Dell PowerEdge R450 Installation And Service Manual Download

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Figure 19. Removing the drive backplane cover

Next steps

Replace the backplane cover

Installing the drive backplane cover

Prerequisites

Follow the safety guidelines listed in the

Safety instructions

Steps

1. Align the backplane cover with the guide slots on the system.
2. Slide the backplane cover toward the front of the system until the backplane cover fits into place.

Installing and removing system components

Summary of Contents for PowerEdge R450

Page 1: ...Dell EMC PowerEdge R450 Installation and Service Manual Part Number E74S Regulatory Type E74S001 September 2021 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ivers 22 Downloading drivers and firmware 22 Chapter 4 Minimum to POST and system management configuration validation 23 Minimum configuration to POST 23 Configuration validation 23 Error messages 24 Chapter 5 Installing and removing system components 25 Safety instructions 25 Before working inside your system 26 After working inside your system 26 Recommended tools 26 Optional front bezel 27 Remo...

Page 4: ...oving the processor from the processor and heat sink module 55 Installing the processor into a processor and heat sink module 57 Installing the processor and heat sink module 60 Expansion cards and expansion card risers 62 Expansion card installation guidelines 63 Removing the expansion card risers 66 Installing the expansion card risers 67 Removing expansion card from the expansion card riser 69 ...

Page 5: ...96 Trusted Platform Module 98 Upgrading the Trusted Platform Module 98 Initializing TPM for users 99 Initializing the TPM 1 2 for users 99 Initializing the TPM 2 0 for users 100 Control panel 100 Removing the left control panel 100 Installing the left control panel 101 Removing the right control panel 102 Installing the right control panel 103 Chapter 6 Jumpers and connectors 105 System board conn...

Page 6: ...lp 118 Recycling or End of Life service information 118 Contacting Dell Technologies 118 Accessing system information by using QRL 118 Quick Resource Locator for PowerEdge R450 system 119 Receiving automated support with SupportAssist 119 Chapter 9 Documentation resources 120 6 Contents ...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ... system Rear view of the system Inside the system Locating the Express Service Code and Service Tag System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of 4 x 3 5 inch drive system Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system I...

Page 9: ... Drive blank N A Enables you to install drives that are supported on your system Figure 2 Front view of 8 x 2 5 inch drive system Table 2 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available o...

Page 10: ...fault password 6 Drive blank N A Enables you to install drives that are supported on your system For more information about the ports see the Dell EMC PowerEdge R450 Technical Specifications on the product documentation page Rear view of the system Figure 3 Rear view of the system Table 3 Features available on the rear of the system Item Ports panels or slots Icon Description 1 PCIe expansion card...

Page 11: ...system 8 OCP NIC port N A This port supports OCP 3 0 The NIC ports are integrated on the OCP card which is connected to the system board 9 USB 3 0 port This port is USB 3 0 compliant 10 USB 2 0 port This port is USB 2 0 compliant 11 iDRAC dedicated port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at www dell com poweredgemanuals 12 NIC ports The NIC ports t...

Page 12: ...ervice Tag are used to identify the system The information tag is located on the front of the system that includes system information such as the Service Tag Express Service Code Manufacture date NIC MAC address QRL label and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password If you have opted for iDRAC Quick Sync 2 th...

Page 13: ...located on the rear of the system that includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the left wall of the chassis System information label The system information label is located on back of the syst...

Page 14: ...Figure 7 Express service tag Figure 8 Icon legend Figure 9 Icon legend Figure 10 LED behavior 14 Dell EMC PowerEdge R450 system overview ...

Page 15: ...Figure 11 Memory information Dell EMC PowerEdge R450 system overview 15 ...

Page 16: ...Figure 12 Service information electrical overview 16 Dell EMC PowerEdge R450 system overview ...

Page 17: ...Figure 13 Service information mechanical overview Dell EMC PowerEdge R450 system overview 17 ...

