Remove the two M2x5 screws that secure the fan to the palm rest and keyboard board assembly 1 4 Lift the fan off the palm rest and keyboard board assembly 2 30 Removing and installing compon...

Page 31: ...Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly 1 2 Replace the two M2x5 screws that secure the fan to the palm rest and keyboard board assembly 2 Removing and installing components 31 ...

Page 32: ...ay cable through the routing guides on the fan 1 4 Connect the display cable and fan cable to the system board 2 3 Next steps 1 Replace the hard drive assembly 2 Replace the battery 32 Removing and installing components ...

Page 33: ...he battery 5 Remove the hard drive assembly 6 Remove the system fan Steps 1 Loosen the four captive screws that secure the heatsink to the system board 1 NOTE Loosen the screws in the order of the callout numbers 1 2 3 4 as indicated on the heatsink 2 Lift the heatsink off the system board 2 Installing the heatsink UMA Steps 1 Place the heatsink on the system board and align the screw holes on the...

Page 34: ...uter Removing the heatsink discrete Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Loosen the four captive screws that secure the heatsink to the system board 1 NOTE Loosen the screws in the order of the callout numbers 1 2 3 4 as indicated ...

Page 35: ... on the heatsink with the screw holes on the system board 1 2 Replace the three M2x3 screws that secure the heatsink to the system board 2 3 In sequential order as indicated on the heatsink tighten the four captive screws that secure the heatsink to the system board 3 Removing and installing components 35 ...

Page 36: ... 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Disconnect the VGA daughterboard cable from the VGA daughterboard 1 2 Remove the two M2x3 screws that secure the VGA daughterboard to the palm rest and keyboard assembly 2 3 Lift the VGA daughterboard away f...

Page 37: ... on the VGA daughterboard with the screw holes on the palm rest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the VGA daughterboard on the palm rest and keyboard assembly 2 3 Connect the VGA daughterboard cable to the VGA daughterboard 3 Removing and installing components 37 ...

Page 38: ...akers Removing the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the M 2 SSD Steps 1 Disconnect the speaker cable from the system board 1 2 Unroute and remove the speaker cable from the routing guides on palm rest and keyboard assembly 2 38 Removing and installing components ...

Page 39: ...3 Lift the speakers along with the cable off the palm rest and keyboard assembly 3 Removing and installing components 39 ...

Page 40: ...re replacing the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 1 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 1 3 Connect the speaker cable to the system board 2 40 Removing and installing components ...

Page 41: ...ollow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the speakers Steps 1 Open the latch and disconnect the hard drive cable from the system board 1 2 Open the latch and disconnect the I O board cable from the system board 2 3 Peel the I O board cable from the palm rest and keyboard assembly 3 Removing and inst...

Page 42: ... the two M2x4 screws that secure the I O board to the palm rest and keyboard assembly 1 5 Lift the I O board along with the cable off the palm rest and keyboard assembly 2 42 Removing and installing components ...

Page 43: ... secure the I O board to the palm rest and keyboard assembly 2 3 Adhere the I O board cable to the palm rest and keyboard assembly 1 4 Connect the I O board cable to the system board and close the latch to secure the cable 2 5 Connect the hard drive cable to the system board and close the latch to secure the cable 3 Removing and installing components 43 ...

Page 44: ... the touch pad assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the two M2x2 screws that secure the touch pad bracket to the palmrest and keyboard assembly 1 2 Lift the touch pad bracket off the palm rest and keyboard assembly 2 44 Removing and installing components ...

Page 45: ...4 Peel the tape that secures the touch pad to the palmrest and keyboard assembly 2 5 Remove the four M2x2 screws that secure the touch pad to the palmrest and keyboard assembly 1 6 Lift the touch pad off the palmrest and keyboard assembly 2 Removing and installing components 45 ...

Page 46: ...able on the palm rest and keyboard assembly and the gap on either sides of the touch pad is equal Steps 1 Place the touch pad into the slot on the palmrest and keyboard assembly 1 2 Replace the four M2x2 screws that secure the touch pad to the palmrest and keyboard assembly 2 46 Removing and installing components ...

