5. Trouble Shooting Instructions
Common
Symptoms
What You
Experience
Possible Solutions
Missing Color
Picture missing
color
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.
Product specific problems
Problem
What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but
does not fill
entire viewing
area
• Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
buttons on the
front panel
OSD does not
appear on the
screen
• Turn off the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is
white
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
• Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.