Dell S3422DWG User Manual Download Page 62

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Troubleshooting

S3422DWG

The display will go into Standby Mode in 4 minutes.

www.dell.com/support/S3422DWG

No DP Cable

Dell 34 Gaming Monitor

NOTE: This box also appears during normal system operation, if the

video cable is disconnected or damaged.

Turn off your monitor and reconnect the video cable; then turn on your
computer and the monitor.

If your monitor remains dark after you reconnect the cables, check your video
controller and computer.

Summary of Contents for S3422DWG

Page 1: ...Monitor Model S3422DWG Regulatory Model S3422DWGc Dell S3422DWG User s Guide ...

Page 2: ...or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 05 Rev A00 ...

Page 3: ...om view 12 Monitor specifications 15 Resolution specifications 17 Supported video modes 17 Preset display modes 18 Electrical specifications 26 Physical characteristics 27 Environmental characteristics 28 Plug and play capability 29 LCD monitor quality and pixel policy 29 Ergonomics 30 Handling and moving your display 32 Maintenance guidelines 33 Cleaning your monitor 33 ...

Page 4: ...the monitor 41 Using the joystick control 41 Joystick Description 42 Using the rear panel controls 42 Using the On Screen Display OSD menu 44 Accessing the menu system 44 OSD warning messages 55 Setting up your monitor 58 Setting the maximum resolution 58 If you have a Dell desktop or a Dell portable computer with internet access 58 If you have a non Dell desktop portable computer or graphics card...

Page 5: ...g 61 Self Test 61 Built in diagnostics 63 Common problems 65 Product specific problems 68 Appendix 69 Safety Instructions 69 FCC notices U S Only and other regulatory information69 Contacting Dell 70 Stability Hazard 71 ...

Page 6: ...ways be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it i...

Page 7: ...at you have received all the components and see Contacting Dell for more information if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by countries HDMI 2 0 cable ...

Page 8: ...n support for lower resolutions Supports the high refresh rates of 100 Hz and 144 Hz and a rapid response time of 1 ms in MPRT mode NOTE 1 ms is achievable in the MPRT mode to reduce visible motion blur and increased image responsiveness However this may introduce some slight and noticeable visual artifacts into the image As every system setup and every gamer s needs are different we recommend tha...

Page 9: ...k slot 0 3 W in the Standby Mode Supports Dell Display Manager Optimize eye comfort with a flicker free screen and Comfortview feature which minimizes blue light emission WARNING The possible long term effects of blue light emission from the monitor may cause damage to the eyes including eye fatigue digital eye strain and so on ComfortView feature is designed to reduce the amount of blue light emi...

Page 10: ...ls Front view 1 Label Description Use 1 Power On Off button Use the power button to turn the monitor on and off Solid white light indicates the monitor is turned on and functioning normally Blinking white light indicates the monitor is in Standby Mode ...

Page 11: ... part 15 of the FCC Rules Opera on is subject to the following two condi ons 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired opera on ZUI0322 21003 R R E2K S3422DWGc 㥐㦤㣄 ڕ TPV Electronics Fujian Co Ltd For Korea 㐔㷡㢬 ڕ DELL INC For Korea 080 200 3800 R33037 RoHS For UK only Cain Road Bracknell R...

Page 12: ...hipped with your monitor 2 Security lock slot Secure your monitor using a security lock purchased separately to prevent unauthorized movement of your monitor 3 Stand lock feature Lock the stand to the monitor using a M3 x 6 mm screw screw not included 4 HDMI 1 2 0 port Connect to your computer using a HDMI cable 5 HDMI 2 2 0 port Connect to your computer using a HDMI cable ...

Page 13: ...rchased separately 9 5 Gbps USB 3 2 Gen1 Type B upstream port Connect the USB cable from this port to your computer to enable the USB ports on your monitor 10 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream port 3 Connect your USB 3 2 Gen1 5 Gbps device NOTE To use these ports you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer...

Page 14: ...14 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream port 3 Connect your USB 3 2 Gen1 5 Gbps device NOTE To use this port you must connect the USB upstream cable shipped with your monitor between the monitor and the computer To avoid signal interference when a wireless USB device has been connected to a USB downstream port it is not recommended to connect any other USB devices to the adjacent p...

Page 15: ... Horizontal Vertical 178 typical 178 typical Luminance output 400 cd m typical Contrast ratio 3000 1 typical Faceplate coating Anti glare with 3H hardness Haze 40 Backlight LED edgelight system Response time 8 ms gray to gray in Fast Mode 4 ms gray to gray in Super Fast Mode 2 ms gray to gray in Extreme Mode 1 ms gray to gray in MPRT Mode The 2 ms gray to gray is achievable in the Extreme mode to ...

