Dell UltraSharp UP3017 User Manual Download

Page: 57 / 61

Troubleshooting

Specific

Symptoms

What You

Experience

Possible Solutions

No image
when using DP
connection to
the PC

Black screen

• Verify which DP standard (DP 1.1a or DP 1.2) is

your Graphics Card certified to. Download and
install the latest graphics card driver.

• Some DP 1.1a graphics card cannot support
DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select

key for 8 sec to change the monitor setting from
DP 1.2 to DP 1.1a.

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

USB interface is
not working

USB peripherals
are not working

• Check that your monitor is turned ON.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream

connector).

• Switch off and then turn on the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD

require higher electric current; connect the
device directly to the computer system.

Supre Speed
USB 3.0
interface is slow.

Super Speed
USB 3.0
peripherals
working slowly
or not working
at all

• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and

USB 1.1 ports. Ensure that the correct USB port is
used.

• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream

connector).

• Reboot the computer.

Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in

Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases

• Increase the distance between the USB 3.0

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close as

possible to the wireless USB peripherals.

• Use a USB-extender cable to position the wireless

USB receiver as far away as possible from the
USB 3.0 port.

Summary of Contents for UltraSharp UP3017

Page 1: ...Model UP3017 Regulatory model UP3017t Dell UltraSharp UP3017 User s Guide ...

Page 2: ...NING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Page 3: ... Up the Monitor 22 Attaching the Stand 22 Using the Tilt Swivel and Vertical Extension 25 Adjusting the Rotation Display Settings of Your System 26 Connecting Your Monitor 26 Organizing Your Cables 29 Removing the Monitor Stand 29 Wall Mounting Optional 30 Operating the Monitor 31 Turning on the Monitor 31 Using the Front Panel Controls 31 Using the On Screen Display OSD Menu 34 Contents 3 ...

Page 4: ...cs 54 Common Problems 55 Product Specific Problems 56 Universal Serial Bus USB Specific Problems 57 Appendix 58 Safety Instructions 58 FCC Notices U S only and Other Regulatory Information 58 Contacting Dell 58 Setting Up Your Monitor 59 Maintenance Guidelines 61 ...

Page 5: ...eived all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country USB 3 0 upstream cable enables the USB ports on the monitor DP cable DP to mDP ...

Page 6: ...digital connectivity with DP mDP HDMI and USB 3 0 helps future proof your monitor Supports major color space standards for Adobe RGB sRGB REC709 and DCI P3 Plug and play capability if supported by your system Optimize eye comfort with a flicker free screen and ComfortView feature which minimizes blue light emission On Screen Display OSD adjustments for ease of set up and screen optimization Softwa...

Page 7: ...About Your Monitor 7 Identifying Parts and Controls Front view 1 2 Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Page 8: ...and release button Release stand from monitor 4 Security lock slot Secures monitor with security cable lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Dell soundbar mounting slots Attaches the optional Dell soundbar NOTE Please remove the plastic strip covering the mounting slots before affixing the Dell Sou...

Page 9: ...ct your computer with DP cable 5 mDP connector in Connect your computer with DP to mDP cable 6 DP connector out DP output for MST multi stream transport capable monitor DP 1 1 monitor can only be connected as the last monitor in the MST chain To enable MST refer to instruction on section Connecting the Monitor for DP MST Function NOTE Remove the rubber plug when useing the DP out connector USB dow...

Page 10: ...mputer and USB upstream connector on the monitor Port with battery icon supports BC 1 2 10 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw screw not included Monitor Specifications Screen type Active matrix TFT LCD Panel type In plane switching Technology Aspect ratio 16 10 Viewable image dimensions Diagonal 75 62 cm 30 inches Active Area Horizontal 641 3 mm 25 2 inches Vertical 4...

Page 11: ...r to active area 22 71 mm Top Left Right 23 48 mm Bottom Adjustability Height adjustable stand 150 mm Tilt 5 to 21 Swivel 30 to 30 Pivot 90 to 90 Cable management Yes Dell Display Manager DDM Compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately Anti theft stand lock slot to panel NOTE at panel native only under Custom Mode preset Resolution Speci...