Page 18: ... com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of rack mounting fla...

Page 19: ...RAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system a...

Page 20: ... panel section iDRAC Direct and Quick Sync 2 optional Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documen...

Page 21: ...699 Lifecycle Controller Lifecycle Controller User s Guide at https www dell com idracmanuals or for system specific Lifecycle Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation Dell recommends using Lifecycle Controller to install the OS since all required drivers are installed on the system NOTE To determine the most recent iDRAC r...

Page 22: ...port page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache ...

Page 23: ...ons stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 8 Configuration validation error Error Description Possible cause and recommendations Example Confi...

Page 24: ...he message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 10 Error message HWC8011 Error code HWC...

Page 25: ...void injury do not attempt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a flat surface rack lift or into the rails WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock WARNING Do not operate the system without the cover for a duration exceeding ...

Page 26: ...ff the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com poweredgemanuals 4 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed ...

Page 27: ...nd without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Steps 1 Unlock the bezel 2 Press the release button and disengage the left end of the bezel 3 Unhook the right end and remove the bezel Figure 15 Removing the front bezel with the LCD panel Next steps Repl...

Page 28: ... the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel Figure 16 Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4...

Page 29: ...tructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to...

Page 30: ...drive backplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover from the system 30 Installing and removing system components ...

Page 31: ...backplane cover Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Align the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the backplane cover fits into place Installing and removing system components 31 ...

Page 32: ...Figure 20 Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system 32 Installing and removing system components ...

Page 33: ...ide your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 21 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the slot on the air shroud with the standoff on t...

Page 34: ...Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Move the cables out of way to access the fan cable connector on the system board NOTE Observe the fan cable routing or make a note on the fan cable routing Steps 1 Disconnect the cooling fan cable connected to the fan dongle cable 2 Holding the blue tab lift the cooling fan out of the fan cage 34 Installing ...

Page 35: ...e procedure listed in the Before working inside your system Steps 1 Lower the cooling fan into the cage until it is seated firmly 2 Route the cable properly to prevent the cable from being pinched or crimped 3 Press the release tabs on the fan cable connector and connect to the fan dongle cable Figure 24 Installing a cooling fan Installing and removing system components 35 ...

Page 36: ...ove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screw securing the intrusion switch module 3 Lift the intrusion switch module out of the system Figure 25 Removing the intrusion switch module Next steps Replace the intrusion switch Installing the intrusion switch Pre...

Page 37: ...from being pinched or crimped Figure 26 Installing the intrusion switch Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system Drives Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all...

Page 38: ... a drive blank Next steps If removed install the front bezel Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off...

Page 39: ...ter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it u...

Page 40: ...ive in place Figure 30 Installing a drive carrier Next steps If removed install the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive o...

Page 41: ...rews are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8...

Page 42: ...d in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the front bezel 4 Remove the drive backplane cover Steps 1 Disconnect the power and data cables from the connectors on the optical drive NOTE Observe the routing of the cable as you remove it from the system 2 To release the optical drive press the release tab and push the driv...

Page 43: ...e procedure listed in the Before working inside your system 3 If installed remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of the system NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 4 If installed remove the front bezel 5 Remove the drive backplane cover Steps 1 Insert the opt...

Page 44: ...ane This is a service technician replaceable part only Drive backplane Depending on your system configuration the drive backplanes supported for R450 system are listed here Table 11 Supported backplane options for R450 system System Supported hard drives options PowerEdge R450 3 5 inch x4 SAS SATA backplane 2 5 inch x8 SAS or SATA backplane Figure 35 4 x 3 5 inch drive backplane 1 BP_PWR_1 backpla...

Page 45: ...the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all the drives 6 Disconnect the VGA cable from the system board NOTE Observe the routing of the cable as you remove it from the system 7 If installed disconnect the optical drive signal and power cables from the system 8 Disconnect the drive backplane cables from the connecto...

Page 46: ...all the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Insert the backplane into the guid...

