Getting Help
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D E L L C O N F ID E N T IA L – P R E L IM I N A RY 1 / 2 5/ 0 7 – F O R PR O O F O N LY
Getting Help
Obtaining Assistance
CAUTION:
If you need to remove the computer covers, first disconnect the computer power and modem cables
from all electrical outlets.
1
Complete the procedures in "Troubleshooting" on page 63.
2
Run the Dell Diagnostics (see "Dell Diagnostics" on page 63).
3
Make a copy of the "Diagnostics Checklist" on page 128 and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help with
installation and troubleshooting procedures.
5
If the preceding steps have not resolved the problem, contact Dell (see "Contacting Dell" on
NOTE:
Call support from a telephone near or at the computer so that a support representative can assist you with any
necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the support service, see "Support Service."
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local
Dell representative for information on availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL
SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la/
(Latin American countries)
www.dell.ca
(Canada only)