Page 47: ...ble into its connector on the system board and close the latch to secure the cable 2 5 Place the touch pad bracket into the slot on the palmrest and keyboard assembly 1 6 Replace the two screws M2x2 that secure the touch pad bracket to the palmrest and keyboard assembly 2 Removing and installing components 47 ...

Page 48: ...Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board 5 Remove the WLAN 6 Remove the hard drive assembly Steps 1 Peel off the tape securing the wireless antenna from the system board 1 2 Unroute the display cable from the routing guides on the palmrest and keyboard assembly 2 3 Unroute the display cable from the routing guides on th...

Page 49: ...4 Remove the four M2 5x6 screws that secure the left and right hinges to the system board and palmrest and keyboard assembly Removing and installing components 49 ...

Page 50: ... keyboard assembly at an angle 6 Slide and remove the palmrest and keyboard assembly off the display assembly 7 After performing all the preceding steps you are left with display assembly 50 Removing and installing components ...

Page 51: ...mum before replacing the display assembly on the palmrest and keyboard assembly Steps 1 Align and place the palmrest and keyboard assembly under the hinges on the display assembly 1 2 Press the hinges down on the system board and palmrest and keyboard assembly 2 Removing and installing components 51 ...

Page 52: ...t hinges to the system board and palmrest and keyboard assembly 4 Route the display cable through the routing guides on the palmrest and keyboard assembly 1 2 5 Connect the display cable to the connector on the system board 3 52 Removing and installing components ...

Page 53: ... after working inside your computer Power button board Removing the power button board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board 5 Remove the WLAN 6 Remove the system fan 7 Remove the hard drive assembly 8 Remove the VGA daughterboard 9 Remove ...

Page 54: ...long with the cable off the palmrest and keyboard assembly 4 Installing the power button board Steps 1 Place the power button board into the slot on the palmrest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the power button board to the palmrest and keyboard assembly 2 3 Affix the power button cable to the palmrest and keyboard assembly 3 4 Slide the power button cable to the ...

Page 55: ... 9 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board 5 Remove the WLAN 6 Remove the hard drive assembly 7 Remove the system fan 8 Remove the VGA daughterb...

Page 56: ...Steps Lift the power button off the palmrest and keyboard assembly Installing the power button Steps Using the alignment posts align and place the power button on the palmrest and keyboard assembly 56 Removing and installing components ...

Page 57: ... the SD memory card 10 Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the SSD 7 Remove the hard drive assembly 8 Remove the system fan 9 Remove the heatsink 10 Remove the di...

Page 58: ... Power cable 2 c IO board cable 3 d Touchpad cable 4 e Keyboard cable 5 f Speaker cable 6 2 Remove the single M2x4 screw that secures the system board to the palmrest and keyboard assembly 1 3 Flip the system board off the palmrest and keyboard assembly 2 58 Removing and installing components ...

Page 59: ...4 Disconnect the VGA daughterboard cable from the system board 1 5 Lift the system board off the palm rest and keyboard assembly 2 Removing and installing components 59 ...

Page 60: ... place the system board on the palmrest and keyboard assembly 2 3 Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly 1 4 Replace the single M2x4 screw that secures the system board to the palmrest and keyboard assembly 2 60 Removing and installing components ...

Page 61: ...onnect the following cables to the system board a Speaker cable 1 b Keyboard cable 2 c Touchpad cable 3 d IO board cable 4 e Power cable 5 f Power adapter port cable 6 Removing and installing components 61 ...

Page 62: ...8 Replace the battery 9 Replace the base cover 10 Replace the SD memory card 11 Follow the procedure in after working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the memory 62 Removing and installing components ...

Page 63: ...d assembly 1 2 Peel the adhesive off the power adapter port cable 2 3 Lift the power adapter port along with its cable off the palmrest and keyboard assembly 3 Installing the power adapter port Steps 1 Place the power adapter port into the slot on the palmrest and keyboard assembly 1 2 Replace the single M2x3 screw that secures the power adapter port to the palmrest and keyboard assembly 2 3 Affix...