Page 16: ... Gen1 5 Gbps downstream ports with BC1 2 charging at 2 A maximum 1 x Audio line out 1 x Headphone out Bezel width edge of monitor to active area Top Left Right Bottom 8 45 mm 8 49 mm 24 19 mm Adjustability Height adjustable stand Tilt Swivel Slant Adjust 100 mm 5 to 21 N A 4 to 4 Dell display manager compatibility Easy Arrange and other key features Security Security lock slot cable lock optional ...

Page 17: ... kHz to 200 kHz Vertical scan range 48 Hz to 100 Hz HDMI 48 Hz to 144 Hz DP Maximum preset resolution 3440 x 1440 at 144 Hz DP 3440 x 1440 at 100 Hz HDMI Supported video modes Model S3422DWG Video display capabilities HDMI DP 480p 480i HDMI 576p 720p 1080p 576i HDMI 1080i HDMI 1440p 2160p ...

Page 18: ...5 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1920 x 1080 67 50 60 00 148 50 VESA ...

Page 19: ...48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1920 x 1080 67 50 60 00 148 50 VESA 1920 x 1080 137 26 119 98 2...

Page 20: ...48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1920 x 1080 67 50 60 00 148 50 VESA 1920 x 1080 137 26 119 98 2...

Page 21: ...27 03 VESA 800 x 600 37 88 60 32 40 00 VESA 800 x 600 46 88 75 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050...

Page 22: ... 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1920 x 1080 67 50 60 00 148 50 VESA 1920 x 1080 137 26 119 98 285 50 VESA 1920x1080 166 59 143 98 346 50 VESA 2560x1440...

Page 23: ... 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1920 x 1080 67 50 60 00 148 50 VESA 1920 x 1080 137 26 119 98 285 50 VESA 1920x1080 166 59 143 98 346 50 VESA 2560x1440...

Page 24: ...2 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1920 x 1080 67 50 60 00 148 50 VESA 1920 x 1080 137 26 119 98 285 50 VESA 1920x1080 166 59 143 98 346...

Page 25: ...0 00 VESA 800 x 600 46 88 75 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 44 77 59 86 74 50 VESA 1280 x 800 49 31 59 91 71 00 VESA 1280 x 960 60 00 60 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x1024 79 98 75 02 135 00 VESA 1440 x 900 55 94 59 89 106 50 VESA 1680 x 1050 65 29 59 95 146 25 VESA 1720x1440...

Page 26: ...h TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method This document is informational only and reflects laboratory performance Your product may pe...

Page 27: ... 31 81 in Depth 237 61 mm 9 35 in Dimensions without stand Height 366 36 mm 14 42 in Width 807 90 mm 31 81 in Depth 85 81 mm 3 38 in Stand dimensions Height 420 30 mm 16 55 in Width 284 56 mm 11 20 in Depth 237 61 mm 9 35 in Weight Weight with packaging 14 95 kg 32 95 lb Weight with stand assembly and cables 10 38 kg 22 88 lb Weight without stand assembly no cables 7 71 kg 16 99 lb Weight of stand...

Page 28: ...g consumed by the monitor in real time Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 30...

Page 29: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating your monitor LCD monitor quality and pixel policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or...

Page 30: ...e of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the mon...

Page 31: ...o organize your work so that you do not have to sit and work for extended periods of time Try to stand or get up and walk around at regular intervals Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard floor feet flat on the and flat wrists relaxed below eye level keyboard of the user monitor s...

Page 32: ...rials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the monitor avoid any sudden shock or vibration to it When lifting or moving the monitor do not turn t...

Page 33: ...sible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor...

Page 34: ...cumentation that shipped with the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Connect the stand base to the stand riser 3 Open the screw handle on the stand base and tighten the screw to secure the stand riser to the stand base 4 Close the screw handle 3 2 1 4 5 Slide the tabs on the stand assembly in...

Page 35: ...the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the HDMI or DP 1 4 cable from your monitor to the computer 3 Connect the USB upstream cable shipped with your monitor to an appropriate USB 3 0 port on your computer See Bottom view for details 4 Connect the US...

Page 36: ... cable 5 HDMI 2 0 USB USB HDMI 2 0 HDMI 2 0 HDMI 2 0 HDMI 2 0 5 DP 1 4 DP 1 4 5 Connect the power cables from your computer and monitor into a wall outlet Organizing cables Use the cable management slot to route the cables connected to your monitor HDMI 2 0 HDMI 2 0 ...

Page 37: ... bottom of the monitor See Security lock slot For more information on using the Kensington purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock may vary ...

Page 38: ...rface NOTE The following procedure is applicable only for the stand that shipped with your monitor If you are connecting a third party stand see the documentation that shipped with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion at the edge of the desk 2 Press and hold the stand release button and then lift the stand off the monitor 1 2 ...