Page 12: ... 0 162 0 VESA 1920 x 1200 74 04 59 95 154 0 VESA 2048 x 1080 26 27 24 58 22 VESA 2048 x 1280 R 78 918 59 922 174 25 VESA 2560 x 1600 98 71 59 97 268 5 MST Multi Stream Transport MST Modes MST Source Monitor Maximum number of external Monitors that can be supported 2560 x 1600 60 Hz 1920 x 1200 60 Hz 2560 x 1600 60 Hz 1 2 NOTE Maximum external monitor resolution supported is 2560 x 1600 60Hz only E...

Page 13: ...686 9 mm 27 04 inches Depth 217 0 mm 8 54 inches Dimensions without stand Height 447 1 mm 17 60 inches Width 686 9 mm 27 04 inches Depth 58 0 mm 2 28 inches Stand dimensions Height extended 478 2 mm 18 83 inches Height compressed 430 5 mm 16 95 inches Width 343 5 mm 13 52 inches Depth 217 0 mm 8 54 inches Weight Weight with packaging 13 10 kg 28 88 lb Weight with stand assembly and cables 9 59 kg ...

Page 14: ...n 368 51 BTU hour maximum 221 79 BTU hour typical Power Management Modes If you have VESA s DPM compliant video card or software installed in your PC the monitor can automatically reduce its power consumption when not in use This is referred to as power save mode If the computer detects input from the keyboard mouse or other input devices the monitor automatically resumes functioning The following...

Page 15: ...umption with maximum luminance Power consumption of On mode as defined in Energy Star 7 0 version Total energy consumption in kWh as defined in Energy Star 7 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Ac...

Page 16: ...in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 DP_Cable Detect 17 AUX CH n 18 Hot Plug Detect 19 GND 20 3 3V DP_PWR ...

Page 17: ...out Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 GND 20 DP_PWR ...

Page 18: ... number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 DP_Cable Detect 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 3 3V DP_PWR ...

Page 19: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 20: ...ice is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port US...

Page 21: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 22: ... any other stand see the documentation shipped with the stand to set it up CAUTION Place monitor on a flat clean and soft surface to avoid scratching the display panel 3 2 To attach the monitor stand 1 Remove the monitor protective cover and place the moitor with its front facing downward on it 2 Insert the two tabs on the upper part of the stand to the groove on the back of the monitor 3 Press th...

Page 23: ...ing Up the Monitor 23 Align the stand base protruded blocks to the matching slot on the stand Insert the stand base blocks fully into the stand slot Hold the stand base with the triangle mark facing upward ...

Page 24: ...24 Setting Up the Monitor Lift the screw handle and turn the screw clockwise After fully tightening the screw fold the screw handle flat within the recess ...

Page 25: ...ructions Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 30 30 150 mm 21 NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up to avoid hitting the bottom edge of the mon...

Page 26: ...u have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the ...

Page 27: ...ropriate USB 3 0 port on your computer b Connect two computers Connect the upstream USB 3 0 ports to appropriate USB 3 0 ports on the two computers Then use the OSD menu to select between the two USB upstream sources and input sources See USB Select Switch NOTE When connecting two computers to the monitor the monitor s USB downstream ports for the keyboard and mouse can be assigned to different in...

Page 28: ...lation is complete If it does not display an image see Troubleshooting Multiple monitor connections Connecting the monitor for DP Multi Stream Transport MST function DP DP out mDP mDP NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when useing the DP out connector ...

Page 29: ...To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the sta...

Page 30: ... the monitor on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mou...

Page 31: ...turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change 6 5 4 3 2 1 ...

Page 32: ...trast menu 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 5 Exit Use this button to go back to the main menu or exit the OSD main menu 6 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates t...

Page 33: ... of the monitor to adjust the image settings 2 3 1 Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Page 34: ...urce Color Display Energy PIP PBP USB Selection Audio Menu 75 75 Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and the...

Page 35: ...djustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input Source menu to select ...

Page 36: ...ource HDMI 2 Select the HDMI 2 input when you are using the HDMI connector Use to select the HDMI 2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Others Brightness Contrast Personalize Input Color Format ...

Page 37: ...rgy Preset Modes Reset Color PIP PBP USB Selection Audio Menu Input Source Color Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz Standard Default color settings This is the default preset mode ComfortView Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes Multimedia Ideal for multimedia applications Movie Ideal for movies Game Ideal...