Page 64: ...the SSD 8 Replace the memory 9 Replace the WLAN 10 Replace the battery 11 Replace the base cover 12 Replace the SD memory card 13 Follow the procedure in after working inside your computer Display bezel Removing the display bezel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 64 Removing and installing components ...

Page 65: ...tem fan 10 Remove the heatsink 11 Remove the display assembly Steps 1 Push both sides of the display hinge cover and lift it from the display back cover and antenna assembly 2 Pry the display bezel to release it from the display back cover and antenna assembly 1 3 Lift the display bezel off the display back cover and antenna assembly 2 Removing and installing components 65 ...

Page 66: ...Installing the display bezel Steps 1 Align the display bezel with the display back cover and antenna assembly and then gently snap the display bezel into place 1 2 66 Removing and installing components ...

Page 67: ...2 Insert the tabs on the display hinge cover to the slots on the display back cover and antenna assembly 3 Snap the display hinge cover into place Removing and installing components 67 ...

Page 68: ...attery cable to the connector on the system board 9 Replace the base cover 10 Replace the SD memory card 11 Follow the procedure in after working inside your computer Camera Removing the camera Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 68 Removing and installing components ...

Page 69: ...amera off the display back cover and antenna assembly 1 2 Disconnect the camera cable from the camera module 2 3 Lift the camera module from the display back cover and antenna assembly 3 Installing the camera Steps 1 Connect the camera cable to the camera module 1 2 Using the alignment post adhere the camera module on the display back cover and antenna assembly 2 Removing and installing components...

Page 70: ...AN 8 Replace the battery 9 Replace the base cover 10 Replace the SD memory card 11 Follow the procedure in after working inside your computer Display panel Removing the display panel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 70 Removing and installing components ...

Page 71: ...that secure the display panel to the display back cover and antenna assembly 1 2 Lift the display panel and turn it over 2 3 Peel the tape that secures the display cable to the back of the display panel 1 4 Lift the latch and disconnect the display cable from the display panel cable connector 2 5 Lift the display panel away from the display back cover and antenna assembly 3 Removing and installing...

Page 72: ...onnect the display cable to the connector at the back of the display panel and close the latch to secure the cable 1 2 Adhere the tape that secures the display cable to the back of the display panel 2 72 Removing and installing components ...

Page 73: ...enna assembly 3 4 Align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 1 5 Replace the four M2x2 screws that secure the display panel to the display back cover and antenna assembly 2 Removing and installing components 73 ...

Page 74: ...D 8 Replace the WLAN 9 Replace the battery 10 Replace the base cover 11 Replace the SD memory card 12 Follow the procedure in after working inside your computer Display hinges Removing the display hinges Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 74 Removing and installing components ...

Page 75: ...rews that secure the hinges to the display back cover and antenna assembly 1 2 Lift the hinges and brackets off the display back cover and antenna assembly 2 Installing the display hinges Steps 1 Align the screw holes on the hinges and brackets with the screw holes on the display back cover and antenna assembly 1 2 Replace the 10 M2 5x2 5 screws that secure the hinges to the display back cover and...

Page 76: ... Replace the SSD 9 Replace the WLAN 10 Replace the battery 11 Replace the base cover 12 Replace the SD memory card 13 Follow the procedure in after working inside your computer Display cable Removing the display cable Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 76 Removing and installing compon...

Page 77: ...able and the display cable from the routing guides on the display back cover and antenna assembly 1 2 Lift the camera cable and the display cable off the display back cover and antenna assembly 2 Installing the display cable Steps 1 Place the display cable and camera cable on the display back cover and antenna assembly 1 2 Route the display cable and camera cable through the routing guides on the ...

Page 78: ...eplace the heatsink 9 Replace the SSD 10 Replace the WLAN 11 Replace the battery 12 Replace the base cover 13 Replace the SD memory card 14 Follow the procedure in after working inside your computer Display back cover and antenna assembly Removing the display back cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 78 Removing and installin...

