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    |    Troubleshooting

Appendix

WARNING: Safety Instructions

  WARNING: Use of controls, adjustments, or procedures other than those 

specified in this documentation may result in exposure to shock, electrical 
hazards, and/or mechanical hazards.

  WARNING: For displays with glossy bezels the user should consider the 

placement of the display as the bezel may cause disturbing reflections from 
surrounding light and bright surfaces.

For information on safety instructions, see the 

Product Information Guide

.

FCC Notices (U.S. Only) and Other Regulatory 
Information

For FCC notices and other regulatory information, see the regulatory compliance 
website located at 

www.dell.com/regulatory_compliance

.

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

  NOTE:

 If you do not have an active Internet connection, you can find contact 

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. 
Availability varies by country and product, and some services may not be available 
in your area.

To get online Monitor support content:

Visit 

1. 

www.dell.com/support/monitors

.

To contact Dell for sales, technical support, or customer service issues:

Visit 

1. 

www.dell.com/support

.

Verify your country or region in the 

2. 

Choose A Country/Region

 drop-down 

menu at the bottom of the page.

Click 

3. 

Contact Us

 on the left side of the page.

Select the appropriate service or support link based on your need.

4. 

Choose the method of contacting Dell that is convenient for you.

5. 

 

WARNING: For displays with glossy bezels the user should consider the 
placement of the display as the bezel may cause disturbing reflections from 
surrounding light and bright surfaces.

Summary of Contents for S2317HJ

Page 1: ...Model No S2317HJ Regulatory model S2317HJb User s Guide Dell S2317HJ ...

Page 2: ...r whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel is a registered trademark of Intel Corporation in the U S and other countries and ATI is a trademar...

Page 3: ...pability 12 LCD Monitor Quality and Pixel Policy 12 Maintenance Guidelines 12 Setting Up the Monitor 13 Connecting the Stand 13 Connecting Your Monitor 14 Organizing Cables 15 Removing the Monitor Stand 16 Operating Your Monitor 17 Power On the Monitor 17 Using the Front Panel Controls 17 Using the On Screen Display OSD Menu 19 ...

Page 4: ...g Base 34 Troubleshooting 37 Self Test 37 Built in Diagnostics 38 Common Problems 39 Product Specific Problems 41 Wireless Charging Specific Problems 41 Appendix 42 FCC Notices U S Only and Other Regulatory Information 42 Contact Dell 42 Setting Up Your Monitor 43 Monitor Specifications 45 ...

Page 5: ... Ensure that you have received all the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Wireless Charging Base Power Adapter Power Cable varies by country ...

Page 6: ...e for your smartphones or mobile devices Plug and play capability if supported by your system VGA and HDMI connectivity makes it simple and easy to connect with legacy and new systems Built in Speaker 3W x 2 On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an Information File INF Image Color Matching File ICM and product documen...

Page 7: ...About Your Monitor 7 The Qi symbol is a trademark of the Wireless Power Consortium the PMA logo is a property of Power Matters Alliance Inc ...

Page 8: ...scription 1 Function buttons For more information see Operating Your Monitor 2 Power On Off button with LED indicator NOTE For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces ...

Page 9: ...included 3 Barcode serial number label Refer to this label if you need to contact Dell for technical support 4 Wireless charging power switch Turns on the switch for the readiness of wireless charging 5 Cable management slot Uses to organize cables by placing them through the slot 6 DC out cable Plugs to the power adapter port on the monitor with a 12V DC power supply 7 Power adapter port Connects...

Page 10: ...ttom View 5 4 6 1 2 3 Bottom view without monitor stand Label Description Use 1 Power adapter port Connects the DC out cable of the wireless charging base 2 Audio Line Out port Connects external speakers Optional Purchase 3 Audio Line In port Connects the audio cable Optional Purchase from the source device to the monitor 4 Regulatory label Lists the regulatory approvals 5 HDMI port Connects your ...

Page 11: ...About Your Monitor 11 6 VGA port Connects your computer to the monitor using a VGA cable Headphone usage is not supported for the audio line out port ...

Page 12: ...ce Guidelines Cleaning Your Monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety Instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If po...

Page 13: ...ith a stand To attach the monitor stand Remove the cover and place the monitor on it 111 Insert the stand base blocks fully into the stand slot 222 Turn the screw clockwise After fully tightening the screw fold the screw handle 333 flat within the recess Fit the two tabs on the upper part of the stand to the groove on the back of the 444 monitor Press the stand till it snaps into place 555 4 3 2 ...

