Problems
Possible solutions
Microphone
Check if SB522A is plugged into computer correctly.
doesn’t work
Check the computer sound setting and select the Dell
SB522A as recording device.
Answer call
If multiple conferencing application are installed on or
function doesn’t
used in the same device, you may not be able to get
work on SB522A
response from SB522A. Try to answer incoming calls by
when receiving
application’s interface.
calls from Teams
Can’t make the
SB522A Teams button only support Teams, you can answer
phone call or pick
incoming calls by application's interface.
the incoming call in
Teams button via
SB522A’s button behavior on some popular communication
Line, WhatsApp,
software.
and WeChat
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