Page 79: ...tem fan 9 Remove the heatsink 10 Remove the display assembly 11 Remove the display bezel 12 Remove the camera 13 Remove the display panel 14 Remove the display hinges 15 Remove the display cable About this task After performing all the preceding steps you are left with the display back cover Removing and installing components 79 ...

Page 80: ...isplay panel 4 Replace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Replace the hard drive assembly 8 Replace the system fan 9 Replace the heatsink 10 Replace the SSD 11 Replace the WLAN 12 Replace the battery 13 Replace the base cover 14 Replace the SD memory card 15 Follow the procedure in after working inside your computer 80 Removing and installing components ...

Page 81: ...ive assembly 11 Remove the system fan 12 Remove the heatsink 13 Remove the VGA daughterboard 14 Remove the IO board 15 Remove the touchpad 16 Remove the display assembly 17 Remove the power button board 18 Remove the power button 19 Remove the display hinges 20 Remove the power adapter port 21 Remove the system board About this task After performing the preceding steps you are left with the palmre...

Page 82: ...82 Removing and installing components ...

Page 83: ...you are attempting to boot to a particular device or to bring up the diagnostics for the system Using the boot menu does not make any changes to the boot order stored in the BIOS The options are UEFI Boot Windows Boot Manager Other Options BIOS Setup BIOS Flash Update Diagnostics Change Boot Mode Settings Navigation keys NOTE For most of the System Setup options changes that you make are recorded ...

Page 84: ...equence Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list Advanced Boot Options Allows you to select the Legacy Option ROMs option when in UEFI boot mode By default no option is selected Enable Legacy Option ROMs Enable Attempt Legacy Boot UEFI Boot Path Security This option controls whether or not the system will pro...

Page 85: ...The LCD brightness is independent for battery and AC adapter It can be set using the slider NOTE The video setting is visible only when a video card is installed into the system Security Table 4 Security Option Description Admin Password Allows you to set change and delete the admin password System Password Allows you to set change and delete the system password Strong Password This option lets yo...

Page 86: ...ault Choose any one option Disabled Enabled default Computrace R This field lets you Activate or Disable the BIOS module interface of the optional Computrace Service from Absolute Software Enables or disables the optional Computrace service designed for asset management Deactivate Disable Activate This option is selected by default OROM Keyboard Access This option determines whether users are able...

Page 87: ... selected key Reset All Keys Resets to default setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Intel Software Guard Extensions Table 6 Intel Software Guard Extensions Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code storing...

Page 88: ...Technology Enable Intel Speed Shift Technology Default setting Enabled Auto On Time Allows you to set the time at which the computer must turn on automatically The options are Disabled Every Day Weekdays Select Days Default setting Disabled USB Wake Support Allows you to enable USB devices to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected I...

Page 89: ...r disable the system setup BIOS warning messages when you use certain power adapters Default setting Enable Adapter Warnings Numlock Enable Allows you to enable the Numlock option when the computer boots Enable Network This option is enabled by default Fn Lock Options Allows you to let hot key combinations Fn Esc toggle the primary behavior of F1 F12 between their standard and secondary functions ...

Page 90: ...etooth All the options are enabled by default NOTE For WLAN enable or disable controls are tied together and they cannot be enabled or disabled independently Wireless Device Enable Allows you to enable or disable the internal wireless devices WLAN Bluetooth All the options are enabled by default Maintenance screen Option Description Service Tag Displays the Service Tag of your computer Asset Tag A...

Page 91: ...st enter to access and make changes to the BIOS settings of your computer You can create a system password and a setup password to secure your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assi...

Page 92: ...Setup password if the Password Status is Locked About this task To enter the System Setup press F2 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system ...

Page 93: ...r 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic ...

Page 94: ... Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Flashing BIOS USB key Steps 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more...

Page 95: ...more information see Dell Windows Backup Media and Recovery Options WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps ...

Page 96: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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