Page 39: ...f the desk 2 Remove the stand See Removing the stand for details 3 Remove the four screws that secure the panel to the monitor 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 To mount the monitor on the wall see the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight load bearing capaci...

Page 40: ...y fasten the LCD to a wall using a cord or chain that can support the weight of the monitor in order to prevent the monitor from falling Installing must be done by a qualified technician and please contact your supplier for more information Cord or chain ...

Page 41: ...the monitor Using the joystick control Use the buttons on the bottom of the monitor to adjust the image settings 1 Press the joystick button to launch the OSD main menu 2 Move the joystick up down left right to toggle between options 3 Press the joystick button again to confirm the settings and exit ...

Page 42: ...ight to enter the submenu Move left to exit from the submenu Increases right or decreases left the parameters of selected menu item For 2 way up and down directional navigation Toggles between the menu items Increases up or decreases down the parameters of selected menu item Using the rear panel controls Use the control buttons on the rear of the monitor to adjust the display settings As you use t...

Page 43: ...splay OSD and select the OSD menu See Accessing the OSD menu 2 Exit Use this button to go back to the main menu or exit the OSD main menu 3 Shortcut key Preset Modes Use this button for choose from a list of preset modes 4 Shortcut key Dark Stabilizer Use this button for Dark Stabilizer 5 Shortcut key Brightness Contrast Use the buttons for Brightness Contrast ...

Page 44: ...m Icon Menu and Sub menus Description Game Dell 34 Gaming Monitor S3422DWG Input Source PIP PBP Display Others Personalize Menu Brightness Contrast Audio Game Preset Modes Game Enhance Mode AMD FreeSyne Premium Response Time Dark Stabilizer Standard Off On Fast 0 Hue Saturation Reset Game ...

Page 45: ...creases the level of blue light emit ted from the screen to make viewing more comfort able for your eyes WARNING The possible long term effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and damage to the eyes Using monitor for extended periods of time may also cause pain in parts of body such as neck arm back and shoulder For more info...

Page 46: ...the perfect alignment of the video contents from multiple displays AMD FreeSync Premium Pro Allows you to set the AMD FreeSync Premium Pro On or Off Response Time Allows you to set the Response Time to Fast Super Fast Extreme or MPRT Dark Stabilizer The feature improves the visibility in the dark gam ingscenarios The higher the value between 0 to 3 thebetter visibility in dark area of the display ...

Page 47: ...aults Brightness Contrast Use this menu to adjust the brightness and contrast Dell 34 Gaming Monitor S3422DWG Input Source PIP PBP Display Others Personalize Menu Brightness Contrast Audio Game 75 75 Brightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Move the joystick up to increase brightness Move the joystick down to decrease brightness Contrast Adjust the Brightn...

Page 48: ...MI 2 input when you are using the HDMI connector Press the joystick button to con firm the selection HDMI 2 Auto Select Turn on the function to allow the monitor to automati cally scan for available input sources Press the joystick button to confirm the selection Reset Input Source Resets all settings under the Input Source menu to the factory defaults Display Use the display to adjust image Dell ...

Page 49: ...this option if your media player sup ports only YCbCr output Dell 34 Gaming Monitor S3422DWG Input Source PIP PBP Display Others Personalize Menu Brightness Contrast Audio Game Aspect Ratio Input Color Format Sharpness Smart HDR Reset Display RGB YCbCr Sharpness Makes the image look sharper or softer Move the joystick up and down to adjust the sharpness from 0 to 100 ...

Page 50: ...tent to expand the contrast ratio bright ness and color palette It matches the video quality with real life visuals Game HDR Use this mode when playing games that support HDR to expand the contrast ratio bright ness and color palette It makes gaming experience more realistic as intended by game developers DisplayHDR 400 Best used with content that com plies with DisplayHDR 400 standards Off Disabl...

Page 51: ...lecting Off NOTE FreeSync is turned off when PIP PBP is enabled PIP PBP Sub Select between DP HDMI1 or HDMI2 video signals that may be connected to your monitor for the PIP PBP sub window Sub Window Main Window DP HDMI1 DP HDMI1 HDMI2 HDMI2 Video Swap Select to swap videos between main window and sub window in PIP PBP mode Audio Allows you to set the Audio Main or Sub Contrast Sub Adjust the contr...

Page 52: ...on screen and so on Dell 34 Gaming Monitor S3422DWG Input Source PIP PBP Display Others Personalize Menu Brightness Contrast Audio Game Language English Transparency 20 Timer 20 s Reset Menu Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency ...

