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Troubleshooting
Troubleshooting
Common Symptoms
The following table contains information about common issues you might
encounter and the possible solutions.
Common Symptoms
Possible Solutions
The power companion gets
unusually hot when placed
inside the pocket/bag.
•
Unplug the power output cable
immediately.
•
Take the power companion out of your
pocket/bag immediately. Then let it
cool down.
The power companion
battery power gets drained
too fast.
When connecting to a mobile device,
close applications you are not using or set
the device to airplane mode.
The battery-status light does
not turn on.
•
Check if the power companion is out
of battery power. Charge the power
companion.
•
If the problem persists, contact Dell or
your dealer for technical assistance.
