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Dell UltraSharp U3818DW, User Manual

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Dell UltraSharp U3818DW User Manual Download Page 56

56

  |  Troubleshooting

Speakers Specific Problems

Specific 

Symptoms

What You 

Experience

Possible Solutions

No sound 
coming from 
the speakers

Cannot hear any 
sound

•

Turn Off the monitor, unplug the monitor power cord, 
replug it, and then turn On the monitor. 

•

Check the audio cable connection is connected correctly 
to the computer Audio Line Out port.

•

Unplug the audio cable from the Audio Line Out port.

•

Reset the monitor to factory settings.

High Speed 
USB 3.0 
interface is 
slow

High Speed USB 
3.0 peripherals 
working slowly or 
not working at all

•

Check that your computer is USB 3.0-capable.

•

Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. 
Ensure that the correct USB port is used.

•

Reconnect the upstream cable to your computer.

•

Reconnect the USB peripherals (downstream connector).

•

Reboot the computer.

Wireless mouse 
is not working 
or lagging

Do not respond 
or responds 
slowly

•

Increase the distance between the USB 3.0 peripherals and 
the wireless USB receiver.

•

Position your wireless USB receiver as close as possible to 
the wireless mouse.

•

Use a USB-extender cable to position the wireless USB 
receiver as far away as possible from the USB 3.0 port.

Summary of Contents for UltraSharp U3818DW

Page 1: ...Dell UltraSharp U3818DW Monitor User s Guide Model U3818DW Regulatory model U3818DWb ...

Page 2: ...WARNING indicates a potential for property damage personal injury or death ____________________ Copyright 2017 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws DellTM and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of thei...

Page 3: ...pability 20 Universal Serial Bus USB Interface 20 LCD Monitor Quality and Pixel Policy 22 Maintenance Guidelines 22 Setting Up the Monitor 24 Attaching the Stand 24 Connecting Your Monitor 27 Organizing Your Cables 30 Removing the Monitor Stand 31 Wall Mounting Optional 31 Operating the Monitor 33 Power On the Monitor 33 Using the Front Panel Controls 33 ...

Page 4: ...t Swivel and Vertical Extension 50 Troubleshooting 51 Self Test 51 Built in Diagnostics 52 Common Problems 53 Product Specific Problems 55 Universal Serial Bus USB Specific Problems 55 Speakers Specific Problems 56 Appendix 57 FCC Notices U S Only and Other Regulatory Information 57 Contact Dell 57 ...

Page 5: ...ived all the components and Contact Dell if something is missing Monitor Stand Riser Stand Base NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions ...

Page 6: ... DP Cable DP to DP USB 3 0 Upstream Cable Enables the USB Ports on the Monitor USB Type C Cable Drivers and Documentation Media Quick Setup Guide Factory Calibration Report Safety Environmental and Regulatory Information 6 About Your Monitor ...

Page 7: ...h an elegant viewing experience Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an Information File INF Image Color Matching File ICM and product documentati...

Page 8: ...bout Your Monitor Identifying Parts and Controls Front View Front panel controls Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator Label ...

Page 9: ...nt monitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from monitor 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot Label ...

Page 10: ...ve connected the USB cable to the computer and USB upstream connector on the monitor 2 USB downstream port with Power Charging Connect to charge your device To avoid signal interference when a wireless USB device has been connected to a USB downstream port it is NOT recommended to connect any other USB devices to the adjacent port s Label ...

Page 11: ...ter or mobile device This port supports USB Power Delivery Data and DP video signal 6 Audio Line out Connect your speakers 7 1 2 USB upstream port Connect the USB cable that came with your monitor to the computer Once this cable is connected you can use the USB connectors on the monitor 8 1 USB downstream port Connect your USB device You can only use this connector after you have connected the USB...

Page 12: ...ontal Active Area Vertical Active Area Area 952 9 mm 37 5 inches 879 67 mm 34 63 inches 366 53 mm 14 43 inches 322425 44 mm2 499 76 inch2 Pixel pitch 0 229 mm x 0 229 mm Pixel per inch 111 Viewing angle 178 vertical typical 178 horizontal typical Luminance output 300 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Antiglare with hard coating 3H Backlight LED edgelight system Respon...

