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Dell U4919DWb, User Manual

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Dell U4919DWb User Manual Download Page 76

Display image 
at 5120 x 1440 
@ 30Hz at 
HDMI port

Not able to 
select 5120 x 
1440 @ 60Hz 
in Graphic 
Control Panel 
at HDMI Port

• Due to legacy platform HDMI 1.4 HW 

bandwidth limitation, it can only support 5120 
x 1440 @ 30Hz.

Monitor 
displayed 
image at 3840 
x 1080 @ 60Hz

Not able to 
select 5120 x 
1440 in 
Graphic 
Control Panel

• Due to legacy platform HW limitation, it does 

not support 5120 x 1440.

• To support 5120 x 1440 @ 60Hz, check 

whether the platform meet either one of the 
following:

1.

DP1.2 or higher.

2.

Type-C Alt Mode DP1.2 or higher.

3.

HDMI 2.0.

76 

│

  Troubleshooting

Universal Serial Bus (USB) Specific Problems

Specific 

Symptoms

What You 

Experience

Possible Solutions

USB interface 
is not working

USB 
peripherals 
are not 
working

• Check that your monitor is turned On.

• Ensure USB Selection is set correctly in the 

USB Selection

 menu.

• Reconnect the upstream cable to your 

computer.

• Reconnect the USB peripherals (downstream 

connector).

• Switch Off and then turn On the monitor 

again.

• Reboot the computer.

• Some USB devices like external portable HDD 

require higher electric current; connect the 
device directly to the computer system.

• Disconnect one upstream USB cable when 

using two upstream connections.

Summary of Contents for U4919DWb

Page 1: ...Dell UltraSharp U4919DW Monitor User s Guide Model U4919DW Regulatory model U4919DWb ...

Page 2: ... WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective...

Page 3: ...pported Video Modes 15 Preset Display Modes 15 Electrical Specifications 16 Physical Characteristics 17 Physical Characteristics Continued 18 Power Management Modes 19 Pin Assignments 21 Plug and Play Capability 23 Universal Serial Bus USB Interface 23 USB Upstream Connector 24 USB Downstream Connector 24 USB Type C Connector 25 USB Ports 25 LCD Monitor Quality and Pixel Policy 26 Maintenance Guid...

Page 4: ...perating the Monitor 42 Power On the Monitor 42 Using the Front Panel Controls 42 Front Panel Button 43 Using the On Screen Display OSD Menu 44 Accessing the Menu System 44 OSD Warning Messages 61 Setting the Maximum Resolution 62 Setting the KVM USB Switch 64 Using the Tilt Swivel and Vertical Extension 68 Tilt Swivel 68 Vertical Extension 69 Dual Monitor Setup 69 Troubleshooting 70 Self Test 70 ...

Page 5: ... 5 Appendix 78 FCC Notices U S Only and Other Regulatory Information 78 Contact Dell 78 ...

Page 6: ... received all the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor Stand Riser ...

Page 7: ...About Your Monitor 7 Stand Base VESA Cover Screws x 4 for VESA mount Power Cable Varies by Country HDMI Cable DP Cable DP to DP USB 3 0 Upstream Cable Enables the USB Ports on the Monitor ...

Page 8: ...8 About Your Monitor USB Type C Cable Quick Setup Guide Factory Calibration Report Safety Environmental and Regulatory Information ...

Page 9: ...t swivel and vertical extension adjustment capabilities Ultra thin bezel minimizes the bezel gap in multi monitor usage enabling easier setup with an elegant viewing experience Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set u...

Page 10: ...bout Your Monitor Identifying Parts and Controls Front View Front panel controls Description 1 Power On Off button with LED indicator 2 Function buttons For more information see Operating the Monitor Label ...

Page 11: ...sing 200 mm x 100 mm with M4 x 10 mm screws For third party wall mount it is recommended using 200 mm x 100 mm VESA compatible wall mount kit with M4 x 10 mm screws 3 Regulatory label Lists the regulatory approvals 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot Label...

Page 12: ...t in connector Connect your computer with DP cable 5 USB Type C port Connect the USB Type C cable that came with your monitor to the computer or mobile device This port supports USB Power Delivery Data and DisplayPort video signal The USB 3 1 Type C port offers the fastest transfer rate and the alternate mode with DP1 4 supports a maximum resolution of 5120 x 1440 at 60Hz PD 20V 4 5A 20V 3 25A 15V...

Page 13: ...rt Connect your USB device You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor 7 4 USB downstream port with Power Charging Connect to charge your device Model U4919DW Screen type Active matrix TFT LCD Panel technology In Plane Switching Type Aspect ratio 32 9 Viewable image Diagonal Horizontal Active Area Vertical Active ...