Page 47: ...ps 1 Reconnect all the disconnected cables to the backplane 2 Install all the drives 3 Install the air shroud 4 Install the backplane cover 5 Follow the procedure listed in After working inside your system Installing and removing system components 47 ...

Page 48: ...escriptions for 8 x 2 5 inch drive SAS or SATA backplane with Butterfly riser BOSS and SNAPI riser From To BP_PWR_1 backplane power connector SIG_PWR_1 system board power connector CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 48 Installing and removing system components ...

Page 49: ...th ODD Butterfly riser BOSS and SNAPI riser From To BP_PWR_1 backplane power connector SIG_PWR_1 system board power connector CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 Figure 41 Cable routing 4 x 3 5 inch drive SATA backplane with ODD Butterfly riser BOSS and SNAPI riser Installing and removing system components 49 ...

Page 50: ... memory guidelines The PowerEdge R450 system supports DDR4 registered DIMMs RDIMMs System memory holds the instructions that are run by the processor Your system contains 16 memory sockets that are organized into eight channels per processor Memory channels are organized as follows Table 15 Memory channels Processor Channel A Channel B Channel C Channel D Channel E Channel F Channel G Channel H Pr...

Page 51: ...s A1 to A8 are available For dual processor systems sockets A1 to A8 and sockets B1 to B8 are available In Optimizer Mode the DRAM controllers operate independently in the 64 bit mode and provide optimized memory performance Table 17 Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer Independent channel population order A 1 A ...

Page 52: ...s 1 Locate the appropriate memory module socket 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket to fully open CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 3 Lift the memory module away from the system Figure 43 Removing a memory module Nex...

Page 53: ...N To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation CAUTION Do not apply pressure at the center of the memory module apply pressure at bo...

Page 54: ...ng inside your system 3 Remove the air shroud NOTE The heat sink and processor are hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them Steps 1 Ensure all four Anti Tilt wires are in the locked position outward position and then using a Torx T30 tool loosen the captive nuts on the heat sink in the order that is mentio...

Page 55: ...An expected CMOS battery loss or CMOS checksum error message may be displayed during the first instance of powering on the system after replacing the processor or system board To resolve this issue go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using your thumb lift up the Thermal Interface Material TIM break lever to release the...

Page 56: ...dex finger first hold the carrier release tab at the pin 1 connector pull out the tip of the carrier release tab and then lift the carrier partially from the heat sink 5 Repeat the procedure at the remaining three corners of the carrier 6 After all the corners are released from the heat sink lift the carrier from the pin 1 corner of the heat sink 56 Installing and removing system components ...

Page 57: ...n the processor tray NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Place the processor carrier on top of the processor that is in the processor tray aligning pin 1 indicator on the processor NOTE Ensure that the pin 1 indicator on the carrier is aligned with the pin 1 indicator on the processor before placing the carrier on the pr...

Page 58: ...he processor is securely latched to the processor carrier Figure 51 Press the carrier on the four sides 4 If you are using an existing heat sink remove the thermal grease on the heat sink by using a clean lint free cloth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink 58 Installing and removing system components ...

Page 59: ... 53 Remove the Thermal Interface Material TIM protective film 7 Place the heat sink on the processor and press the heat sink until the carrier locks onto the heat sink at all the four corners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before plac...

Page 60: ...es listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 Set the Anti Tilt wires to the unlocked position on the heat sink inward position 2 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink on the processor socket CAU...

Page 61: ... nuts 8 in lbf on the heat sink in the order below a In a random order tighten the first nut three turns b Tighten the nut diagonally opposite to the nut you tighten first c Repeat the procedure for the remaining two nuts d Return to the first nut to tighten it completely e Check all the nuts to ensure they are firmly secured Installing and removing system components 61 ...

Page 62: ...ard risers NOTE A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing It does not prevent your system from turning on However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www dell com poweredgemanuals 62 Installing and removing sy...

