Troubleshooting
|
57
Problem
What you
experience
Possible solutions
Intermittent
charging
when using
USB Type-C
connection to
computer,
laptop, and so on
Intermittent
charging
•
Check if the maximum power consumption of
device is over 90 W.
•
Ensure that you use only Dell approved adapter or
the adapter that comes with the product.
•
Ensure that the USB Type-C cable is not damaged.
Black screen
•
Verify which DP standard (DP 1.1a or DP 1.4) is your
Graphics Card certified to. Download and install the
latest graphics card driver.
•
Some DP 1.1a graphics card cannot support
DP 1.4 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.4 to DP 1.1a.