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Troubleshooting

WARNING:

 Before you begin any of the procedures in this section, 

follow the 

Safety Instructions

.

Self-test

Your monitor provides a self-test feature that allows you to check if your monitor is 
functioning properly. If your monitor and computer are properly connected but the 
monitor screen remains dark, run the monitor self-test by performing the following 
steps:

1.

Turn on both your computer and the monitor.

2.

  Disconnect all video cables from the monitor. This way, the computer doesn’t

have to be involved.

3.

  Turn on the monitor.

If the monitor is working correctly, it detects that there is no signal and one of the 
following message appears. While in self-test mode, the power LED remains white. 

SE2419H

 Dell 24 Monitor

No VGA Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/SE2419H 

SE2419H

SE2419HX

 Dell 24 Monitor

No HDMI Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/SE2419HX

SE2419HX

Troubleshooting

50

Summary of Contents for SE2419H

Page 1: ...Dell SE2419H SE2419HX SE2719H SE2719HX User s Guide Monitor Model SE2419H SE2419HX SE2719H SE2719HX Regulatory model SE2419Hf SE2719Hf ...

Page 2: ... to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 09 Rev A01 ...

Page 3: ...ng up the monitor 18 Connecting the stand 18 20 Package contents 21 Removing the stand 21 Operating your monitor 23 Turning on the monitor 23 Using the front panel controls 23 Using the On Screen Display OSD menu 25 47 49 Product features Using tilt Organizing cables Setting up your monitor Connecting your monitor Maintenance guidelines Monitor specifications ...

Page 4: ...oting 50 Self test 50 52 Common problems 53 55 Appendix 56 FCC notices U S Only and other regulatory information 56 Contacting Dell 56 4 Built in diagnostics Contents Pin assignments 57 Product specific problems ...

Page 5: ... components and see Contacting Dell if anything is missing Monitor Stand riser Stand base Power cable varies by country VGA cable SE2419H and SE2719H NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE To set up with any other stand see the documentation that shipped with the stand ...

Page 6: ... the sleep mode Optimize eye comfort with a flicker free screen Possible long term effects if blue light emission from the monitor may cause damage to the eyes including eye fatigue or digital eye strain ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to help optimize eye comfort Security lock slot Arsenic free glass and mercury free panel BFR PVC Reduce...

Page 7: ...d controls Front view Label Description Use 1 Function buttons To access the OSD menu and change the settings if required For more information see Using the front panel controls 2 2 1 Power On Off button with LED indicator To turn the monitor On or Off ...

Page 8: ...als See this label if you need to contact Dell for technical support The Service Tag is a enables Dell service technicians to identify the hardware components in your computer and access warranty information 3 Regulatory information engraved List the regulatory approvals 5 Stand release button Release stand from monitor 4 Cable management slot To organize the cables Side view 5 4 With monitor stan...

Page 9: ...monitor stand Label Description Use 1 Power port To connect the monitor power cable 2 VGA port 3 HDMI port 2 3 1 For connection to your computer using VGA cable For connection to your computer using HDMI cable SE2419H SE2419HX SE2719H SE2719HX ...

Page 10: ...cal 178 typical Brightness 250 cd m typical 300 cd m typical Contrast ratio 1 000 to 1 typical 8 000 000 to 1 Dynamic Contrast Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system 8 ms 5 ms Color depth 16 7 million colors Color gamut CIE 1931 72 Dell display manager compatibility Yes Connectivity One VGA port and one HDMI 1 4 HDCP 1 4 port with SE2419H SE2419HX SE2719H SE27...

Page 11: ... Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x ...

Page 12: ...30A 120V AC Input 60A 240V AC Input Physical characteristics SE2419H SE2419HX SE2719H SE2719HX SE2419H SE2419HX SE2719H SE2719HX SE2419H SE2419HX 186 8 mm 7 35 in SE2719H SE2719HX Signal cable type Analog Digital D Sub VGA 15 pins HDMI 19 pins Dimensions with stand Height 413 6 mm 16 28 in Width 539 4 mm 21 24 in Depth 152 8 mm 6 02 in 323 1 mm 12 72 in 539 4 mm 21 24 in 46 4 mm 1 83 in Dimensions...