Page 14: ...nect your monitor to the computer Turn Off your computer and disconnect the power cable 111 Connect the VGA HDMI audio cable from your monitor to the computer 222 Plug the DC out cable of the wireless charging base to the power adapter port 333 on the monitor And plug the supplied power cable with 19V DC adapter to the power adapter port on the wireless charging base Connecting the VGA cable Optio...

Page 15: ...ing the audio cable Optional Purchase Organizing Cables After you connect all necessary cables to your monitor and computer organize all cables as shown above NOTE After the cables are connected they will have to be disconnected again to route them through the hole ...

Page 16: ...nsure that the monitor is placed on a soft and clean surface NOTE The following steps are applicable for a monitor with a stand To remove the stand Place the monitor on a soft cloth or cushion 111 Use a long and thin screwdriver to push the release latch 222 Once the latch is released remove the stand away from monitor 333 ...

Page 17: ...e following table describes the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset modes Shortcut key Volume Use the buttons to adjust the volume Minimum is 0 Maximum is 100 Menu Use the Menu button to launch the On Screen Display OSD and select the OSD Menu See Accessing the OSD menu Exit Use this button to go back to the...

Page 18: ...te light indicates the power save mode OSD controls Use the buttons on the front of the monitor to adjust the image settings 1 2 3 4 Front Panel Button Description 1 Up Use the Up button to increase values or move up 2 Down Use the Down button to adjust decrease ranges items in the OSD menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to go back to the previous menu ...

Page 19: ...trast Auto Adjust Input Source Color Display Energy Menu Personalize Others Resolution 1920x1080 60Hz Dell S2317HJ Energy Use 75 75 Audio Press the 222 and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor Press the 333 button once to activate the h...

Page 20: ...nance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the ...

Page 21: ...s on a black screen as the monitor self adjusts to the current input Auto Adjustment in Progress Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display Settings NOTE Auto Adjust does not occur if you press the button while there are no active v...

Page 22: ... Select Select Auto Select to scan for available input signals VGA Select VGA input when you are using the analog VGA connector Push to select the VGA input source HDMI Select HDMI input when you are using the Digital HDMI connector Push to select the HDMI input source Color Use Color to adjust the color setting mode Brightness Contrast Display Energy Menu Personalize Others Resolution 1920x1080 6...

Page 23: ...nd the text background to simulate paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the three colors R G B values...

Page 24: ...eo image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Press to increase the green shade of the video image Press to increase the purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust th...

Page 25: ...s This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Minimum is 0 Maximum is 100 Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then...

Page 26: ...the Audio Source mode to PC Audio HDMI Speaker Allows you to enable or disable speaker function Reset Audio Select this option to restore default display settings Energy Brightness Contrast Display Menu Personalize Others Resolution 1920x1080 60Hz Dell S2317HJ Energy Use Power Button LED Auto Adjust Input Source Color On During Active Energy Reset Energy Audio Power Button LED Allows you to set th...

Page 27: ...an Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the and buttons from 0 to 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjus...

Page 28: ...ut Key 1 User can select one of the followings Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and Volume to set the Shortcut Key 1 Shortcut Key 2 User can select one of the followings Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and Volume to set the Shortcut Key 2 Reset Personalization Allows you to restore shortcut key to the default setting Othe...

Page 29: ...LCD Conditioning Reset Other Factory Reset LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run To start LCD conditioning select Enable Brightness Contrast Energy Personalize Resolution 1920x1080 60Hz Dell S2317HJ Energy Use Auto Adjust Input Source Color Display Menu Others Audio Enable Disable DDC CI LCD Con...

Page 30: ... input timing is not supported by the monitor display Please change your input timing to 1920x1080 60Hz or any other monitor listed timing as per the monitor specifications This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1...

Page 31: ...mouse to wake it up If there is no display press the monitor button now to select the correct input source on the On Screen Display menu If VGA or HDMI cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state Dell S2317HJ No VGA Cable The display will go into Power Save Mode in 5 minutes www dell com support mo...

Page 32: ...tings Click 222 Advanced display settings Click the dropdown list of 333 Resolution and select 1920 x 1080 Click 444 Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your service tag and download the latest ...

Page 33: ...ilt NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for set up instructions NOTE The stand is detached when the monitor is shipped from the factory 5 21 ...

Page 34: ... and www merger powermatters org Setting Up the Wireless Charging Function Ensure that the DC out cable and power cable are connected properly and 111 secure Slide the wireless charging power switch to reveal the green color on the back 222 The white LED turns on for 3 seconds and then turns off to indicate that the wireless charging function is enabled On Off To turn off the wireless charging fun...

