Troubleshooting
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19
Troubleshooting
Common symptoms
The following table contains information about common issues you might encounter and the
possible solutions.
Common symptoms
Possible solutions
The power bank gets unusually hot
when placed inside the pocket/bag.
·
Unplug the power-out cable immediately.
·
Take the power bank out of your pocket/bag
immediately. Then let it cool down.
The power bank battery power gets
drained too fast.
When connecting to a mobile device, close
applications you are not using or set the device to
airplane mode.
The battery-status light does not
turn on.
·
Check if the power bank is out of battery power.
Charge the power bank.
·
If the problem persists, contact Dell or your
dealer for technical assistance.