Page 14: ... 2 x HDMI 2 0 HDCP 2 2 10 bit color 60Hz 1 x DP 1 4 HDCP 2 2 10 bit color 60Hz 5 x USB 3 0 Downstream port 2 x USB 3 0 Upstream port 1 x USB Type C Alternate mode with DP1 4 Power Delivery and USB2 0 8 bit color 60Hz Border width edge of monitor to active area 12 2 mm Top 11 0 mm Left Right 17 4 mm Bottom Adjustability Height adjustable stand Tilt Swivel Pivot 0 to 90 mm 5 to 21 170 to 170 N A NOT...

Page 15: ...20p 1080i 1080p Interlacing mode is not supported under PBP mode Preset Display Modes Model U4919DW Model U4919DW Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 0 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 0 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 ...

Page 16: ...AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 3 A typical Inrush current 120 V 40 A Max at 25 C 240 V 80 A Max at 25 C Not Support HDMI 2 0 optional specification include HDMI Ethernet Channel HEC Audio Return Channel ARC standard for 3D format and resolutions and standard for 4K digital cinema resolution VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 ...

Page 17: ... mm 21 60 inches Height compressed 458 6 mm 18 06 inches Width 1215 1 mm 47 84 inches Depth 252 6 mm 9 94 inches Height 371 mm 14 61 inches Width 1215 1 mm 47 84 inches Depth 109 3 mm 4 30 inches Height extended 433 5 mm 17 07 inches Height compressed 343 5 mm 13 52 inches Width 380 3 mm 14 97 inches Depth 252 6 mm 9 94 inches Model U4919DW Connector Type Signal cable type Dimensions with stand Di...

Page 18: ...gistration varies by country See www epeat net for registration status by country RoHS compliant TCO certified displays BFR PVC free Halogen free excluding external cables Arsenic free glass and Mercury free for the panel only Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Operating 20 to 80 non condensing Non operating 10 to 90 non condensing Operating 3 048 m 10 000 ...

Page 19: ...feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 230 W maximum 60 W typical Active off mode Inactive Inactive Blanked White blinking Less than 0 5 W Switch off Off Less than 0 3 W Energy Star Power Consumption Pon 35 38 W ETEC 147 53 kWh NOTE This monitor is ENERGY STAR compliant NOTE Pon Power consumption of on mo...

Page 20: ...ximum power consumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances o...

Page 21: ...ayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 22: ... 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT 22 About Your Monitor HDMI Connector ...

Page 23: ...on about the USB ports that are available on the monitor Transfer Speed Data Rate Power Consumption Super speed 10 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 3 0 compatible Up to 2A on USB downstream port port with battery icon with BC1 2 compliance devices or normal USB devices USB 3 0 Type C Descrip...

Page 24: ...r USB Upstream Connector USB Downstream Connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND ...

Page 25: ...SB 3 0 upstream bottom 5 x USB 3 0 downstream bottom 8 SSTX 9 SSTX Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D B6 A7 D B7 A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2 B10 RX1 A11 RX2 B11 RX1 A12 GND B12 GND ...

Page 26: ...or CAUTION Read and follow the Safety Instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen clean...

Page 27: ... stand setup guide for the set up instructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening ...

Page 28: ...onitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Use a Phillips crosshead screwdriver to attach the four screws to secure the stand assembly to the monitor NOTE When attaching the stand assembly tilt the stand base upwards and make sure that the stand base does not hit the surface ...

Page 29: ... the monitor a Insert the cover with the lower part downward Do NOT attach the latch at this point b Tilt to fit the three tabs on the upper part of the cover to the groove of the back of the monitor c Press the cover down till the latch snaps into place ...

Page 30: ... 8 Hold the monitor holders firmly and lift the monitor carefully to prevent it from slipping or falling NOTE The monitor is very heavy handle with extreme care It is recommended to have two people to lift or move this monitor ...

Page 31: ... in place and remove the monitor holders from the monitor NOTE The monitor is very heavy handle with extreme care It is recommended to have two people to lift or move this monitor CAUTION Do not press on the panel screen when lifting the monitor ...

Page 32: ...t is NOT included in this monitor CAUTION Do not remove the monitor from the packaging box before attaching the mounting bracket from the Wall Mount Kit 3rd Party Arm Kit Refer to the instructions that come with the VESA compatible wall mounting bracket 1 Attach the mounting bracket onto the monitor ...

Page 33: ...falling Attach the monitor to the Wall Mount 3rd Party Arm following its respective instructions NOTE The monitor is very heavy handle with extreme care It is recommended to have two people to lift or move this monitor 3 After attaching the monitor to the Wall Mount 3rd Party Arm remove the monitor holder from the monitor ...

Page 34: ...ed on top of each other set up must comply to the recommended panel orientation and working angle as shown NOTE In double stacked scenario using 3rd Party Arm the top monitor should not be rotated 180 landscape The monitor should not be orientated at 90 portrait ...