Page 35: ... wireless charging function Ensure that the charging area of the wireless charging base is clear of any object 222 and then place your mobile device at the center of the charging area When the device is properly placed on the charging area the LED turns white 333 indicating that your device is getting charged When the battery of the device is fully charged usually 98 the white LED 444 light turns ...

Page 36: ...erence while your device is charging do not place anything around the device and the charging area NOTE It it normal that the charging stand base and mobile device gets warm while charging NOTE The wireless charging function will be turned off if the monitor power is turned Off Charge status LED behavior The following table describes the status that LED indicates LED Indicator Activities White LED...

Page 37: ... the back of monitor Turn on the monitor 333 If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white Dell S2317HJ The display will go into Power Save Mode in 5 minutes www dell com support monitors No HDMI Cable Dell S2317HJ No VGA Cable The display will go into Power Save Mode in 5 minutes ...

Page 38: ...le s from the back of the computer or monitor The 222 monitor then goes into the self test mode Press and hold 333 Button 1 and Button 4 simultaneously for 2 seconds A gray screen appears Carefully inspect the screen for abnormalities 444 Press 555 Button 4 on the front panel again The color of the screen changes to red Inspect the display for any abnormalities 666 Repeat steps 5 and 6 to inspect ...

Page 39: ... Reset the monitor to Factory Settings Factory Reset Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD screen has spots Cycle power On Off Pixel that is permanently Off is a natural defect that can o...

Page 40: ...heck to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the Color Setting Mode in the Color Settings OSD ...

Page 41: ... by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built...

Page 42: ...o not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content Visit 111 www dell com support monitors To contac...

Page 43: ... resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps If you have a Dell desktop or a Dell portable computer with internet access Go to 111 www dell com support enter your service tag and download the latest driver for your graphics card After installing the drivers for ...

Page 44: ...tings Click 222 Advanced display settings Click the dropdown list of 333 Resolution and select 1920 x 1080 Identify your graphics controller supplier from the description at the top of the 444 window e g NVIDIA ATI Intel etc Refer to the graphic card provider website for updated driver for example 555 www ATI com OR www NVIDIA com After installing the drivers for your graphics adapter attempt to s...

Page 45: ...zontal 178 178 typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical 8 000 000 to 1 Dynamic Contrast Faceplate coating Low Haze with 3H hardness Backlight LED edgelight system Response time 6ms gray to gray typical Color depth 16 78 million colors Color gamut 82 typical S2317HJ color gamut typical is based on CIE1976 82 and CIE1931 72 test standards Resolution Specifications M...

Page 46: ... 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 Electrical Specifications Model S2317HJ Video input signals Analog RGB 0 7 Volts 5 positive polarity at 75 ohm input impedance HDMI1 4 600 mV for each differential line positive polarity at 100 ohm input impedance Synchronization input signals Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green Inru...

Page 47: ...m 7 72 in Dimensions without stand Height 311 6 mm 12 27 in Width 520 7 mm 20 50 in Depth 54 2 mm 2 13 in Stand dimensions Height 182 5 mm 7 19 in Width 262 4 mm 10 33 in Depth 196 1 mm 7 72 in Weight Weight with packaging 5 83 kg 12 85 lb Weight with stand assembly and cables 4 22 kg 9 30 lb Weight without stand assembly 2 90 kg 6 39 lb Weight of stand assembly 0 84 kg 1 85 lb Front frame gloss m...

Page 48: ...ay card or software installed in your PC the monitor can automatically reduce its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from the keyboard mouse or other input devices the monitor automatically resumes functioning The following table shows the power consumption and signaling of this automatic power saving feature Zero power consumptio...

Page 49: ...are components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied Speaker Specifications Model S2317HJ Speaker rated power 2 x 3 W Frequency Response 200 Hz 20 kHz Impedance 8 ...

Page 50: ...ollowing message will be displayed Dell S2317HJ There is no signal coming from your computer Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button now to select the correct input source on the On Screen Display menu Activate the computer and the monitor to gain access to the OSD ...

Page 51: ...nments VGA Connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5V 3 3V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 52: ... 2 T M D S Data 2 Shield 3 T M D S Data 2 4 T M D S Data 1 5 T M D S Data 1 Shield 6 T M D S Data 1 7 T M D S Data 0 8 T M D S Data 0 Shield 9 T M D S Data 0 10 T M D S Clock 11 T M D S Clock Shield 12 T M D S Clock 13 CEC 14 Reserved N C on device 15 SCL 16 SDA 17 DDC CEC Ground 18 5V Power 19 Hot Plug Detect ...

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