Page 13: ... 1080i 1080p QHD Connectivity 2 x HDMI 2 0 HDCP 2 2 1 x DP 1 2 HDCP 2 2 2 x USB 3 0 Upstream port 2 x USB 3 0 Downstream port side 2 x USB 3 0 Downstream port bottom 1 x USB Type C Alternate mode with DP1 2 Power Delivery and USB2 0 Border width edge of monitor to active area 10 5 mm Top 10 0 mm Left Right 19 8 mm Bottom Adjustability Height adjustable stand Tilt Swivel Pivot 0 to 115 mm 5 to 21 3...

Page 14: ...4 80 0 75 0 135 VESA 1600 x 1200 75 0 60 0 162 VESA 1920 x 1080 67 5 60 0 148 5 VESA 2560 x 1440 88 8 60 0 241 5 VESA 3840 x 1600 98 8 60 0 395 Requires a graphics card that supports HDMI 2 0 Electrical Specifications Video input signals HDMI 2 0 DP 1 2 600 mV for each differential line 100 ohm input impedance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 ...

Page 15: ...inches Height compressed 432 0 mm 17 00 inches Width 894 0 mm 35 2 inches Depth 226 4 mm 8 91 inches Dimensions without stand Height 396 8 mm 15 62 inches Width 894 0 mm 35 2 inches Depth 55 5 mm 2 19 inches Stand dimensions Height extended 417 6 mm 16 44 inches Height compressed 410 2 mm 16 15 inches Width 342 2 mm 13 47 inches Depth 226 4 mm 8 91 inches Weight Weight with packaging 19 7 kg 43 4 ...

Page 16: ...C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 853 04 BTU hour maximum 191 08 BTU hour typical Weight of stand assembly 2 5 kg 5 5 lb Front frame gloss Black Frame 30 gloss unit max Model U3818DW Compliant Standards Temperature Humidit...

Page 17: ...ff Off Less than 0 3 W The OSD functions only in the normal operation mode When any button is pressed in the Active off mode the following message will be displayed Activate the computer and the monitor to gain access to the OSD NOTE The message may be slightly different according to the connected input signal Zero power consumption in OFF mode can only be achieved by disconnecting the main cable ...

Page 18: ... DisplayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 GND 19 Re PWR 20 3 3 V DP_PWR ...

Page 19: ... 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT About Your Monitor 19 HDMI Connector ...

Page 20: ...nitor settings see Operating the Monitor Universal Serial Bus USB Interface This section gives you information about the USB ports that are available on the monitor Transfer Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 3 0 compatible Up to 2A on USB downst...

Page 21: ... Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX USB Type C Connector 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D B6 ...

Page 22: ...ixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Maintenance Guidelines Cleaning Your Monitor CAUTION Read and follow the Safety Instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor p...

Page 23: ...tor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as a darker colored monitor may get scratched and show white scuff marks more than a lighter colored monitor To help maintain the best image quality on your monitor use a dynamically changing screen saver and turn Off your monitor when not in use ...

Page 24: ... stand setup guide for the set up instructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening ...

Page 25: ...cover as shown to expose the VESA area for stand assembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Page 26: ...e one hand in the cutout area on the bottom cushion and use the other hand to hold the stand b Lift the monitor carefully to prevent it from slipping or falling CAUTION Do not press on the panel screen when lifting the monitor 8 Remove the cover from the monitor ...

Page 27: ...TE The default out of factory setting in the U3818DW is HDMI 2 0 If the monitor fails to show any content after the HDMI cable is connected follow the procedures below to change the settings from HDMI 2 0 to HDMI 1 4 Press second button next to the button to activate the OSD menu Use the and buttons to highlight Input Source then use the button enter the submenu Use the and buttons to highlight HD...

Page 28: ...from DP1 2 to DP1 1 Press second button next to the button to activate the OSD menu Use the and buttons to highlight Input Source then use the button enter the submenu Use the and buttons to highlight DP Press and hold the button for approximately 10 seconds and the DP configuration message appears Use the button to select Disable and change the settings Repeat the above steps to change the DP for...

Page 29: ...sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port After you have completed connecting the HDMI DP USB Type C cable follow the procedures below to connect the USB 3 0 cable to the computer and complete your monitor setup 1 a Connect one computer connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer b C...