Page 63: ...e 18 Expansion card riser configurations Configurations Expansion card risers PCIe Slots Controlling processor Height Length Slot width Config0 with 1x LP R1 1 Processor 1 Low Profile Half length x16 Config1 with 2x LP R1 1 Processor 1 Low Profile Half length x16 R2c 3 Processor 2 Low Profile Half length x16 Config2 with 0x LP NA NA NA NA NA NA Installing and removing system components 63 ...

Page 64: ...highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 19 Configuration 0 R1 Card type Slot priority Maximum number of cards Dell Serial port module LP 1 1 Broadcom NIC 25 Gb 1 1 Intel NIC 25 Gb 1 1 Mellanox NIC 25 Gb 1 1 Qlogic NIC 25 Gb 1 1 SolarFlare NIC 25 Gb 1 1 64 Instal...

Page 65: ...OCP 1 Gb Integrated slot 1 Dell External PERC Adapter 1 1 Dell BOSS S1 Module Integrated slot 1 Intel PCIe SSD AIC 1 1 Samsung PCIe SSD AIC 1 1 Table 20 Configuration 2 R1 R2c Card type Slot priority Maximum number of cards Broadcom NIC 25 Gb 3 1 2 Intel NIC 25 Gb 3 1 2 Mellanox NIC 25 Gb 3 1 2 Qlogic NIC 25 Gb 3 1 2 SolarFlare NIC 25 Gb 3 1 2 Broadcom NIC 10 Gb 3 1 2 Intel NIC 10 Gb 3 1 2 Qlogic ...

Page 66: ... Marvell OCP 25 Gb Integrated slot 1 Mellanox OCP 25 Gb Integrated slot 1 SolarFlare OCP 25 Gb Integrated slot 1 Broadcom OCP 10 Gb Integrated slot 1 Intel OCP 10 Gb Integrated slot 1 Marvell OCP 10 Gb Integrated slot 1 Broadcom OCP 1 Gb Integrated slot 1 Intel OCP 1 Gb Integrated slot 1 Dell BOSS S1 Module Integrated slot 1 Removing the expansion card risers Prerequisites 1 Follow the safety guid...

Page 67: ... riser connector on the system board Figure 61 Removing the Riser 2c Next steps Replace the expansion card riser Installing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Installing and removing system components 67 ...

Page 68: ...card riser into place until the expansion card riser connector is fully seated in the connector Figure 62 Installing the Riser 1 2 For Riser 2c release the blue latch and holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into place until the expansion card riser connector is fully seated in the conn...

Page 69: ... guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the expansion card risers Steps 1 Pull and lift up the expansion card retention latch lock to open 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the riser Figure 64 ...

Page 70: ...ty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 66 Installing filler bracket in the Riser 1 70 Installing and removing sys...

Page 71: ... the card for installation NOTE For instructions see the documentation accompanying the card Steps 1 Pull and lift up the expansion card retention latch lock to open 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The br...

Page 72: ...ser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 70 Installing an expansion card into a Riser 1 72 Installing and removing system components ...

Page 73: ...eplacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Optional serial COM port This is a service technician replaceable part only Removing the serial COM port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Lift the expans...

Page 74: ...PCIe blank Next steps Replace the serial COM port Installing the serial COM port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Lift the expansion card riser from the connector on the system board 74 Installing and removing system components ...

Page 75: ...nk 2 Slide and lock the serial COM port into the expansion card riser 3 Connect the serial COM port cable to the serial port Figure 75 Installing the Serial COM port Next steps 1 Install the expansion card riser 2 Install the air shroud 3 Follow the procedure listed in After working inside your system Installing and removing system components 75 ...

Page 76: ...OSS riser Next steps Replace the M 2 BOSS riser Installing the M 2 BOSS riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the M 2 BOSS riser connector with the connectors on the system board and the guide on the M 2 BOSS riser with the guiding slot on the system board 2 Lower the M 2...

