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Dell Universal Dock UD22

User Guide

Regulatory Model: K22A
Regulatory Type: K22A001
MAY 2022
Rev. A00

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Summary of Contents for UD22

Page 1: ...Dell Universal Dock UD22 User Guide Regulatory Model K22A Regulatory Type K22A001 MAY 2022 Rev A00 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem A WARNING indicates a potential for property damage personal injury or death NOTE CAUTION WARNING 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... Display Bandwidth 17 Display Resolution Table 17 Technical Specifications 19 Dock Status Indicator 19 Docking Specifications 19 Smart and Adaptive Power Delivery 21 Dell Universal Dock UD22 Firmware Update 22 Frequently Asked Questions 25 Troubleshooting the Dell Universal Dock UD22 26 Symptoms and Solutions 26 Getting Help 29 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 ...

Page 4: ... screen displays without having to plug each one into the computer CAUTION Update your computer s BIOS graphic drivers and the Dell Universal Dock UD22 driver to the latest versions available at www dell com support BEFORE using the docking station Older BIOS versions and drivers could result in your computer not recognizing the docking station or not functioning optimally Always check if any reco...

Page 5: ...ing station ships with the components shown below Table 1 Package contents Contents Specifications 1 Dell Universal Dock UD22 with USB Type C cable 2 Dell 130W AC power adapter 3 Power cord Quick Start Guide QSG Package Contents 5 ...

Page 6: ...Table 1 Package contents continued Contents Specifications Safety Environmental and Regulatory Information Package Contents 6 ...

Page 7: ...ardware Requirements 3 Before using the Dell Universal Dock UD22 ensure that your system has a USB Type C with DisplayPort Alt Mode that is designed to support the docking station Hardware Requirements 7 ...

Page 8: ...Identifying Parts and Features 4 Figure 1 Top view 1 USB Type C cable connects to your computer s USB Type C port 1 Identifying Parts and Features 8 ...

Page 9: ...ht view 1 2 3 USB 3 2 Gen 2 10Gbps port USB 3 2 Gen 2 10Gbps port with PowerShare USB 3 2 Gen 2 Type C 10Gbps port with PowerShare 1 Kensington nano lock slot 1 1 2 2 3 2 Kensington security cable slot Identifying Parts and Features 9 ...

Page 10: ... 5 6 Power connector HDMI 2 0 port Two DisplayPort 1 2 ports RJ45 Ethernet port 1000 100 10 Mbps Two USB 3 2 Gen2 10Gbps ports USB 3 2 Gen 2 Type C port with DisplayPort 1 4 Alt Mode 1 2 4 6 3 5 Identifying Parts and Features 10 ...

Page 11: ...Figure 5 Bottom view 1 2 Service tag label Two VESA mount slots 1 2 2 Identifying Parts and Features 11 ...

Page 12: ...ll relevant drivers For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer For non Dell systems please visit the respective manufacturer s support page to find the latest drivers It is recommended to update the following drivers on your system before using Dell Universal Dock UD22 1 System BIOS 2 Graphics driver 3 USB controller driver 4 E...

Page 13: ...Quick Setup of Hardware 6 Steps 1 Update your system s BIOS graphics and drivers from www dell com support drivers Quick Setup of Hardware 13 ...

Page 14: ...r to the 7 4 mm DC in power input on the Dell Universal Dock UD22 3 Connect the USB Type C cable to the computer laptop Update the Dell Universal Dock UD22 firmware and driver from www dell com support drivers Figure 6 Connecting the AC power adapter Quick Setup of Hardware 14 ...

Page 15: ...4 Connect multiple displays to the docking station as needed Figure 7 Connecting the USB Type C cable Figure 8 Connecting the multiple displays Quick Setup of Hardware 15 ...

Page 16: ... a First install the Intel Media Adapter Graphics driver applicable to your computer b Second install the AMD Discrete Graphics driver applicable to your computer 1 2 Updating the Graphics Drivers for Your Computer Configuring Your Monitors Display Bandwidth Display Resolution Table The Microsoft Windows operating systems include the VGA graphics drivers only Therefore for optimum graphics perform...

Page 17: ...er is DP 1 4 8 1 Gbpsx2 1 17 02Gbps maximum link rate per lane With DP overhead and UD22 MST display bandwidth the effective data rate is 13 125Gbps per lane Display Resolution Table Table 2 Display bandwidth Table 3 Dell Universal Dock UD22 display resolution and refresh rate table When UD22 dock driver is installed in computer Resolution Minimum bandwidth required Computer supported CVT CVT RB C...