Page 38: ...s 99 sRGB REC709 This mode matches 99 REC709 standard DCI P3 This mode reproduces 99 of DCI P3 digital cinema color standard CAL1 CAL2 User calibrated preset mode using Dell Ultrasharp Color Calibration Software or other Dell approved software Dell Ultrasharp Color Calibration Software works with the X rite colorimeter i1Display Pro The i1Display Pro can be purchased from the Dell Electronics Soft...

Page 39: ...ttons to select the Gain Offset Hue Saturation Custom Color Gain Offset Hue Saturation Gain Select it to adjust input RGB signal gain level default value are 100 Offset Select it to adjust RGB black level offset value default value are 50 to control your monitor base color Hue Select it to adjust RGBCMY hue value individually default value are 50 Saturation Select it to adjust RGBCMY saturation va...

Page 40: ...ws you to set the display Gamma according to your system Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust ...

Page 41: ...t On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast MST DP Multi Stream Transport Set to ON enables MST DP out Set to OFF disables MST function Uniformity Compensation Select screen brightness and color uniformity compensation settings Off is f...

Page 42: ...thers Brightness Contrast Personalize PIP PBP Sub PIP Location USB Select Switch Video Swap Contrast Sub Energy PIP PBP Mode Oﬀ mDP Top Right USB Selection Audio Menu Input Source Color Display PIP PBP Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz Main Window Sub Window DP mDP HDMI 1 HDMI 2 DP X mDP X HDMI 1 X HDMI 2 X NOTE When you use the PIP PBP feature the DP MST Daisy Chain func...

Page 43: ...PBP Aspect Ratio PBP Fill Off PIP PBP Sub Select between the different video signals that may be connected to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Right Top Left Bottom Right or Bottom left USB Select Switch Select to switch between the USB upstream sources in PBP mode Video Swap Swap Main Sub video Contrast Sub Chan...

Page 44: ... Others Brightness Contrast Personalize USB 2 Energy USB 1 DP HDMI1 Audio Menu Input Source Color Display PIP PBP USB Selection Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port USB 1 Use the to Indicate the i...

Page 45: ... Standby Menu Input Source Color Display PIP PBP USB Selection Audio Energy Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz Power Button LED Allows you to set the state of the power light to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option wi...

Page 46: ...sian Simplified Chinese or Japanese Rotation Rotates the OSD by 0 90 180 270 degrees You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to...

Page 47: ...Source Menu Input Source Color Display PIP PBP USB Selection Audio Energy Personalize Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz Reset Personalization Restores shortcut keys to factory defaults Other Brightness Contrast Menu Input Source Color Display PIP PBP USB Selection Audio Energy Personalize Others Energy Use Dell UltraSharp UP3017 Resolution 2560x1600 60Hz Disable LCD Condi...

Page 48: ...P3017 Resolution 2560x1600 60Hz LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select Enable to start the process Brightness Contrast Menu Input Source Color Display PIP PBP USB Selection Audio Energy Personalize Others DDC CI Disable LCD Conditioning Firmware Reset Others Factory Reset Enable Energy Use...

Page 49: ...ent input timing is not supported by the monitor display Please change your input timing to 2560x1600 60Hz or any other monitor listed timing as per the monitor specifications This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode i...

Page 50: ...device Press any key on the keyboard or move the mouse or wake it up Dell UltraSharp UP3017 If there is no display press the monitor button again to select the correct input source If either DP mDP HDMI1 or HDMI2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears Dell UltraSharp UP3017 The display will go into Power Save Mode in 4 minutes ww...

Page 51: ...splay will go into Power Save Mode in 4 minutes www dell com support monitors No HDMI1 Cable or Dell UltraSharp UP3017 The display will go into Power Save Mode in 4 minutes www dell com support monitors No HDMI2 Cable See Troubleshooting for more information ...

Page 52: ...the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown be...

Page 53: ...inutes www dell com support monitors No HDMI2 Cable 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is f...

Page 54: ...een 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display ...

Page 55: ... Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that can occur in LCD technology F...

Page 56: ... Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it b...

Page 57: ...or again Reboot the computer Some USB devices like external portable HDD require higher electric current connect the device directly to the computer system Supre Speed USB 3 0 interface is slow Super Speed USB 3 0 peripherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is use...

Page 58: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Page 59: ...lick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1600 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter yo...

Page 60: ...vers for your graphics adapter attempt to set the resolution to 2560 x 1600 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Page 61: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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