Page 53: ...me set as shortcut key Shortcut Key 2 Shortcut Key 3 Power Button LED Allows you to set the state of the power light to save energy USB Allows you to set the USB On During Standby or Off During Standby to save energy Downlight Allows you to turn on or turn off lights on the rear of the monitor Reset Person alization Resets all settings under the Personalize menu to the factory preset values Others...

Page 54: ... run You can enable this feature by selecting On Dell 34 Gaming Monitor S3422DWG Input Source PIP PBP Display Others Personalize Menu Brightness Contrast Audio Game Display Info DDC CI LCD Conditioning Firmware On Off Service Tag Reset Others Factory Reset Firmware Display the version of the firmware about the display Service Tag Display the service tag number of the display The Service Tag is a u...

Page 55: ...timing is not supported by the monitor display Please listed timing as per the monitor specifications change your input timing to 3440x1440 100Hz or any other monitor This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3440 x ...

Page 56: ...itor S3422DWG Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button again to select the correct input source No HDMI signal from your device If an HDMI or DP cable is not connected a floating dialog box as shown below appears The monitor will enter Standby Mode after 4 minutes if left at this state S3422DWG The display will go into Standby Mo...

Page 57: ... 1 or S3422DWG The display will go into Standby Mode in 4 minutes www dell com support S3422DWG No DP Cable Dell 34 Gaming Monitor When you select OSD items of Factory Reset in Other feature the following mes sage will appear Dell 34 Gaming Monitor Yes No S3422DWG Are you sure you want to reset to default settings See Troubleshooting for more information ...

Page 58: ...ktop or portable computer Go to www dell com support enter your computer s Service Tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your computer and download the latest graphic drivers Go to your graphics card website and download the latest graphic drivers If you have a Dell desktop or a Dell portable co...

Page 59: ...t click on the desktop and click Personalization 3 Click Change Display Settings 4 Click Advanced Settings 5 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel and so on 6 Refer to the graphic card provider website for updated driver for example www ATI com OR www AMD com 7 After installing the drivers for your graphics adapter attempt to ...

Page 60: ...set up with any other stand see the documentation that shipped with the stand Tilt Extension 5 21 4 4 NOTE The stand is detached when the monitor is shipped from the factory NOTE The slant angle of this monitor is between 4 and 4 not allowing for pivot movements Vertical Extension NOTE The stand can be extended vertically up to 100 mm 100mm ...

Page 61: ...1 Turn off both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white S3422DWG The display will go into Standby Mode in 4 minutes www dell co...

Page 62: ...ell 34 Gaming Monitor NOTE This box also appears during normal system operation if the video cable is disconnected or damaged 4 Turn off your monitor and reconnect the video cable then turn on your computer and the monitor If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Page 63: ... or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode 5 4 3 2 1 To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode ...

Page 64: ...ies 6 Press the Right button button 1 on the back cover again The color of the screen changes to grey 7 Inspect the display for any abnormalties 8 Repeat step 6 and 7 to inspect the display in red green blue black white and text pattern screens The test is complete when the text pattern screen appears To exit press the Up button button 1 again If you do not detect any screen abnormalties upon usin...

Page 65: ...nd contrast controls using the OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected via the Input Source menu Poor Focus Eliminate video extension cables Reset the monitor to Factory Settings Factory Reset Change the video resolution to the correct aspect ratio Shaky Jitt...

Page 66: ...able connector Run the built in diagnostics Synchronization Problems Reset the monitor to Factory Settings Factory Reset Perform monitor self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Do not perform any troubleshooting steps Contact Dell imm...

Page 67: ...iagnostics Image retention from a static image left on the monitor for a long period of time Set the screen to turn off after a few minutes of screen idle time These can be adjusted in Windows Power Options or Mac Energy Saver setting Alternatively use a dynamically changing screensaver Video Ghosting or Overshooting Change the Response Time in the Display OSD to Normal Fast or Extreme depending o...

Page 68: ... Check if the OSD menu is locked If yes press and hold the menu button for 6 seconds to unlock No Input Signal when user controls are pressed Check the signal source Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the computer or vi...

Page 69: ...e safety instructions for best performance and long life for your monitor 1 The socket outlet shall be installed near the equipment and shall be easily accessible 2 The equipment can be installed on wall or ceiling mounting in horizontal position 3 The monitor is equipped with a three pronged grounded plug a plug with a third Grounding pin 4 Do not use this product near water 5 Read these instruct...

Page 70: ...e available in your area To get online Monitor support content 1 Visit www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Visit www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support lin...

Page 71: ...furniture ALWAYS educate children about the dangers of climbing on furniture to reach the product or its controls ALWAYS route cords and cables connected to your product so they cannot be tripped over pulled or grabbed NEVER place a product in an unstable location NEVER place the product on tall furniture for example cupboards or bookcases without anchoring both the furniture and the product to a ...

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