Page 18: ...25Gbps DSC enable and DP compression ratio 1 2 1 or above 4K 3840 2160 60 Hz 4K 3840 2160 60 Hz HDMI and USB Type C MFDP share 26 25Gbps 4K 3840 x 2160 60Hz x2 when computer supported CVT RB or CVT RB v2 4K 3840 x 2160 60Hz x1 when computer supported CVT QHD 2560 x 1440 60Hz x2 User manual setting Computer and Dell Universal Dock UD22 USB Type C Specification and Bandwidth Dell Universal Dock UD22...

Page 19: ...livery State LED Behavior Power Adapter is plugged into wall socket Solid White State LED Behavior Dock is receiving power from power adapter without computer connection Solid Amber Dock is receiving power from power adapter with computer connection Solid White State LED Behavior Ethernet Link Indicators Solid Green Ethernet Activity Indicator Flash Amber Features Specifications Standard USB 3 2 G...

Page 20: ... via PowerDelivery 3 0 Supported Operating System Windows Windows 10 11 Linux Ubuntu Recommend 20 04 21 10 and afterwards Mac OS Recommend 12 2 1 and afterwards Chrome OS R100 and afterwards Features Specifications Temperature Range Operating 0 C 35 C 32 F 95 F Non operating 20 C to 60 C 4 F to 140 F Relative Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Dimension...

Page 21: ... thumb drives USB SSD drive USB with BC1 2 x1 10W for USB HDD for USB HDD drives mobile phones RJ45 Ethernet 1Gbps full active for HD streaming play download Maximum 75 W 3 displays 4K 60Hz DP x2 HDMI x1 USBx3 13 5W for keyboards mice USB thumb drives USB SSD drives USB Type Cx2 15W for USB dock USB HDD drives mobile phones USB with BC1 2x1 10W for USB HDD for USB HDD drive mobile phone RJ45 Ether...

Page 22: ...oad the Dell Universal Dock UD22 firmware update utility from www dell com support Connect the dock to the system and start the tool in administrative mode 1 When execute the Firmware Update Utility all necessary drivers for firmware update will be installed automatically 2 The following Graphical User Interface GUI snapshot shows a scenario when application is run without a dock connected to the ...

Page 23: ...o complete The progress bar shows the percent completed and Installation time shows the elapsed time b When firmware update is available click Upgrade button to update the dock firmware a All firmware version in your Dell Universal Dock UD22 is up to date You can click Exit button to close the FW Update Utility directly Dell Universal Dock UD22 Firmware Update 23 ...

Page 24: ...pter from your Dell Universal Dock UD22 to complete FW upgrade process 6 The following Graphical User Interface GUI is displayed after hot plug un plug and replug of AC power adapter from your Dell Universal Dock UD22 and firmware upgrade is successful Click Exit button to close the application 7 The following Graphical User Interface GUI is displayed when the utility is unable to update the lates...

Page 25: ...ow 4 I hear a loud fan noise What s wrong The Dell Universal Dock UD22 can charge your mobile or power bank even without being connected to the system Just make sure your dock is connected to external power The dock fan will rotate automatically if the dock gets too warm This is normal working condition 5 What is the charging station feature When a new device is plugged in the USB hub driver notif...

Page 26: ...ay Resolution Table for more information about maximum resolution capacity If your monitor is connected to the docking station the video output on your system may be disabled You can enable the video output using the Windows Control Panel or see the User Guide of your system If only one monitor is shown while the other is not go to Windows Display Properties and under Multiple Displays select the ...

Page 27: ...connecting the power adapter to the dock before connecting the USB Type C cable to your system 5 The High Bandwidth Digital Content Protection HDCP content is not displayed on the attached monitor Dell Dock supports HDCP up to HDCP 2 2 1 Dell Universal Dock UD22 only supports HDCP on Intel CPU computer with Microsoft Windows operating system 2 Dell Universal Dock UD22 supports HDCP 2 2 1 1 input b...

Page 28: ...ave attached an undersized power adapter to your system is displayed when the docking station is connected to your computer Ensure that the docking station is connected properly to its own power adapter Computer requiring more than 130 W power input must also be connected to their own power adapter for charging and operating at full performance First power off the docking station by disconnecting ...

Page 29: ... contact Dell for sales technical support or customer service issues If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropria...

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