Page 13: ...hour maximum 78 5 BTU hour typical Weight SE2419H SE2419HX SE2719H SE2719HX SE2719H SE2719HX With packaging 5 59 kg 12 32 lb 7 14 kg 15 74 lb With stand assembly and cables 3 91 kg 8 62 lb 5 09 kg 11 22 lb Without stand assembly and cables 3 13 kg 6 90 lb 4 24 kg 9 35 lb Weight of stand assembly 0 52 kg 1 15 lb 0 59 kg 1 30 lb Environmental characteristics 12 192 m 40 000 ft SE2419H SE2419HX 171 6...

Page 14: ...ows the power consumption and signaling of this automatic power saving feature Zero power consumption in off mode can only be achieved by disconnecting the power cable from the monitor Normal operation Active Active Active White 22 W maximum 17 W typical mode Inactive Inactive Blanked White Glowing Less than 0 5 W Energy star Power consumption PON 17 1 W ETEC 54 15 kWh SE2419H SE2419HX SE2719H SE2...

Page 15: ...ccordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied The OSD functions only in the normal operation mode When any button is pressed in the Active off mode one of the following messages will be displayed SE2419H Dell 24 Monitor No VGA Cable The display will go int...

Page 16: ... NOTE This monitor is ENERGY STAR certified SE2719H Dell 27 Monitor No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com SE2719H SE2719H SE2719HX Dell 27 Monitor No HDMI Cable The display will go into Power Save Mode in 4 minutes SE2719HX www dell com SE2719HX ...

Page 17: ...w dell com support monitors Maintenance guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety Instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your screen lightly dampen a soft cle...

Page 18: ...nitor is shipped from the factory NOTE The following procedure is applicable for the stand that shipped with your monitor To attach the monitor stand 1 Align the stand riser bracket with the grooves at the back of the monitor 2 Connect the stand riser to the stand base and then tighten the screw on the stand base ...

Page 19: ... 19 Setting up the monitor 3 Slide the stand assembly until it snaps into place ...

Page 20: ...nect all cables to the computer at the same time It is recommended to route the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 2 Connect VGA or HDMI cable from your monitor to the computer Connecting HDMI cable Connecting VGA cable Turn off your computer and disconnect the power cable ...

Page 21: ...revent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface To remove the stand 1 Place the monitor on a soft cloth or cushion along the desk 2 Tilt the stand downwards to access to the release button NOTE The following procedure is applicable for the stand that shipped with your monitor ...

Page 22: ...22 Setting up the monitor 3 Using a long screwdriver press the release button 4 While keeping the release button pressed pull the stand out ...

Page 23: ...n on the monitor Using the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the image being displayed The following table describes the control buttons Control Buttons Description 1 Preset mode Use this button to choose from a list of preset modes 1 2 3 4 5 ...

Page 24: ...1 Up Use the Up button to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK 4 Back Use the Back button to go back to the previous menu 1 2 3 4 Exit 5 Power button with power status light OSD controls Use the buttons on the bottom edge of the monitor to adjust the image settings To turn the monitor on or off Solid white light i...

Page 25: ... setting options As you move from one icon to another the option name is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and buttons according to the indicators on the menu to make your changes 6 Select the button to return to the main menu Brightness Contrast Dell 24 Monitor 75 75 Input Source Color...

Page 26: ...ightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The contrast function adjusts the degree of difference between darkness and lightness on the screen Use this option to control the brightness or contrast settings Dell 24 Monitor 75 75 Brightness Contrast Input Sou...

Page 27: ...Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector Use this option to activate automatic setup and adjust menu Brightness Contrast Color Display Others Personalize Menu Auto Adjust Input Source Dell 24 Monitor B...

