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Dell PowerVault 122T LTO, User Manual

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Dell PowerVault 122T LTO User Manual Download Page 25

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See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each 

file before calling Dell. 

 

Error message, beep code, or diagnostic code: 

 

Description of problem and troubleshooting procedures you performed: 

  

 

Summary of Contents for PowerVault 122T LTO

Page 1: ...in this text Dell the DELL logo PowerVault Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerEdge PowerConnect Axim and DellNet are trademarks of Dell Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell...

Page 2: ... autoloader occupies two SCSI IDs target addresses one is for the tape drive the other is for the autoloader robotics The default SCSI IDs are 5 for the autoloader and 6 for the tape drive You should only need to change the SCSI IDs if there is another device on the SCSI bus using the same SCSI ID To access this option follow these steps 1 From the Home screen or main menu press or until Configura...

Page 3: ...ar Mode is turned off and the last cartridge has been unloaded the autoloader stops loading cartridges until you manually load another cartridge To access this option follow these steps 1 From the Home screen or main menu press or until Configuration appears on the top line of the LCD screen and then press Enter 2 Press or until Circular Mode appears on the LCD screen The second line on the LCD sc...

Page 4: ... menu press or until Diagnostics appears on the top line of the LCD screen then press Enter 2 When System Test is displayed press Enter to begin the test The Test Count displays the number of load unload cycles that have been completed during the test 3 Press Cancel to end the test Retrieving Information About the Autoloader The Information menu provides access to information about the autoloader ...

Page 5: ...nter to access the available options 2 Press or until Firmware Rev appears on the LCD screen The LCD screen displays the revision of the firmware currently installed in the autoloader 3 Press Cancel when finished Back to Contents Page NOTE The tape drive and autoloader firmware are a single image but the image may display as three firmware numbers on the front panel Drive SCSI Controller Robotics ...

Page 6: ...guilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar Tech Support and Customer Care toll free 0 800 444 0733 Sales 0 810 444 3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Aruba General Support toll free 800 1578 Australia Sydney In...

Page 7: ...a 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business gov...

Page 8: ...upport 02 2186 27 27 Customer Care 02 2186 27 11 Fax 02 2186 27 14 TechFax 02 2186 27 28 Switchboard 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0...

Page 9: ...ounts Customer Care 06103 766 9555 Switchboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 080044149518 Gold Technical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 ...

Page 10: ...ty Code 44 Website support jp dell com Technical Support servers toll free 0120 198 498 Technical Support outside of Japan servers 81 44 556 4162 Technical Support Dimension and Inspiron toll free 0120 198 226 Technical Support outside of Japan Dimension and Inspiron 81 44 520 1435 Technical Support Dell Precision OptiPlex and Latitude toll free 0120 198 433 Technical Support outside of Japan Dell...

Page 11: ...581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support toll free 1 800 888 298 Customer Service 04 633 4949 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 0...

Page 12: ...elational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 9...

Page 13: ... 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Busines...

Page 14: ...s 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service toll free 1 800 433 9014 AutoTech portable and desktop computers toll free 1 800 247 9362 Consumer Home and Home Office Technical Support toll free 1 800 624 9896 Customer Service toll free 1 800 ...

Page 15: ...nty Sales toll free 1 800 247 4618 Fax toll free 1 800 727 8320 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 ...

Page 16: ...firmly into either of the two SCSI connectors on the back panel of the autoloader Secure the terminator by tightening the finger screws until snug The supplied terminator is dual mode and will work on both LVD and SE SE is not recommended SCSI buses A green LED on the terminator indicates that the unit is attached to a SCSI bus running in LVD mode A red LED on the terminator indicates that the uni...

Page 17: ... the backup application is utilizing block sizes of at least 32 KB preferably 64 KB Refer to your application s documentation for details Cleaning Recurring cleaning message l Make sure you are using an LTO Ultrium universal cleaning cartridge l Replace the existing cleaning cartridge with a new one l If the Media Attention LED is cleared using a cleaning cartridge but then immediately reappears a...

Page 18: ...he top cover by lifting it 8 Lift the cartridge carrier with each cartridge you want to remove straight up from the autoloader 9 On each carrier carefully pull the cartridge lock lever away from the carrier allowing the cartridge to slide out of the carrier Pull Cartridge Release Lever Errors Displayed on Front Panel in autoloader operator panel inventory display l An exclamation point displayed i...

Page 19: ...code on the top line of the LCD screen Unless otherwise noted in Autoloader Error Codes attempt to resolve the error by resetting or power cycling the autoloader and retrying the last operation If the error persists contact Dell To view the error log follow these steps 1 From the Home screen or main menu press or until Information appears on the top line of the LCD screen 2 Press Enter to access t...

Page 20: ... error occurred while trying to export a data cartridge from its carousel slot Can be caused by an empty slot that is expected to be full 3 0 A0 Carousel Motion Failure Error occurred during carousel movement Position Not Found Could be caused by a missing or misaligned cartridge carrier or an obstruction or unexpected cartridge in either the carousel path or Import Export slot 3 0 A1 Cartridge Tr...

Page 21: ...at technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel To obtain your express service code go to support dell com and enter your service tag Your express service code wi...

