18
Troubleshooting the SMI-S Provider
The CIM client methods fail due to
authentication error or
“Return Code
-4”
.
During installation, you do not run into
any issues with the storage array password
because the SMI-S Provider does not yet
have information about the storage arrays
to manage. However, after you add the
storage arrays, a
Return Code - 4
message is displayed for any method that
runs. A specific error message is not
displayed other than the return value, but
the SMI-S Provider trace log shows that
the method failed because of an
authentication failure. Update the
Property - Secret with the current storage
array password in the
<OEM>SharedSecret instance by using
Modify Instance CIM. You can perform
this operation from the client used for
communicating with SMI-S Provider (for
example, CIM Navigator).
The following message is displayed when
you use the CIM CLI application:
roundTripTime is incorrect in
ClientOpPerformanceData
You can ignore this message when using
the CIM command line interface.
Table 4-1. Common Issues and Resolutions
(continued)
Issue
Recommended Action
book.book Page 18 Thursday, February 10, 2011 12:14 PM