Page 28: ...rsonalize Menu Auto Adjust Input Source Use the input source menu to switch between the different video signals that may be connected to your monitor SE2419H SE2419HX one VGA and one HDMI input VGA connector Dell 27 Monitor Brightness Contrast Color Display Others Personalize Menu Auto Adjust Input Source VGA HDMI Auto Select On Reset Input Source SE2719H SE2719HX one VGA and one HDMI input ...

Page 29: ...ong periods of time we suggest that you Use color to adjust the color setting mode Dell 24 Monitor Preset Modes Input Color Format Standard Reset Color RGB Brightness Contrast Input Source Display Others Personalize Menu Color Auto Adjust HDMI h s u P h s u P to select the HDMI input source when using Auto Select Select Auto Select to scan for available input signals Reset Input Source Select this...

Page 30: ...Auto Adjust Color Set the screen about 20 28 inches 50 70 cm from your eyes Blink frequently to moisten or lubricate your eyes Take regular 20 minute breaks every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Movie Loads color settings...

Page 31: ...in tone color Use or Press to adjust the hue from 0 to 100 to increase the green shade of the video image Press to decrease the purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Game preset mode YPbPr output Dell 24 Monitor Preset Modes Input Color Format Reset Color YPbPr RGB Brightness Contrast Input Source Display Others Personalize Menu Auto Adjust ...

Page 32: ...nitor Input Source Color Display Others Personalize Menu Reset Display Normal Auto Adjust Response Time Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 Press to increase the monochrome appearance of the video image Press to decrease the colorful appearance of the video image NOTE Saturation adjustment is available only when y...

Page 33: ...sing the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again Pixel Clock The Pixel Clock feature enables you to adjust image quality on your monitor to your preference Use or buttons to adjust for best image quality or to adjust the sharpness from 0 to 100 Brightness Contrast Dell 27 Monitor Input Source Color Display Others Personalize Menu Reset Display Normal Au...

Page 34: ...ightness Contrast Dell 27 Monitor Input Source Color Display Personalize Menu Language Transparency Timer English Reset Menu 20 20 s Auto Adjust Others Response Time Allow you to select between Normal 8 ms Fast 5 ms Reset Display Select this option to restore default display settings Dynamic Contrast Allow you to increase the level of contrast to provide sharper and more detailed image quality Pre...

Page 35: ...he default setting Allow you to set the power LED indicator On During Active or Off During Active to save energy Brightness Contrast Dell 27 Monitor Input Source Color Display Others Personalize Menu Shortcut Key 1 Shortcut Key 2 Power Button LED Reset Personalization Brightness Contrast On During Active Preset Modes Auto Adjust Timer OSD hold time sets the length of time the OSD will remain activ...

Page 36: ...nput Source Color Display Menu Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Model Dell SE2419H Personalize Others Input Source VGA Current 1920x1080 60Hz Auto Adjust On ABCDEFG Press to display the information about the display Off Brightness Contrast Dell 27 Monitor Input Source Color Display Menu Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory...

Page 37: ...or Input Source Color Display Menu Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Model Dell SE2719H Personalize Others Input Source VGA Current 1920x1080 60Hz Auto Adjust SE2719H Operating your monitor 37 Brightness Contrast Dell 27 Monitor Input Source Color Display Menu Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Model Dell SE2719HX P...

Page 38: ...m performance of your monitor Brightness Contrast Dell 24 Monitor Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Auto Adjust Off On Brightness Contrast Dell 27 Monitor Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Auto Adjust Off On Operat...

Page 39: ...n Depending on the degree of image retention the program may take some time to run To start LCD Conditioning select On Dell 24 Monitor Display Info DDC CI Service Tag Reset Others Factory Reset LCD Conditioning On Others Off Brightness Contrast Input Source Color Display Menu Personalize Auto Adjust Dell 27 Monitor Display Info DDC CI Service Tag Reset Others Factory Reset LCD Conditioning On Othe...