Page 22: ...tocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password l Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only l Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only l Electronic Inform...

Page 23: ...lable 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell...

Page 24: ... dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently To obtain your express service code go to support dell com and enter your service tag Your express service code will be displayed Please make a note of the express service code for use when calling technical sup...

Page 25: ...on to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed ...

Page 26: ...oloader may have come equipped with an optional bar code reader The bar code reader is enclosed in a plastic housing that protrudes out the back panel of the autoloader just above the SCSI connectors The bar code reader automatically scans each cartridge in the carousel upon power up after a reset after an import or an export or when a re inventory command is issued see Creating an Inventory of Ca...

Page 27: ... or other carpeted surfaces NOTICE Do not place the autoloader on its side or upside down or stack items that weigh more than 15 kg 33 lb on top of the autoloader Rack Requirements Standard 19 inch rack with 2U of clearance Room Temperature 10 35 C 50 95 F Power Source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz NOTE Locate the AC outlet near the autoloader The AC power cord i...

Page 28: ...nents Accessories Rack Kit Components if rackmount unit Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader follow these steps 1 Shut down and turn off the selected server Turn off all attached accessory devices such as printers and other SCSI devices Remove the power cables from the server and all attached accessories 2 Attach one end of the SCSI cable incl...

Page 29: ...charge ESD Use wrist grounding straps and anti static mats when handling internal components l Make sure that the host server has an open expansion slot l Make sure that your backup application supports the SCSI host adapter l Depending on the server configuration you may need to change the SCSI ID of the autoloader and or tape drive see Changing the SCSI ID l Ensure that the autoloader is properl...

Page 30: ...ll PowerVault 122T LTO Autoloader User s Manual and Drivers CD into the CD drive on the host server 3 Right click the My Computer icon on the Windows desktop click Manage then click Device Manager 4 The autoloader should be listed under Medium Changers item as Unknown Medium Changer Device 5 Right click the Unknown Medium Changer Device listing click Uninstall and then click OK to confirm that you...

Page 31: ...Back to Contents Page ...

Page 32: ... a SCSI 2 low voltage Differential LVD data storage device that incorporates a Dell PowerVault 122T LTO tape drive and eight tape slots The autoloader occupies two SCSI target addresses one for the tape drive and the other for the autoloader robotics The autoloader uses up to eight LTO Ultrium cartridges providing a maximum formatted capacity of 1 6 Terabytes and a sustained data transfer rate as ...

Page 33: ... Exporting the indicated cartridge will clear the error condition see Exporting Cartridges If these symptoms occur on multiple known good cartridges consider cleaning the tape drive see Cleaning the Tape Drive If a particular cartridge causes these symptom repeatedly that cartridge may be defective or invalid Occasionally you may see the message In Transit which indicates l An error condition has ...

Page 34: ...dge will clear the error condition see Exporting Cartridges If these symptoms occur on multiple known good cartridges consider cleaning the tape drive see Cleaning the Tape Drive If a particular cartridge causes these symptoms repeatedly that cartridge may be defective or invalid Error Red Illuminated if an unrecoverable tape drive or autoloader error occurs A corresponding error message appears o...

Page 35: ...loader and towards the left 7 Repeat steps 5 and 6 as needed for any additional cartridges 8 Press Cancel when you are finished importing cartridges 9 Verify that the LCD screen shows that the desired slots have cartridges installed Importing a Cartridge Exporting Cartridges This option moves a cartridge from a specific slot to the media door To export one or more cartridges from the autoloader fo...

Page 36: ... portable heaters and heating ducts l The operating range for your LTO Ultrium cartridges 50 F to 95 F 10 C to 35 C and 20 to 80 relative humidity non condensing The storage temperature range is 60 F to 90 F 16 C to 32 C and 10 to 80 relative humidity non condensing l Tapes intended for archive should be placed in their plastic containers at tempuratures between 5 C and 23 C 41 F to 113 F and 10 t...

Page 37: ...pe drive cleaning is complete the Clean Drive LED turns off if previously on and the autoloader unloads and exports the cleaning cartridge Remove the cleaning cartridge and press Enter when the LCD screen prompts you to do so 8 If you had to remove a data cartridge to import the cleaning cartridge import that data cartridge to its original slot see Importing Cartridges Creating an Inventory of Car...

Page 38: ...nerates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Any changes or modifications made to this equipment may void the user s authority to operate this equipment Operation of this equipment in a residential area may cause interference in which case the user at his own expens...

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Page 40: ...tio Drive type 1 LTO drive Number of slots 8 MCBF 250 000 hours Interface LVD ultra wide SCSI 2 16 bits wide 68 pin HD connector Characteristic Specification Temperature humidity Operating 10 to 35 C Wet bulb temp 32 C max Non operating 40 to 65 C Wet bulb temp 40 C max Recommended operating temperature 20 to 30 C Wet bulb temp 30 C max Temperature shock immunity maximum rate of change 10 C per ho...

Page 41: ...ption Advanced Metal Particle Tape length 609 m 1998 ft Cartridge dimensions 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 85 in Shelf life 30 years minimum 20 C 40 RH non condensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction Typically 2000 full backup and restore operations Cleaning cartridge life 15 uses ...

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