Page 77: ...rd from the M 2 BOSS riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Removing the M 2 BOSS riser About this task Holding the blue tag pull the M 2 BOSS card away from the M 2 BOSS riser Installing and removing system components 77 ...

Page 78: ...uidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Removing the M 2 BOSS riser Steps 1 Align and insert the M 2 BOSS card connector with the connectors on the M 2 BOSS riser 2 Press the blue touch point on the M 2 BOSS card until it is firmly seated Figure 79 Installing the M2 BOSS card into the M 2 BOSS riser 78 Installing and removing...

Page 79: ...e M 2 SSD module to disconnect from the connector on the M 2 BOSS card Figure 80 Removing the M 2 SSD module Next steps 1 If applicable Install the M 2 BOSS card into the M 2 BOSS riser 2 If applicable Install the M 2 BOSS riser Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your sy...

Page 80: ...BOSS riser 3 Follow the procedure listed in the After working inside your system Optional OCP card Removing the OCP card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the ...

Page 81: ...orking inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close the latch to lock the OCP card to the system Figure 83 Installing the OCP card Next steps 1 Install the expansion card riser Installing and removing system com...

Page 82: ...e backplane cover 4 If installed remove the air shroud 5 Disconnect all the cables observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the thumbscrews on the front PERC module 2 Pull the front PERC module to disengage from the connector on the drive backplane 3 Tilt and lift the front PERC module out of the system NOTE The numbers on the image do not depict the exact steps The ...

Page 83: ...remove the air shroud 5 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Connect the PERC cable to the front PERC module 2 Align the front PERC module at an angle until the tray touches the slot in the system 3 Press the front PERC module connector with the connector on the drive backplane until firmly seated 4 Using a Phillips 2 screwdriver tighten the thumbscre...

Page 84: ...alling the front mounting front PERC module for 8x2 5 inch system Next steps 1 Reconnect all the required cables 2 If removed install the air shroud 3 Install the drive backplane cover 4 Follow the procedure listed in After working inside your system 84 Installing and removing system components ...

Page 85: ...fety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser 4 If applicable disconnect the power or data cables from the expansion card s Steps 1 To remove the battery a Use a plastic scribe to pry out the system battery Figure 88 Removing the system battery CAUTION To avoid damage to the battery connector you must firmly support the conne...

Page 86: ... f Enter the System Setup and if the time and date are still incorrect see Getting help section Optional internal USB card NOTE To locate the internal USB port on the system board see the System board jumpers and connectors section Removing the optional internal USB card Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB me...

Page 87: ...safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Connect the USB key to the internal USB card 2 Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated Installing and removing system components 87 ...

Page 88: ...isted in Before working inside your system 3 Remove the front bezel 4 Remove the backplane cover 5 Remove the air shroud 6 Disconnect the VGA cable from the VGA connector on the system board For locating the connector see the System board jumpers and connecters section NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you rep...

Page 89: ...shroud NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Route the VGA cable through the VGA module slot on the front of the system and slide the VGA module into the slot 2 Align the hole on the module with the screw hole on the system 3 Using the Phill...

Page 90: ...nificantly reduces the power overhead associated with power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in t...

Page 91: ...ust be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 94 Removing a power supply unit blank Next steps Replace the PSU or PSU blank Installing a power supply unit blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions NOTE Install the power supply unit PSU blank only in the second PS...

Page 92: ...able from the power outlet and from the PSU you intend to remove 3 Remove the cable from the strap on the PSU handle 4 Unlatch and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the release latch and holding the PSU handle slide the PSU...

Page 93: ... cable into a power outlet CAUTION When connecting the power cable to the PSU secure the cable to the PSU with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete The PSU status indicator turns green to indicate that the PSU is functioning pr...