Page 40: ...efault Factory Reset Reset all settings to the factory default Operating your monitor 40 Brightness Contrast Dell 27 Monitor Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning On Reset Others Factory Reset ABCDEFG Auto Adjust Service Tag Off ...

Page 41: ... or Game preset modes the manual brightness adjustment is disabled Dell 24 Monitor SE2419H SE2419H To allow manual adjustment of brightness the Dynamic Contrast will be switched off Do you want to continue No Operating your monitor 41 Yes Dell 24 Monitor SE2419HX SE2419HX To allow manual adjustment of brightness the Dynamic Contrast will be switched off Do you want to continue No Yes ...

Page 42: ...l 27 Monitor SE2719HX To allow manual adjustment of brightness the Dynamic Contrast will be switched off Do you want to continue No Yes SE2719HX Before the DDC CI function is disabled the following message is displayed Dell 24 Monitor SE2419H SE2419H The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function No Yes ...

Page 43: ...n No Yes Dell 27 Monitor SE2719H SE2719H The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function No Yes Dell 27 Monitor SE2719HX The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function No Yes SE2719HX Operating your monitor 43 ...

Page 44: ...ppears Dell 24 Monitor SE2419H SE2419H Entering Power Save Mode Dell 24 Monitor SE2419HX SE2419HX Entering Power Save Mode Dell 27 Monitor SE2719H SE2719H Entering Power Save Mode Operating your monitor 44 Dell 27 Monitor SE2719HX SE2719HX Entering Power Save Mode ...

Page 45: ...ve Mode after 4 minutes if left at this state 45 Operating your monitor SE2419H Dell 24 Monitor No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com SE2419H SE2419H SE2419HX Dell 24 Monitor No HDMI Cable The display will go into Power Save Mode in 4 minutes www dell com SE2419HX SE2419HX ...

Page 46: ...27 Monitor No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com SE2719H SE2719H SE2719HX Dell 27 Monitor No HDMI Cable The display will go into Power Save Mode in 4 minutes SE2719HX www dell com SE2719HX Operating your monitor 46 ...

Page 47: ...o update the graphics driver Dell computer Go to www dell com support enter your service tag and download the latest driver NOTE If you are unable to set the resolution to 1920 x 1080 please contact Dell to inquire about a graphics adapter that supports these resolutions 1 2 3 4 1 2 Setting up your monitor for your graphics card After installing the drivers for your graphics adapter attempt to set...

Page 48: ...IA AMD Intel etc Refer to the graphic card provider website for updated driver for example www AMD com or www NVIDIA com After installing the drivers for your graphics adapter attempt to set the resolution to again NOTE If you are unable to set the recommended resolution please contact the manufacturer of your computer or consider purchasing a graphics adapter that supports the video resolution 1 ...

Page 49: ...NOTE The stand is not attached when the monitor is shipped from the factory Using tilt You can tilt the monitor for the most comfortable viewing angle 49 Operating your monitor ...

Page 50: ...on both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white SE2419H Dell 24 Monitor No VGA Cable The display will go into Power Save Mode i...

Page 51: ...able The display will go into Power Save Mode in 4 minutes SE2719HX www dell com SE2719HX 51 Troubleshooting 4 NOTE This box also appears during normal operation when the video cable is disconnected or damaged your computer and the monitor SE2719H If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Page 52: ...conds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the bottom of the monitor again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in green blue black white and text screens www dell com SE2719HX Built in diagnostics Your monitor has a built in diagnostic tool that helps y...

Page 53: ... Jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power On off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com support monitors Stuck on pixels Cycle pow...

Page 54: ... monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings...

Page 55: ...onitor No input signal when user controls are pressed Check the signal source Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the computer or video player The picture does not fill the entire screen Due to different video formats as...

Page 56: ...r customer service issues 1 Visit www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you WARNING For displays with glossy bezels the user should con...

Page 57: ...D Sub 15 pin connector Pin Number 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock Signal Assignment 57 Appendix ...

Page 58: ...A 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT Signal Assignment Appendix 58 ...

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