Page 30: ...B Selection for details 4 Turn On the monitor and the computer s If your monitor displays an image installation is complete If it does not display an image see Universal Serial Bus USB Specific Problems 5 Use the cable slot on the monitor stand to organize the cables Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attac...

Page 31: ... monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor Wall Mounting Optional Screw dimension M4 x 10 mm Refer to the instructions that come with the VESA compatible wall...

Page 32: ...ing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 36 4 kg ...

Page 33: ...rn On the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings The following table describes the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes ...

Page 34: ... OSD See Accessing the Menu System 4 Exit Use this button to exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is On and fully functional A glowing white light indicates the power save mode Front Panel Button Description 1 Up Use the Up button to adjust increase ranges items in the OSD menu 2 Down Use...

Page 35: ... the and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press to enter the submenu and then use the directional buttons according to t...

Page 36: ...the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference...

Page 37: ...ector DP Select the DP input when you are using the DisplayPort DP connector HDMI 1 Select the HDMI 1 input when you are using the HDMI 1 connector HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector Auto Select Turning on the function allows you to scan for available input sources Reset Input Source Reset your monitor input settings to the factory settings Color Use Color to ad...

Page 38: ...link frequently to moisten or rewet your eyes when working with the monitor take regular and frequent breaks for 20 minutes every two hours look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks preform stretches to relieve tension in the neck arm back shoulders during the breaks Multimedia Loads color settings ideal for multimedia applic...

Page 39: ... to adjust the hue from 0 to 100 Use to increase the green shade of the video image Use to increase the purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 Use to increase the colorful appearance of the video image Use ...

Page 40: ...e to Normal or Fast Uniformity Compensation Select screen uniformity compensation settings Calibrated is factory calibrated setting by default Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen For optimal screen performance Brightness and Contrast for some preset modes Standard Color Temp will be ...

Page 41: ...n brings up a window displaying image from another input source X X X X X X X X Sub Window Main Window USB Type C DP USB Type C DP HDMI 1 HDMI 1 HDMI 2 HDMI 2 NOTE The images under PBP will be displayed at the center of the screen not full screen ...

Page 42: ...ndow PIP Location Select PIP sub window position Use or to browse and to select Top Left Top Right Bottom Right or Bottom Left USB Select Switch Select to switch between the USB upstream sources in PIP PBP mode Audio Allows you to set the audio source from the main window or the sub window Video Swap Select to swap videos between main window and sub window in PIP PBP mode Contrast Sub Adjust the c...

Page 43: ... When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port Audio Volume Allows you to set the volume level of speakers Use or to adjust the volume level from 0 to 100 Speaker Allows you to enable or disa...

Page 44: ...English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the and buttons Minimum 0 Maximum 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu R...

Page 45: ...Allows you to set the power LED indicator On or Off to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Personalization Reset all settings under the Personalize menu to the factory preset valu...

Page 46: ...an disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting On Firmware Displays the firmware version of your monitor Reset Others Reset all settings u...

Page 47: ...ode you will see the following message NOTE The message may be slightly different according to the connected input signal This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 1600 You will see the following message befor...

Page 48: ...ou press any button other than the power button the following message will appear depending on the selected input NOTE The message may be slightly different according to the connected input signal If either USB Type C HDMI or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears NOTE The message may be slightly different according to the con...

Page 49: ...tings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 1600 4 Click Apply If you do not see 3840 x 1600 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest d...

Page 50: ...pective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 115 mm The figure below illustrates how to extend the stand vertically ...

Page 51: ...ialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input the dialog shown below will continuously scroll through the screen NOTE The message may be slightly different according to the connected input signal 4 This box also appears during...

Page 52: ...video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 on the front panel for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the displa...

Page 53: ... or ghosting Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Reset the monitor to factory settings Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD screen has spots Cycle power On Off Pixel that is permanently Off is a natural ...

Page 54: ...is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the vide...

Page 55: ... display in full screen Run the built in diagnostics Troubleshooting 55 Product Specific Problems Universal Serial Bus USB Specific Problems Specific Symptoms What You Experience Possible Solutions USB interface is not working USB peripherals are not working Check that your monitor is turned On Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Switch ...

Page 56: ...High Speed USB 3 0 peripherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless mouse is not working or lagging Do not respond or responds slowly I...

Page 57: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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