Page 94: ...uring the power interposer board to the system NOTE Observe the routing of the cable as you remove it from the system 2 Lift the PIB away from the system Figure 98 Removing the power interposer board Next steps Replace the power interposer board Installing the power interposer board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Befo...

Page 95: ...ogram or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following componen...

Page 96: ...fety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If you are replacing the system board remove all the components that are listed in the removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not...

Page 97: ...er the system service tag manually See the Manually update the Service Tag by using System Setup section c Update the BIOS and iDRAC versions Re enable the Trusted Platform Module TPM See the Upgrading the Trusted Platform Module section 4 If you are not using Easy restore import your new or existing iDRAC Enterprise license For more information see the iDRAC User s Guide available at https www de...

Page 98: ...ystem 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensure that you enter the correct service tag Once the service tag is entered it cannot be updated or changed 5 Click OK Trusted Platform Module This is a service technician replaceable part only Upgrading the Trusted Platform M...

Page 99: ...nector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system board Figure 102 Installing the TPM Initializing TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM for users 2 The TPM Status changes to Enabled Activated Initializing the T...

Page 100: ...fore working inside your system 3 Remove the air shroud 4 If applicable remove the backplane cover Steps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 Open the cable retention latch 3 Remove the cable from cable clip 4 Using the Phillips 1 screwdriver remove the screws that secure the left control panel...

Page 101: ...trol panel cable through the cable clip the guide slots in the system and connector on system board NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Close and secure the cable guiding latch 3 Align and insert the left control panel assembly in the slot on the system 4 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel assembly t...

Page 102: ... Remove the backplane cover 5 Remove the air shroud Steps 1 Disconnect the control panel cable and the VGA cable from the system board connector and remove the cable from cable clip NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screws that secure the right control panel assembly 3 Hold the right control panel assembly and remov...

Page 103: ...anel cable through the latch side wall of the system and then slide the cable into the clip NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel in the slot on the system 3 Connect the right control panel cable to the connector on the system board 4 Using the Phillips 1 screwdriver tighten the screws that secure the right contr...

Page 104: ...e right control panel Next steps 1 Install the air shroud 2 Install the backplane cover 3 Install the front bezel 4 Follow the procedure listed in After working inside your system 104 Installing and removing system components ...

Page 105: ...system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 107 System board jumpers and connectors 1 System ID Connector 2 Riser 2 Connector Processor 2 3 Coin cell battery 4 OCP NIC 3 0 Connector 6 ...

Page 106: ...ctor 29 System Power Connector 1 System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 22 System board jumper settings Jumper Setting Description PWRD_EN The BIOS password feature is enabled The BIOS password feature is disabled The BIOS password is now disabled and you are not allowed to set a ne...

Page 107: ... and disconnect the peripherals 2 Remove the system cover 3 Move the jumper on the system board from pins 2 and 4 to pins 4 and 6 4 Replace the system cover NOTE The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new syst...

Page 108: ...ator The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber...

Page 109: ...tion about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 109 System health and system ID indicator Table 24 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Page 110: ...ed Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section www dell com poweredgemanuals or Dell OpenManage Server Administrator User s Guide at https www dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber I...

Page 111: ...system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is powered on or off When the system powers off and there are no errors the LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to power it on If the LCD panel stops responding remove the bezel and reinstall it If the problem persists see Getting ...

Page 112: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Page 113: ...green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a...

Page 114: ...imum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the except...

Page 115: ...rive is accessed Figure 113 Drive indicators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE If the drive is in the Advanced Host Controller Interface AHCI mode the status LED indicator does not power on NOTE Drive status indicator behavior is managed by Storage Spaces Direct Not all drive status indicators may be used Table 33 Drive indicator codes Drive st...

Page 116: ...ut the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of issues encountered during testing Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1 When the system is booting press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed ...

Page 117: ...lts of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnostics and indicator codes 117 ...

Page 118: ...com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product s...

Page 119: ...ical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist a...

Page 120: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 121: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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