Page 35: ... your computer or USB Type C device Connecting the HDMI cable NOTE The default out of factory setting in the U4919DW is HDMI 2 0 If the monitor fails to show any content after the HDMI cable is connected follow the procedures below to change the settings from HDMI 2 0 to HDMI 1 4 Press second button next to the button to activate the OSD menu Use the and buttons to highlight Input Source then use ...

Page 36: ... the button to select Disable and change the settings Repeat the above steps to change the HDMI format settings if necessary Connecting the DisplayPort DP to DP cable NOTE The default out of factory setting in the U4919DW is DP1 4 ...

Page 37: ...te Mode DP 1 4 The USB Type C power delivery compliant port PD Version 2 0 delivers up to 90 W of power If your notebook requires more than 90 W to operate and the battery is drained it may not be powered up or charged with the USB PD port of U4919DW CAUTION The graphics are used for the purpose of illustration only Appearance of the computer may vary ...

Page 38: ...and complete your monitor setup 1 a Connect one computer connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer b Connect two computers connect the upstream USB 3 0 ports to appropriate USB 3 0 ports on the two computers Then use the OSD menu to select between the two USB upstream sources and input sources See USB Select Switch 2 Connect the USB 3 0 periph...

Page 39: ... menu See USB Selection for details 4 Turn On the monitor and the computer s If your monitor displays an image installation is complete If it does not display an image see Universal Serial Bus USB Specific Problems 5 Use the cable slot on the monitor stand to organize the cables Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for...

Page 40: ...ause damage to the curved monitor NOTE The monitor is very heavy handle with extreme care It is recommended to have two people to lift or move this monitor NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and lift t...

Page 41: ...Setting Up the Monitor 41 3 Use a Phillips crosshead screwdriver to remove the four screws securing the stand 4 Lift the stand up and away from the monitor ...

Page 42: ...ontrol buttons on the front of the monitor to adjust settings The following table describes the front panel buttons Front Panel Button Description 1 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is On and fully functional A glowing white light indicates the power save mode ...

Page 43: ...t Use this button to adjust the brightness and contrast Minimum is 0 Maximum is 100 4 Shortcut key Input Source Use this button to select the input source 5 Menu Use the MENU button to launch the On Screen Display OSD See Accessing the Menu System 6 Exit Use this button to exit the OSD main menu Front Panel Button Description 1 No Function This button has no function 2 Up Use the Up button to adju...

Page 44: ...ppear 1 Press the button to launch the OSD menu and display the main menu 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 3 Down Use the Down button to adjust decrease rang...

Page 45: ...cators on the menu to make your changes 6 Select the button to return to the main menu Icon Menu and Submenus Description Brightness Contrast Use this menu to activate Brightness Contrast adjustment Brightness Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 ...

Page 46: ...e monitor screen Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor USB Type C Select the USB Type C input when you are using the USB Type C connector Press the button to select the USB Type C input source DP Select the DP input when you are using the DisplayPort DP connector Press the button to select the DisplayPort input so...

Page 47: ... for Multiple Inputs Always displays the Switch to USB C Video Input message for you to choose whether to switch or not Yes Always switch to USB C video input without asking when the USB Type C cable is connected No Never automatically switch to USB C video input when the USB Type C cable is connected NOTE Auto Select for USB C is only available when Auto Select is turned On Reset Input Source Res...

Page 48: ...e eyes Using monitor for extended periods of time may also cause pain in parts of body such as neck arm back and shoulder To reduce the risk of eye strain and neck arm back shoulder pain from using the monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 inches to 28 inches 50cm 70cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes w...

Page 49: ...s Color Temp Allows users to select the color temperature 5000K 5700K 6500K 7500K 9300K and 10000K Press the button to select a preferred color temperature Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the Gain Offset Hue and Saturation values and create your own preset color mode ...

Page 50: ...Select this option if your DVD player supports only YPbPr output Press the button to select the YPbPr mode Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Use to increase the green shade of the video image Use to increase the purple shade of the video image NOTE Hue adjustment is a...

Page 51: ... the monochrome appearance of the video image NOTE Saturation adjustment is available only when you select Movie or Game preset mode Reset Color Reset your monitor color settings to the factory settings Display Use Display to adjust images Aspect Ratio Adjusts the image ratio to Wide 32 9 Auto Resize 4 3 or 1 1 Sharpness This feature can make the image look sharper or softer Use or to adjust the s...

Page 52: ...e entire screen For optimal screen performance Brightness and Contrast for some preset modes Standard Color Temp will be disabled when Uniformity Compensation is turned On NOTE User is advised to use factory default brightness setting when Uniformity Compensation is turned on For other brightness level setting the uniformity performance may deviate from the data shown on the Factory Calibration Re...

Page 53: ...B Type C DP HDMI 1 HDMI 1 HDMI 2 HDMI 2 Operating the Monitor 53 NOTE The images under PBP will be displayed at the center of the screen not full screen PBP Mode Adjusts the PBP Picture by Picture mode between PBP or Off Press the button to enable PBP mode ...

Page 54: ...gnals that may be connected to your monitor for the PBP sub window Press the button to select the PBP sub window source signal USB Select Switch Select to switch between the USB upstream sources in PBP mode Press the button to switch among USB upstream sources in PBP mode ...

Page 55: ...eos between main window and sub window in PBP mode Press the button to swap main window and sub window Contrast Sub Adjust the contrast level of the picture in PBP Mode Press the button to increase the contrast and press the button to decrease the contrast ...

Page 56: ...rd and mouse can be used by the current input signals when you connect a computer to either one of the upstream ports When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port ...

Page 57: ...English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the and buttons Minimum 0 Maximum 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu R...

Page 58: ...r standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Monitor Sleep Allows you to let the monitor turn off automatically or stay on when your computer goes into sleep mode When Enable is selected the monitor goes to sleep as the system sleeps when Disable is selected you may p...

Page 59: ... DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor ...

Page 60: ...am may take some time to run You can enable this feature by selecting On Firmware Displays the firmware version of your monitor Service Tag Displays the service tag serial number of your monitor Reset Others Reset all settings under the Others menu to the factory preset values Factory Reset Reset all settings to the factory preset values ...

Page 61: ...signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 5120 x 1440 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OS...

Page 62: ...floating dialog box as shown below appears NOTE The message may be slightly different according to the connected input signal See Troubleshooting for more information Setting the Maximum Resolution To set the maximum resolution for the monitor In Windows 7 Windows 8 Windows 8 1 and Windows 10 1 For Windows 8 and Windows 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on...

Page 63: ... it does support 4K 60Hz update your graphic driver If it does not support 4K 60Hz depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your com...

Page 64: ... for the monitor 1 Press the button to launch the OSD menu and display the main menu 2 Press the and buttons to Personalize 3 Press the button to activate the highlighted option 4 Press the button to Shortcut Key 1 to activate the highlighted option 5 Press the and buttons to USB Select Switch ...

Page 65: ...e following are illustrations of several connection scenarios and their USB Selection menu settings as illustrated in corresponding color frames 1 When connecting HDMI 1 USB 1 to computer 1 and DP USB Type C to computer 2 NOTE The USB Type C connection currently supports only data transfer Make sure USB Selection for HDMI 1 is set to USB 1 and DP is set to USB Type C ...

Page 66: ...66 Operating the Monitor 2 When connecting HDMI 1 USB 1 to computer 1 and HDMI 2 USB 2 to computer 2 Make sure USB Selection for HDMI 1 is set to USB 1 and HDMI 2 is set to USB 2 ...

Page 67: ... video and data transfer Make sure USB Selection for HDMI 1 is set to USB 1 NOTE As the USB Type C port supports the DisplayPort Alternate Mode there is no need to set USB Selection for USB Type C NOTE When connecting to different video input sources not shown above follow the same method to make correct settings for USB Selection to pair the ports ...

Page 68: ...th a stand When any other stand is bought please refer to the respective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory ...

Page 69: ...how to extend the stand vertically Dual Monitor Setup The recommended dual monitor setup Landscape Top bottom Due to cable length restrictions 1 m for USB Type C Gen2 cable it is recommended to connect your monitors Connect the upper monitor with HDMI DP cable Connect the lower monitor with HDMI DP USB Type C Gen2 cable ...

Page 70: ...ialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input the dialog shown below will continuously scroll through the screen NOTE The message may be slightly different according to the connected input signal 4 This box also appears during...

Page 71: ...video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 2 on the front panel for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 2 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the displa...

Page 72: ...at the correct input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or...

Page 73: ...contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Adjust horizontal vertical controls via OSD Horizontal Vertical Lines Screen has one or more lines Reset the monitor to factory settings Perform monitor self test feature check and determine if these lines are also in self test mode Check for bent or broken pins in the video cable con...

Page 74: ...able connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadowfrom the ...

Page 75: ...if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics No Video No Display No video when connecting docking dongle or Blu ray DVD players Due to legacy platform cannot recognize or outp...

Page 76: ...er 2 Type C Alt Mode DP1 2 or higher 3 HDMI 2 0 76 Troubleshooting Universal Serial Bus USB Specific Problems Specific Symptoms What You Experience Possible Solutions USB interface is not working USB peripherals are not working Check that your monitor is turned On Ensure USB Selection is set correctly in the USB Selection menu Reconnect the upstream cable to your computer Reconnect the USB periphe...

Page 77: ...ing at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless mouse is not working or lagging Do not respond or responds slowly Increase the distance between the USB 3 0 peripherals and ...

Page 78: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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